Business Solutions

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CARLOS VELASCO

Service Manager
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1025 reviews)
78
Send a Message to CARLOS

Verified Customer
Perris, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great friendly service
Came early and they were able to still help me. I chose to wait, which they are a nice seating area with snacks to purchase free coffee and tvs playing while you wait. Service was fast and The staff has always been friendly.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/28/2022

Thank you for taking the time out of your day to fill out our survey with a great 5 star rating. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service is great
I want to thank Temecula Hyundai service team for servicing my vehicle and being there for my vehicle needs.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/28/2022

Thank you for taking the time out of your day to fill out our survey with a great 5 star rating. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

DC
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Darrell C.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Everything went as smooth as possible.
Everyone there is pleasant to deal with.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/17/2022

Thank you for the fantastic 5 star review. We very much appreciate your business. Hope to see you for any service you may need in the future. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AM
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Ammy M.
Winchester, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great check up
I only had a tire rotation n computer system upload.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/07/2022

Thank you for the great 5 star review. We appreciate your business. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

VK
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Vernon K.
Canyon Lake, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
OK
EVERYTHING WAS OK. DID NOT EXPECT THE AMOUNT OF CHARGE FOR WORK PERFORMED.
YOU CHARGE WAY TOO MUCH MONEY FOR AIR FILTERS.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/07/2022

Thank you for the review. We appreciate your business. I am sorry about the cost for service as we try and be as competitive as we can be with parts and labor. Hope you have a good day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JH
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James H.
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent sales staff
Great friendly people
CARLOS V., Service Manager from Temecula Hyundai responded on 02/22/2022

Thank you for taking the time to fill out the survey and for giving us a fantastic 5 star review.  

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

MS
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Melanie S.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall Repair and scheduled service
Everything was done quickly and efficiently and every person who helped me went above and beyond! Thank you!
CARLOS V., Service Manager from Temecula Hyundai responded on 02/22/2022

Thank you for taking the time to fill out the survey and for giving us a fantastic 5 star review.  

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

KB
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Kathern B.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great!
Great job with outstanding service.
CARLOS V., Service Manager from Temecula Hyundai responded on 02/22/2022

Thank you for taking the time to fill out the survey and for giving us a fantastic 5 star review.  

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

CB
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Chelsea B.
Wildomar, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Warranty Repair Done Right!
I appreciate Carlos and Travis' assistance on the warranty repair on my car. They took extra steps to avoid damage to the car and provided a rental car for the time being. Thank you very much.
CARLOS V., Service Manager from Temecula Hyundai responded on 02/11/2022

Thank you for the survey.  Have a great weekend. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
Great
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

KT
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Kevin T.
San Jacinto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
excellent service experience
I'm driving my 4th Sonata.....my leasing and service experiences at Temecula Hyundai are second to none.....it's the best dealership i've ever dealt with....Brad the GM...James the internet sales rep...Carlos the service writer.....THE BEST !!!!!!.....i retired after 24 years in the automotive business, and knowing what i know from first hand experience, i wouldn't go anywhere else.
CARLOS V., Service Manager from Temecula Hyundai responded on 02/07/2022

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

JS
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Judith S.
Perris, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Rat damaged wire loom while in closed garage and caused airbag light to stay on all the time.
The service department diagnosed the problem and explained how the problem must be addressed and that it would be covered by our insurance. I contacted my insurance company then the company contacted the service department. The wire loom was ordered and an appointment was made to have it installed after it was received. The job was completed in less than 2 days thanks to extraordinary effort to enable us too have the car over the weekend. Many thanks to Carlos Velasco and Ramon Solis.
CARLOS V., Service Manager from Temecula Hyundai responded on 01/29/2022

Thank you for taking the time to fill out the survey with a great 5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

LE
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Lisbeth E.
Julian, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
my first two visits to Temecula Hyundai have been A1 experiences.
Our Santa Fe is only 1 year old, so we have only had two visits to Temecula Hyundai for routine service care. Both experiences couldn't have been better. We took advantage of the courtesy Lyft, and went to have breakfast. Both times, the Santa fe service was completed by the time we were finished with breakfast. Made the whole process really easy. Plus, our Santa Fe was washed and sparkling clean!
All the service folks are super friendly, too!
Travis K., Service Advisor from Temecula Hyundai responded on 01/20/2022

Thank you for the great review! see you next visit!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with

WC
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Wayne C.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Service
Would have given low score if Carlos didn’t fix the problem immediately upon receiving the car back
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2022

Thank you for the great 5 star review. We cant thank you enough for such a raving score.  I appreciate you allowing me to take care of the radio issue. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

AG
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Alejan G.
Lake Elsinore, CA
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Ok
Everithing ok
CARLOS V., Service Manager from Temecula Hyundai responded on 01/11/2022

Thank you for the great 5 star review. We cant thank you enough for such a raving score. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

GS
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Gary S.
Winchester, CA
2022 Hyundai Santa Fe Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding Service
Service excellent, easy and outstanding.
CARLOS V., Service Manager from Temecula Hyundai responded on 01/05/2022

Thank you so much for a great  5 star review. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

RL
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Roweena L.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Love the Collect and Return service
Since working from home has become the norm, getting time to physically go to the garage is painful. That is why I love the Collect and Return from home service.
CARLOS V., Service Manager from Temecula Hyundai responded on 01/04/2022

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

GC
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Gustavo C.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Well done
Very well I am very happy with the service
CARLOS V., Service Manager from Temecula Hyundai responded on 01/04/2022

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

EC
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Enid C.
Fallbrook, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always nice staff
Car work completed on time no complaint’s
CARLOS V., Service Manager from Temecula Hyundai responded on 01/04/2022

Thank you for the great 5 star review. We appreciate you coming in to have your vehicle serviced with us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with

MM
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Marilyn M.
Wildomar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Got the vehicle taken care of.
Service of vehicle and brake check. All done.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021

Thank you for taking the time to fill put the survey. We very much appreciate you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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