CT

CHRISTINE TONELLI

Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

AC
gravatar
Angel C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people to work with
The staff here are always friendly and welcoming when you bring in your vehicle for service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/25/2017 07:37 AM

Hello Angel,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

PR
gravatar
Patricia R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's very clean, quite, and has internet that works.
The workers were very helpful.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/25/2017 07:37 AM

Hello Patricia, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MD
gravatar
Michael D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Sept. 2017 dealership visit
Prompt service & a great attitude.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/25/2017 07:38 AM

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

TM
gravatar
Tiffany M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Staff are always friendly
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/22/2017 12:07 PM

Hello Tiffany,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Outstanding customer service. They go out of their way to make sure your are satisfied and that your questions are answered.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/20/2017 09:09 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful fast and friendly!
Nice courteous staff!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/18/2017 02:05 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MJ
gravatar
Mary J.
Norridge, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repeat customer of seven years.
Myself and McGrath are the only service providers of my Santa Fe. I know they will handle it as their own.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/13/2017 09:09 AM

Hello Mary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrsitine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance Review
Very friendly service! Smooth and easy... thanks!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/12/2017 02:20 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JC
gravatar
Jose C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to service your car
Great people who work there and service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/11/2017 08:23 AM

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Genesis owner
Good service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/06/2017 09:03 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

GM
gravatar
Gabriel M.
Franklin Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They know their stuff
Solid work in a solid amount of time
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/06/2017 09:03 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CP
gravatar
Charlene P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Advisor
Christine saw that I was I was taken care of 100% Plus as always , I recommend this business to many friends? Yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/05/2017 02:21 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Portage, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic!
5 stars for everything. The service advisor was very nice and the work was completed with zero issues.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/05/2017 02:20 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

FS
gravatar
Frank S.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Fast and easy
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/05/2017 08:43 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

DW
gravatar
David W.
Chicago, IL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Christine really took the time to go through my records from another dealership and show me what needed to be done. She also was able to squeeze me in during the auto workers' strike when their dealership took the overflow from other dealerships affected by the strike
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/05/2017 08:41 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

HL
gravatar
Haydee L.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Anxious about my Santa Fe recall but taking comfort in having great service from McGrath Hyundai
I recently received a recall notice from Hyundai for my 2008 Santa Fe. After doing the maintenance for the recall Ed Villegas called me to say my car needed to be repaired by Hyundai as it was not safe to drive. Ed thoroughly explained the recall process, the work that is done and why the car could not be driven until Hyundai repairs the frame. He provided me with a loaner car until my Santa Fe gets repaired. I'm so glad to be able to count on Ed, Christine and the crew at McGrath Hyundai service department. They always take good care of their customers. Our family has bought several cars from them and have never had any problems. They are always friendly, courteous and very helpful.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/05/2017 08:40 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JG
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing
Amazing
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 09/05/2017 08:44 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

RB
gravatar
RITA B.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
professional & courteous
excellent
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/30/2017 07:54 AM

Hello Rita,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

EE
gravatar
Eric E.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The servicing and the people were attentive and awesome
SOO GOOOD~
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/29/2017 08:00 AM

Hello Eric,

Thank you for taking time out of your day to fill this review out!! Hope all is well, see you on the next service visit!

Employees worked with

TG
gravatar
Tito G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly & professional
Friendly & professional
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/25/2017 11:26 AM

Hello Tito,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.