Business Solutions
SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

PM
gravatar
PAUL M.
Hayden, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
8
Category: Service
F350 H D lube oil filter service
From entering and leaving all was very good, really like the safety inspection turns out it needs brakes.
Was disappointed that calling into schedule the additional service when transferred to the service dept the phone just kept ringing never recalled or got answered happened twice. Finally on 4th attempt made the appointment.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 03:09 PM

Paul, thank you for the 5 star review. We're so sorry to hear about your experience with our phones. We have reviewed our phone process so that can improve. We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
CL
gravatar
CHESTER L.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
THE PEOPLE
its all ways great to come in for work on my F 150
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 03:06 PM

Chester, thank you for the 5 star review. We're very proud of our team and so glad that you had good experiences with them! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
WK
gravatar
WILLIAM K.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
verified customerVerified Customer
10
Category: Service
Fine job
Top of the line service helpful employees go out of their way to make sure I was satisfied. Clean waiting area and good coffee.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:37 PM

William, thank you for the fine review! We're very proud of our team and glad that you've had such positive experiences with them. Feel free to stop by for coffee anytime! 

Employees worked with
CP
Cole Patterson
Service Advisor
DP
gravatar
DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customerVerified Customer
10
Category: Service
2020 F350 Super Duty Service
Mike White Ford always does an excellent job with the service on my F350. They greet me by name, are on time and just do an awesome job. Wouldn't take my truck anywhere else.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:35 PM

David, thank you for the awesome review! We're always glad to see you and be able to take care of your F350. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customerVerified Customer
10
Category: Service
good
good
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:30 PM

Anonymous, thank you for the good review! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
BS
gravatar
Barbara S.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
9
Category: Service
3,000 mile oil change
Appointment made in reasonable amount of time. Easy check in and appreciated being able to bring in my dog.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:29 PM

Barbara, thank you for the 5 star review! We're so glad that you had a pleasant experience! You and your dog are always welcome! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
JS
gravatar
JAKE S.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customerVerified Customer
10
Category: Service
Service Department
Cole was fantastic!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2022 02:38 PM

Jake, thank you for the 5 star review. We'll be sure to pass along you kind words to Cole! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Service
Service Completed On-Time
When I dropped by car off I told them I had an appointment in two hours. I asked the service writer if my vehicle would be finished in time. I was told it would be and it was. I was not late to my appointment.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2022 02:33 PM

Anonymous, thank you for the 5 star review! We know how valuable time is and we're glad that we were able to keep everything on track! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
MM
gravatar
MAGGIE M.
Athol, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Service
Excellent customer service
They do such a great job and the service process is like a well-oiled machine (pun intended). I really appreciate the great service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2022 02:31 PM

Maggie, thank you for the excellent review! We're so pleased that you had such a smooth experience! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Spirit Lake, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Service
Great service!
Took care of me and my car.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2022 02:31 PM

Anonymous, thank you for the great review! We're so glad that you felt well taken care of! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
gravatar
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Service
Good
Everyone was great and responsive... Thank you
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:51 PM

Anonymous, thank you for the good review! We're so glad that you had a good experience with our team! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
KV
gravatar
KARLY V.
Coeur D Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Service
Excellent experience
Great service and fast!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:47 PM

Karly, thank you for the excellent review. We're so glad that you had such a great service experience. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DS
gravatar
DICK S.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
10
Category: Service
Easy entry, friendly employees, fast service.
,As I said above, all employees are pleasant, enjoyed talking to Tara who is always pleasant. Service was easy, waiting room comfortable and my husband enjoyed a cup of coffee.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:47 AM

Thank you so much for the kind review! We're so glad that everything was smooth and pleasant. We will be sure to pass along your kind words to Terra. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
HM
gravatar
HENRY M.
Saint Maries, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Service
Courteous Quick and to the Point
Always a pleasure.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:46 AM

Henry, thank you for the 5 star review. It is always a pleasure serving you! Thank you for choosing Mike White Ford.

Employees worked with
CP
Cole Patterson
Service Advisor
MG
gravatar
MARY G.
Coeur D'Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
verified customerVerified Customer
10
Category: Service
Service
Excellent search and very prompt.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:43 AM

Mary, thank you for the excellent review! We're so glad that we were able to assist! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DJ
gravatar
DIANNA J.
Spirit Lake, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
verified customerVerified Customer
10
Category: Service
Great Experience
The whole team treated me well and came thru on their promises. I felt like I had an honest and unpressured experience with this dealership. Everything was explained to me in a clear manner and I felt like all my questions were answered. Kevin (salesman) was patient and knowledgeable, and helped me find the right car for me.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:33 PM

Dianna, thank you for the great review. We're so glad that you had such a pleasant experience with our team. We will be sure to pass along your kind words to Kevin. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
OM
gravatar
OREN M.
Kingston, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
verified customerVerified Customer
10
Category: Service
Was extremely good always is
The staff is awesome kind and helpful
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:32 PM

Oren, thank you for the kind review! We're very proud of our team and glad that you had a good experience with our team! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
SO
gravatar
STEVEN O.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Service
Issue resolved!
Very pleased with the service replacing defective lug nuts.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:29 PM

Steven, thank you for the 5 star review! We're so glad that we were able to take care of the lug nuts. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
PL
gravatar
PATRICK L.
Coeur D Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customerVerified Customer
10
Category: Service
2021 Expedition maintanence
Work excellent, efficient, thorough.
Staff all very efficient, courteous, knowledgeable.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:26 PM

Patrick, thank you for the excellent review! We're very proud of our team and so glad that you had a good experience with them. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Spirit Lake, ID
Dodge Ram 3500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customerVerified Customer
10
Category: Service
great
the staff was great and help full the customer lounge is great and clean.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:52 PM

Anonymous, thank you for the great review! We're so glad that you enjoyed meeting our team and spending some time in the lounge! You're welcome any time! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.