CT

CHRISTINE TONELLI

McGrath City Hyundai

Overall Rating

4.5

(579 reviews)

40

Reviews of CHRISTINE TONELLI

Verified Customer

Chicago, IL

2013 Hyundai Sonata Hyb

ReScore Review™

06/29/2019

Verified Customer

Category: Service

Christine's review

While I still would not recommend this dealership to anyone nor will I be going there myself, I feel compelled to give credit to one employee that stood out. Her name is Christine and out of all the people who were supposed to take care of us, she was the one that actually did try to help and do her job well. This particular service advisor is perhaps the hardest working one on that whole floor. Constantly answering questions and juggling different responsabilities at the same time. She was the only one that took initiative to communicate with me regarding my vehicle in spite of the fact how busy she was. I can't say the same about the rest of the staff. They collectively lack customer service skills, are uninformed and oftentimes downright rude.
Christine, keep up the good work! Your willingness to help and satisfy the customer is very much appreciated.

Not Recommended

Original Review

06/25/2019

Service Type: Maintenance

Category: Service

Can't recommend

Stay away from this dealership. Their sales staff will bombard you with calls and make promises that will be broken as soon as you need service for the first time. Their service is a total and outer joke. Starting with poor scheduling, through long waiting times, no follow up and poor quality of work performed. Their extended warranties are absolutely worthless as they never seem to cover what they were promised to cover. Very disappointed with the brand and the dealership.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/25/2019 01:30 PM

Hello Edar,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Sonata

06/11/2019

Service Type: Repair

Verified Customer

Category: Service

...

...

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/13/2019 05:47 AM

Hello Konrad,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

AV

Aberham V.

Chicago, IL

2016 Hyundai Sonata

06/04/2019

Service Type: Repair

Verified Customer

Category: Service

What a joke

Had a 2016 sonata, nothing but problems on this car. Finally needed an engine replacement. Waited 7 months for a new engine. During that time, I got a call from a "manager" telling me to come in and discuss my options and maybe trade in for another car. When back, talking to their "manager" and he flat out said there was nothing they can do since I owe a lot on my car. Maybe if I had positive equity. Ha! Positive equity on a finance car!?!? Yeah ok. Gets worst. The man was rude, refused to let me talk and said I told me to leave.

Finally got my car back after 7 months. Picked up and drove to Ziegler's Chevy. Bought a brand new car. They took my crappy Hyundai and my car payments are $20 less than what I was paying.

Be smart go anywhere but here.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:08 AM

Hello Aberham,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

JL

Jack L.

Chicago, IL

2013 Hyundai Sonata

05/28/2019

Service Type: Maintenance

Verified Customer

Category: Service

Really disappointed!

Will never go back to McGrath and most likely never buy another Hyundai (I have owned two brand new Sonatas in the past).

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/29/2019 07:33 AM

Hello Jack,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2007 Hyundai Accent

05/14/2019

Service Type: Maintenance

Verified Customer

Category: Service

Christine T. is the only service advisor I will work with

Christine is truly the best of the group in the service dept. she truly gives a damn about her customers and will do the right thing for them!
That's not always the case with others in the service dept who seem to follow the script to get you in and out, with no care or concern about the customer's experience. It matters. If there comes a time that she leaves, I will take my business elsewhere. She is the reason I keep coming back to have my car serviced at the dealership.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/11/2019 09:40 AM

Hello Nicole,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

GN

Giovany N.

Chicago, IL

2018 Hyundai Tucson

05/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service time

They should improve the service time

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/10/2019 06:48 AM

Hello Giovany,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

Verified Customer

Elmwood Park, IL

2015 Hyundai Santa Fe S

04/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

Vehicle Service is good/customer service not where it should be

I've never had an issue with the actual service that's being done to my vehicle, the reason for the 3 star rating is due to the lack of customer service. I was promised my vehicle would be serviced within 90 minutes, when it was getting close to 2 hours, I contacted the service department via text message and they never responded. When I asked at the counter if my vehicle was done, I was just told no, that they were just taking longer, no apology was extended and I wasn't given a new promised time until I pressed for it. I went in for an oil change, there are multiple options for oil changes in close proximity to the dealership. So I expect them to treat customers as if their business is important to them because there are many other options.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/23/2019 01:45 PM

Hello Jennifer,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

TC

Tawanna C.

