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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

AC
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ANGELA C.
Temecula, CA
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/04/2023
verified customer Verified Customer
8
Category: Service
Great experience
Carlos was great with his customer services. My car is running well.
Employees worked with
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CARLOS VELASCO
Service Manager
KJ
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KARYN J.
Temecula, CA
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2023
verified customer Verified Customer
10
Category: Service
Quick and Efficient
Temecula Hyundai is an exceptional Dealership. They employees are ALWAYS courteous and polite. Not only that but quite knowledgeable and are able to understand a lay person's explanation of their car problem. I appreciate them servicing my car and being thorough and complete. I have never had to return for something they forgot to do. If the Genesis Coupe had a 2024 version it would be my next car just because of their excellent service.
Employees worked with
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CARLOS VELASCO
Service Manager
JT
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JOHN T.
Murrieta, CA
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/04/2023
verified customer Verified Customer
4
Category: Service
Follow up from prior survey and latest experience at Service Center
Came in at pre-scheduled, pre-arranged time Monday for fix of idle switch, a problem that didn't exist until I had my car repaired here last week which included a new battery.
This was the 2nd time I came in to have this issue fixed (earlier survey describes the prequel).
When I came in I was helped by the woman that is always there, the one with BDS(?) acronym on the title of her name tag (forget her name, but she is ALWAYS in a hurry and I have never seen her smile). I asked her what the BDS stood for when she was checking me in at the counter, she said she really didn't know. I get the feeling that while I sense experience, she doesn't really like dealing with people; and I am referring to my collective experience at the service center which includes prior visits. She did help me right away, which I appreciated as I don't think I've experienced that before from the service counter because there is usually a wait just to get someone to acknowledge me. She asked what the problem is with the car but she immediately went walking around the car videoing it while I am answering her as to why I am there, so I had to walk around the car following her because she otherwise wasn't going to hear me. Seemed rude, not willing to pay attention to me for 10 seconds to hear why I am there or look at me when I am answering her question and instead is run around to the other side of the car. When done circling she asked if I know who was helping me before and I said "yes, Carlos". She said she would let Carlos know and that was the last interaction with her. They did get my car pulled in right away, which I thought was a good sign. I then waited at least 5 minutes standing around at the counter for Carlos or someone to speak with me after that, and during that period I got a call from the general manager about the previous survey I responded to that set off this return repair. Gold star move, I thought. Much appreciated. Takes a lot of the sting out of the situation when you know that management actually cares about the customer service. After a few minutes I was helped by a smiling gentleman who seemed eager to get me started, I do not know his name I think he was bald. He had me sign paperwork and asked if I was going to wait, or if a ride needs to be arranged, or what. I said, "well...how long will it take for a potential fix?" He said "30 min, 60 min, or could be more just hard to say until they can assess it which may take 20 minutes or more". I asked if I can just wait to find out what they asses then, then go from there as far as a ride or what and he said okay. He added that he would let me know when they have done the assesment. He didn't; I waited for what was exactly 45 minutes after that in the waiting area and was about to get up and ask when I was told my car is ready. During the time I waited a woman came out and offered everyone a snack and water. I took advantage, I told her though that I can get up and get the water myself but she insisted on getting it for me. Wow. Such different service inside the waiting area than what I experience at the service center 67% of the time. Despite not getting notified of the assessment I was happy that the car was ready and figured that based on the service here, that they actually went right into fixing the problem and too busy to let me know what the assessment was probably because they weren't instructed to do that (just guessing). It's always busy here, I understand how that goes. The pattern of highs and lows with the service though is unlike anything I have experienced elsewhere, that's why I take the time to respond to this, and the opportunity to do that and know the manager pays attention to these surveys is much appreciated. I bought my car here.
Employees worked with
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CARLOS VELASCO
Service Manager
MR
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MIGUEL R.
Winchester, CA
2023 Hyundai IONIQ 5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2023
verified customer Verified Customer
10
Category: Service
Service
Great service, and quick
Employees worked with
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CARLOS VELASCO
Service Manager
RH
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ROBERT H.
Aguanga, CA
2023 TUCSON HEV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2023
verified customer Verified Customer
10
Category: Service
Very Helpful and friendly
The representatives and staff were friendly, helpful. The turn-a-round on our two cars maintenance was done in a reasonable amount of time in the middle of the day.
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Hemet, CA
2021 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2023
verified customer Verified Customer
10
Category: Service
Excellent, easy service
I love Temecula Hyundai!! My services are always pain-free and positive. The added touches like complimentary waters, coffee, and Lyft rides are genuinely appreciated and make my experience even more enjoyable.
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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JULIE A.
Temecula, CA
2019 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2023
verified customer Verified Customer
10
Category: Service
Brad the manager took care of all my needs and was extremely professional!Carlos in service department was very knowledgeable, and extremely helpful!
Brad and Carlos were extremely helpful, and professional!!
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2015 ELANTRA GT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2023
verified customer Verified Customer
10
Category: Service
Air conditioner
Carlos has always been wonderful to me and my family. We love coming to get our cars taken care here because it is always fair and fast!
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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JO A.
Temecula, CA
2022 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2023
verified customer Verified Customer
10
Category: Service
Air compressor replacement
My air compressor stopped working when a pebble from the outside hit it, Carlos and TEAM were extremely helpful, not only getting the parts immediately, and arranging a quick repair date, but also postponing several times when I had a family emergency in Wisconsin. Upon returning they were expeditious at not only doing an excellent job, but Arranging for transportation back home while they were working on my 2022 Tucson, and transportation back to the dealership when the work was completed.
Cheers to Carlos and team!
Thank you!
JoAnn A
Employees worked with
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CARLOS VELASCO
Service Manager
CA
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CARMEN A.
Temecula, CA
2014 SONATA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/08/2023
verified customer Verified Customer
0
Category: Service
Customer Service was good. However....
I scheduled my car to have a recall (fuel tube replacement) fixed on Friday 2/24/2023. It was done the same day and things appeared to be going well.
On Monday 2/27, my car didn't start. It turned out to be the battery. (I'll spear the details of the HUGE hardship this incident put me through )
On Thursday 3/2, I discovered that my A/C was blowing hot air. The cold air was not working at all. On Friday 3/3, I took it in during my lunch break (because the phone was continuously sending me to the voicemail and I didn't receive a call back for the message I left); I was told it was a normal wear/tear of one of the tubes and I needed to schedule an appt to confirm that's what it was. I had work schedule conflict and was unable to make the appt.
On Tuesday, March 7th, I filled my gas tank with 16+ gallons. I've always gotten over 425+ miles 'left to drive' (as shown on the dashboard); This time, when I filled my tank with 17+ gallons, it only showed 370 miles left to drive.
My car hadn't given me any warnings about battery issues, or A/C issues, or gas mileage issues.
I HAVE HUGE CONCERNS about what might've been done to my car. I've taken very good care of it. For some reason, and after the fuel tube replacement was done, in less than a week, I've had to deal with these issues.

