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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

DS
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DEBRA S.
Post Falls, ID
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customerVerified Customer
9
Category: Service
Oil change and tire rotation! In and out quickly and courteous service to boot!
Had a great experience today. Knowledgeable staff and car was finished promptly at time they promised.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022 12:59 PM

Debra, thank you for the kind review. We're so glad that your experience went so smoothly! We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
BA
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BEN A.
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
verified customerVerified Customer
10
Category: Service
service
service was quick and complete, as always staff was great
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:56 PM

Ben, thank you for the kind review! We're very proud of our staff and so glad that you had a positive experience with them. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford Transit Van
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
verified customerVerified Customer
10
Category: Service
Oil Change, Tire Rotation, check up.
Easy! Fast! Always easy to get my Car serviced at Mike White Ford, I have 3 Fords and they are all taken care of at Mike White Ford.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2022 03:26 PM

Anonymous, thank you for the 5 star review! We hope that every experience that you have with us is easy, fast and pleasant. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DW
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DICK W.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
verified customerVerified Customer
10
Category: Service
Truck service
Very polite and professional at the service counter. Kept me informed of the progress and brought any concerns or things that needed to be addressed to me.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2022 03:26 PM

Dick, thank you for the fantastic review. Polite and professional are two of our biggest goals and we're glad to hear you had such a positive experience. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
PL
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PAULA L.
Rathdrum, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
verified customerVerified Customer
10
Category: Service
Great experience
Great, timely, courteous
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2022 03:25 PM

Paula, thank you for the great review! We want every experience to be timely and courteous! Thank you for choosing Mike White Ford.

Employees worked with
CP
Cole Patterson
Service Advisor
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Verified Customer
Newman Lake, WA
Ford Ranger
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2022
verified customerVerified Customer
4
Category: Service
Oil Change and Tire Rotation
I do appreciate this dealership, and the service counter is very polite and professional, but this time they fell short. I had to wait over two hours for a scheduled oil change. When I got home I observed a 3 inch fresh oil spot on my driveway. This was residual oil from somewhere. When I looked this am and after cleaning up the large spot, there were several smaller spots. This is oil residue left over in the skid pan or oil filter drain area which was not cleaned from the used oil. I have changed oil in this vehicle several times, and this is not acceptable. I will be back, but I will be proceeding with a much higher level of caution next time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/05/2022 09:43 AM

Anonymous, please accept our sincere apologies on this matter. I'm going to have one of our service managers reach out to you directly to express our apologies and we will be discussing this situation as a team so that we can figure out what went wrong and how we can avoid this happening in the future. Thank you so much for reaching out and letting us know!

Employees worked with
CP
Cole Patterson
Service Advisor
PL
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PATRICK L.
Coeur D Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Tire change, servicing 2021
Was very satisfied. Service good, efficient, thorough. All staff courteous!!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:53 PM

Patrick, thank you for the great review! We're very proud of our team and so glad that you had a good experience with them!

Employees worked with
CP
Cole Patterson
Service Advisor
RH
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RON H.
Coeur D'Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Well Done
I had a great discussion with the Service Foreman about my car.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 11:28 AM

Ron, thank you for the kind words. We're glad that you had a good discussion about your car! If you have any more questions, feel free to call or stop by!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
60,000 mile service
Thank you!!!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 10:28 AM

Anonymous, congratulations on reaching your 60,000 mile service! We look forward to serving you at 90k and beyond!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Rathdrum, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
verified customerVerified Customer
9
Category: Service
Oil change
I was treated well and the price was fair.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 10:22 AM

Anonymous, thank you for the 5 star review. We're so glad that your oil change went so well. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
RH
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RICHARD H.
Coeur D'Alene, ID
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
New tires
My Service Writer was Cole Patterson...we have been looking forward to filling out a review for Cole...as always he was EXTREMELY helpful, very professional, and respectful. Cole holds all the skills of a Manager. Every interaction I have had with Cole on Services have been explained clearly and future recommendations laid out in priority with accurate quotes. I TRUST Cole...and I trust Mike White Ford. Thanks Cole and keep up the great work.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:48 PM

Richard, thank you for the incredible review. We're so glad that you had such a great experience with Cole and will be sure to share your kind words. It is always a pleasure having the opportunity to serve you. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DM
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DEVIN M.
Coeur D Alene, ID
Honda Ridgeline
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
it was a great experience!!
Thanks for all your help
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:39 PM

Devin, thank you for the great review! We're so glad that we were able to help you. We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
MS
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MARK S.
Liberty Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
verified customerVerified Customer
9
Category: Service
Service
I had an LOF, tire rotation and a repair done on my running board. I was told that it would take about an hour but to my pleasant surprise it only took 40 minutes. Everything was done to my complete satisfaction.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:37 PM

Mark, thank you for the 5 star review! We're so glad that you had such a positive experience with our team! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JB
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JOHN B.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
verified customerVerified Customer
10
Category: Service
Mike White Ford Service Department is Superior
The guys who work in the Service Department at Mike White Ford are polite, knowledgeable, and customer-oriented. I interacted with Cole on my most recent service visit and it was a great experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:42 PM

John, thank you for the 5 star review. We're so glad that you had such a positive experience. We'll be sure to pass along your kind words to Cole. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Liberty Lake, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customerVerified Customer
10
Category: Service
Oil change
Got right in and dropped the truck off. They took care of me right away. Took only an hour. Then I was on my way.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:27 PM

Anonymous, thank you for the 5 star review. Timely and efficient are two of our biggest targets. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
KF
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KURT F.
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customerVerified Customer
10
Category: Service
Better than most
I shouldn' have to
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/15/2022 03:21 PM

Kurt, thank you for the kind review. We're so glad that you had a good experience with our team! Thank you for choosing Mike White Ford.

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customerVerified Customer
9
Category: Service
In and out let me know about other details needing attention.
Love my experience when I get service at Mike White.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:10 PM

Anonymous, thank you for the 5 star review! We love having the opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
SH
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SANDRA H.
Coeur D Alene, ID
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
verified customerVerified Customer
7
Category: Service
Oil change
Service is great. I got to spend time in the waiting area with my favorite truck. It is so cool.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:07 PM

Sandra, thank you for the great review! You're always welcome to stop by for a coffee and to hang out with truck! We love it too! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DA
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DON A.
Elk, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
verified customerVerified Customer
10
Category: Service
Great service.
The staff was very positive and friendly, had good communication skills.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 02:46 PM

Don, thank you for the great review. We're very proud of our team and glad that you had a good experience with them! Thank you for choosing Mike White Ford. 

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Explorer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
verified customerVerified Customer
7
Category: Service
Routine service
Guys behind the counter need to know exactly what services were performed on my car. When I asked, did they rotate my tires? I think so or probably are terrible answers.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 02:44 PM

Anonymous, thank you for the honest review. We discussed your situation and we agree that the answer given to you was not acceptable. We will be working on improving communication moving forward. Thank you for letting us know about your situation so that we can improve. 

Employees worked with
CP
Cole Patterson
Service Advisor
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