Chicago, IL

2013 Hyundai Sonata

04/06/2019

Service Type: Repair

Verified Customer

Category: Service

Recall part for engine

.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/08/2019 07:15 AM

Hello Tawanna,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Santa Fe S

03/27/2019

Service Type: Repair

Verified Customer

Category: Service

RECALL

WAITING WAY TO LONG FOR A SERVICE THAT IT TAKE AN HOUR

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/29/2019 06:30 AM

Hello Norbert,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2011 Hyundai Elantra

03/24/2019

Service Type: Repair

Verified Customer

Category: Service

Inattentive Staff

Super average service. I spent a full Saturday there, and then had to drop my car off again on a weekday. Both days I wasn't given updates about my car throughout the day until the service was complete. Basic communication would've greatly improved my experience. Also, the staff came across lazy and inattentive. I'm new to Chicago, so I defaulted to taking my car to a dealer because I didn't want to do research for a different option. They didn't give me any reason to go back.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/25/2019 09:17 AM

Hello Ben,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

Employees worked with

CHRISTINE TONELLI

JR

James R.

River Forest, IL

2018 Hyundai Sonata

03/23/2019

Service Type: Repair

Verified Customer

Category: Service

Really takes care of customer

Really takes care of customer

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/25/2019 09:31 AM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2016 Hyundai Elantra

02/25/2019

Service Type: Maintenance

Verified Customer

Category: Service

Could be better

Didn’t get my fluids topped off
Didn’t get my car wash when there was car washes being done
Didn’t get my radio knob checked

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/26/2019 07:07 AM

Hello Rene,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

AB

Aaron B.

Oak Park, IL

2018 Hyundai Sonata

02/20/2019

Service Type: Repair

Verified Customer

Category: Service

Standard Experience

Everyone comes here out of necessity and it is shown by the available amenities. You won't be wow'd but you probably won't be upset either. The wifi works well so it is easy to slouch in a chair on your phone for the duration of you visit or watch one of the two TVs. Working space is limited if you had plans of being productive. The coffee has caffeine in it and is not the worst; if you're planning a longer maintenance I recommend bringing a snack, there are no vending machines or food available.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2019 06:18 AM

Hello Aaron,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2017 Hyundai Sonata Hyb

01/30/2019

Service Type: Repair

Verified Customer

Category: Service

Poor communication

If you want to be forgotten and left in the waiting area until the last service member leaving for the day notices you, then buy your next car at McGrath Hyundai.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/04/2019 05:52 PM

Hello Ernesto,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

DD

Daniela D.

Chicago, IL

2017 Hyundai Elantra

01/26/2019

Service Type: Maintenance

Verified Customer

Category: Service

Disappointed

I was waiting 2.5 hours but I sign that will be done in an hour and was just oil change She forget about me if I did not remind her I could wait much longer Very poor service I am very disappointed

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/28/2019 08:28 AM

Hello Daniela,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2013 Hyundai Elantra

ReScore Review™

01/15/2019

Verified Customer

Category: Service

Everyone is very NICE and Friendly.

The whole environment is very welcoming. They are very friendly. Kristine you make sure your costumer is taken care of. You go out of your way to make sure things get done. Laurie you were such great help yesterday. You took the time to explain things to me. Your very patient and understanding. Thank you for all you girls have done for me very appreciated. You GIRLS ROCK. Keep up the great work.

Recommended

Original Review

12/26/2018

Service Type: Repair

Category: Service

Repair time

It took them 2 months to repair my veh.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/26/2018 10:03 AM

Hello Elizabeth,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 01/16/2019 08:21 AM

Hello Elizabeth,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that both Christine & I provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Maywood, IL

2015 Hyundai Tucson

11/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

No Service Done, but told hours later the car was repaired and ready for pick-up.

If I leave my car in your service area for several hours; get the call informing me of the problem and stating what was done to fix the problem, hey how about actually repairing the car.
After this long day of my car being in the service department, when I got home the car was acting up the same way.
When I called to complain I was told Christine will call me back, well a month later, I'm still waiting for that callback, mybe she'll call on Never.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/09/2018 06:14 AM

Hello Catherine,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

MB

Miriam B.

Cicero, IL

2013 Hyundai Sonata

11/06/2018

Service Type: Repair

Verified Customer

Category: Service

Service

Great service as soon as I entered facility. Also, serviced my vehicle very well.

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/06/2018 07:50 AM

Hello Miriam,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Verified Customer

Chicago, IL

2011 Hyundai Sonata

11/03/2018

Service Type: Repair

Verified Customer

Category: Service

No Parking

No Parking and not convenient location

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/05/2018 06:06 AM

Hello Mr. Payne,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

MM

Martin M.

Chicago, IL

2016 Hyundai Sonata Hyb

10/31/2018

Service Type: Repair

Verified Customer

Category: Service

Manager

Erin and Christine were amazing and both very professional. They personally took great care of mr and my car!!

Not Recommended

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/31/2018 04:07 PM

Hello Martin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CHRISTINE TONELLI

Displaying Review 21 - 40 of 597 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.