CARLOS VELASCO

I do apologize for the inconvenience on the last service.  I do know that we performed different services that do require shorter time for repairs. We do try and get every customer serviced as soon as possible. Thanks for your understanding and we will see you on your next service. 

Hello, I am so sorry for the miss-communication on your last service.  Thanks for the feedback as we are always looking to improve our service team. Thanks again and see you on your next service. 

I am so sorry for the issues that occurred on your last service. Please feel free to contact me when you get a change, even though the issue has somewhat been resolved I would like to go over a few things. Please call or email me at Cvelasco@temeculahyundai.com or the phone number listed below.  

        I wanted to apologize for the inconvenience we have caused you and the vehicle with a oil leak. We are more then happy to assist with anything you may need to compensate for the issues. Please feel free to contact us on what we can do to help. It is not normal practice for us and we are very sorry for how we returned your vehicle to you. Please feel free to call or email us to see what we can do to help the situation. Thanks and hope you have a great weekend.

                                                           Carlos Velasco
                                                          (951)699-6807
                                               Cvelasco@temeculahyundai.com

Ricardo,

Thanks for taking the time with me this morning to explain the situation.

Please  this survey and I already contacted Hyundai Corporate Office to let them know the service on your 2016 was good, it's the 2017 that you're concerned with.

Thanks again,

Ricardo,

Yes I spoke with theme about your payment situation and provided them additional information regarding your request.

Thanks again for re scoring your survey.

Thank-you for your feedback and please feel free to contact me if your would like.

We appologize that you needed more then just evacuate and recharge you system. We put dye in the system when we did this as a vehicle with 164k miles on may have additional issues. Once the system was filled and operating was when we were able to find the other issue. The charge was the same either way as we did not charge you for freon.
I hope this clears up some confusion and welcome a phone call if you have any other questions and or concerns.

Michiyo,

I am so glad to hear that this was not you that filled this out !! 
I am trying to have this removed as the real customer had a Great experience with Temecula Hyundai !

I am sorry that you were not aware that there was no spare tire, alot of the vehicles these days are coming with the Tire Mobility kit , not just Hyundai's.
I know this was your first visit to our service department in 31,000 miles and I see that we got you in and out very quickley, I do hope that this is a reflection on your frustration reagrding the tire and not our Service Department.

I can not appologize enough about what happened. I feel horrible espicially it being a brand new vehicle. This is not the normal here and I do hope you continue to come to our Service Department.

Ed,

I do appologize about the items not being covered and I will pass this on to my General Manager. We in service have no control over what is covered and what is not. I do know my Advisor did try to help by adjusting the cost for you.
I also apologize regarding not having the parts for the recall. we will call you as soon as the part is in and make sure it is done quickly.

I do apologize about the experience and mis communication that has happened to you. this is not the way we do business. I am going to reach out to my General Manager when he gets back from vaction to contact you.
A few thing's I can clear up ;
1. Your maintenance plan does cover tire rotations, they cover them every other oil change. So , your first visit here was just the oil change the second time you were here included the oil change and tire rotation.
2. We were asked to do our part with the drought and stop washing cars, as many of the dealerships in town have stopped also. Unfortunatly we do not have a recycled water car wash like the car wash places have. It had nothing to do with cost as it was done for the Enviorment We hope to start washing cars again soon .
3. As far as the Data Dots, we call every customer after they purchase a vehicle to follow up and schedule apppintments for added on items, I can only apologize at this point if you were not called. I am glad that it did get done as our intention is to have our customers feel welcome and trust us.
I hope this clears some things up and hope that we can restore a better relationship with you as we appriciate your business.
Please do not hesitate to contact me with any other questions or concerns.

Mr. Beckford,

I would love the opportunity to speak with you. I have looked at the history of your vehicle and it looks like you have been out of the basic warranty for awhile now and that your last visit was done under your power train warranty at no charge to you.
If you could let me know when is a good time to speak , I would love to clear this up.

Devra,
I am so glad we were able to speak on the phone yesterday and clear this up. I am sorry that you thought we could access another dealers records to see that you used synthic oil , but we will see you soon to put synthic oil in it for you at no charge.
Sandra Wingate

Jerry,

I understand your frustrations with your vehicle, but unfortunately this forum is directed against Temecula Hyundai's Servcie Department.
If you could please contact me to see if we can assist your further.
Sandra Wingate