CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

RR
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ROBIN R.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
verified customer Verified Customer
Category: Service
Revels
We travel a lot and This location is one of our favorites. Cole especially is so great.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/14/2021 03:09 PM

Robin, thank you for the 5 star review! We're so glad that we're one of your favorite stops! You're always welcome! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! Safe travels!


SR
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STEVEN R.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customer Verified Customer
Category: Service
Excellent customer service.
Cole and Tyler in the service department are professional and excellent representatives for Mike White Ford. Every time I bring my vehicle to the dealership for service or repair I have a positive experience.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/10/2021 04:57 PM

Steven, thank you for the excellent review! We'll be sure to pass along your kind words to both Cole and Tyler. We're so glad that you have had a series of positive experiences! We promise to work hard to make sure that all future experiences are pleasant as well! Thank you for choosing Mike White Ford!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customer Verified Customer
Category: Service
2021 Ford Bronco Sport
Tyler was fantastic!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/10/2021 04:04 PM

Anonymous, congratulations on the new 2021 Bronco Sport! We're so excited for the adventures that you will have with it! We'll be sure to pass along your kind words to Tyler! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


AF
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ALISON F.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
verified customer Verified Customer
Category: Service
Excellent Service and Friendly Staff
The staff is what makes this place so great. They make sure all your needs are met and take care of your car. My experience with Mike White Ford in CDA never disappoints!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/10/2021 04:03 PM

Alison, thank you for the excellent review! We're so proud of our team and glad that you had such great interactions with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


PD
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PETER D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
verified customer Verified Customer
Category: Service
Wonderful humor
Cole is always the best to deal with. And he has a wonderful sense of humor.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/07/2021 03:10 PM

Peter, thank you for the wonderful review! We're so glad that you have such great rapport with Cole! We'll be sure to pass along your kind words! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BM
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BENNY M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2021
verified customer Verified Customer
Category: Service
Oil change
Really good customer service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/04/2021 03:13 PM

Benny, thank you for the 5 star review! We're so glad that your oil change went smoothly and you enjoyed your time with our service team! We're so grateful that you chose Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


Verified Customer
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/03/2021
verified customer Verified Customer
Category: Service
Could offer more
Went in for first oil change since buying car. The service guy was super nice, but I was a little surprised and disappointed that they do not offer courtesy car wash when almost every other dealership does.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2021 03:31 PM

Anonymous, we're glad that you enjoyed meeting our service team. We do offer courtesy car wash vouchers to multiple local car washes with every service, so I'm sorry that it wasn't offered to you! I'd be more than happy to send you a voucher for a free car wash if you reply to this email with your address. We have two CDA car washes (Squeakys and Hippo) and a Spokane option (Mister Car Wash). Just let me know which one to send you and I'll have it in the mail shortly! 


KS
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KENT S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2021
verified customer Verified Customer
Category: Service
First oil change
First maintenance oil change and tire rotation on my 2020 Explorer ST. Waiting area is comfortable and had good coffee. Out of there is about an hour. Complimentary car wash is a plus.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/03/2021 03:32 PM

Kent, thank you for the kind review! Congratulations on reaching your first maintenance on your 2020 Explorer ST! We're so glad that you had a comfortable and speedy experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
verified customer Verified Customer
Category: Service
quality of customer service
very excellent customer service. So much better than Wendle Ford or Gus Johnson Ford in Spokane. Those two Spokane dealerships need to come to CDA and take a class from Mike White Ford. Mike White Ford sets the standard for great service. It's a shame the Spokane dealerships get and F grade while Mike White Ford get an A+.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/03/2021 03:31 PM

Anonymous, thank you for the excellent review! We're sorry that you had less than stellar experiences at the Spokane stores, but we're so glad that our service department was able to help you and take care of your vehicle! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TT
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TYLER T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
verified customer Verified Customer
Category: Service
The first class customer service!
Cole, is both a gentleman and a scholar. His knowledge is unattainable. The technicians that performed the service on my Ford F-150 also deserve a round of applause for their work. Thank you mike white and all the staff.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/03/2021 03:27 PM

Tyler, thank you for the incredible review! We're so glad that you enjoyed "first class customer service" and Cole's dedication to his customers! We'll be sure to pass along your kudos. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


FH
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FREDERICK H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
verified customer Verified Customer
Category: Service
git er done
Got in and out with no problems.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/29/2021 04:52 PM

Frederick, thank you for the 5 star review! We're so glad that we were able to get you back on the road with no issues! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BS
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BRAD S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Regular Service appointment
Always very helpful and friendly. Cole was great to work with.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/29/2021 04:51 PM

Brad, thank you for the 5 star review! We're so glad that you had a pleasant service experience! We'll be sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


HN
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HANK N.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
5k service
The service department got me in quickly and had the service in less than an hour. This included replacing a difficult bulb and checking the entire truck over. Thanks Cole.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2021 03:37 PM

Hank, thank you for the 5 star review! We're so glad that we were able to take care of your vehicle in a timely manner. We'll be sure to pass along your kind words to Cole as well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CH
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CINDY H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2021
verified customer Verified Customer
Category: Service
Cindy
Everyone works together pleasant to be there.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2021 11:17 AM

Cindy, thank you for the kind review! We're so glad that you enjoyed spending some time with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TM
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THOMAS M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
verified customer Verified Customer
Category: Service
Wonderful people
They do a great job of informing you on what was done and what to look out for in the further.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2021 08:48 AM

Thomas, thank you for the wonderful review! We truly want to look out for our customers and one of the best ways to do that is by letting people know in advance what their service future looks like - so they can plan and adjust accordingly! It's how we would want to be treated! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


MK
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MARK K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
verified customer Verified Customer
Category: Service
Timeliness. Reasonable cost. Smiling faces.
I’ve been going to Mike white Ford to service my F150 for a few years now. They were always on time and there are costs are competitive. The people in her face with her always very friendly but to the point.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2021 08:46 AM

Mark, thank you for the fantastic review! Your review hits on so many points that are important to us - timeliness, price sensitivity and friendliness being some of the most important! We truly value our customers and their time! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!


MS
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MARJORIE S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
verified customer Verified Customer
Category: Service
considerate.
considerate, helpful, willing to go the extra mile, made me feel special.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/27/2021 01:00 PM

Marjorie, thank you for the 5 star review! We're glad that you felt special because that's always how we want our customers to feel! You are special to us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


WS
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WAYNE S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
verified customer Verified Customer
Category: Service
Great service
Great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/27/2021 12:58 PM

Wayne, thank you for the 5 star review! We're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GF
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GARY F.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2021
verified customer Verified Customer
Category: Service
In and out on time
They were ready for me with a smile and finished the job on schedule for the price quoted.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2021 11:39 AM

Gary, thank you for the fantastic review! We're so glad that you had such pleasant service and that we were able to complete the work in a timely manner! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
verified customer Verified Customer
Category: Service
Thank you
Excellent service and staff
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2021 11:38 AM

Anonymous, thank you for the excellent review! We're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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