Last year around this time, my car completely died. Come to find out, Hyundai had an extended warranty for the actual engine. I was grateful that it was replaced. I thought I was safe with trusting any work done to my car and didn't hesitate to take it in when I was notified of yet, another recall.
The explanations for my battery suddenly dying and maybe even the A/C as "normal" wear/tear???
AND, the fuel?? Why did my gas mileage change from a full tank at 425+ miles to 370 miles???? That's a HUGE difference!!

This is NOT ok. I'm afraid that if I take it back to the Service Center, something else will go wrong. I mostly worry that my explanation for this poor review will make things worse.

More importantly, I didn't appreciate random calls from sales reps trying to get me to trade it in and purchase a new one.
Can you see why I'm questioning the sudden unexplained breakdowns with with my car?

I CAN'T AFFORD a new car.
I was not prepared to expense a new battery or now look for ways to fix the A/C. I certainly did NOT expect the sudden horrible gas mileage after the Recalled fuel tube replacement.

Wouldn't it be great if these surveys actually made a difference?

Again,
Customer Service has been excellent. Carlos has been professional and friendly. I'm just super doubtful about what was done to my car for it to have such sudden breakdowns.
Charles S N., Director of Operations from Temecula Hyundai responded on 03/10/2023 07:15 AM

Please contact me @ 951 699 6807

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com
Employees worked with
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CARLOS VELASCO
Service Manager
CC
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CHERYL C.
Murrieta, CA
2013 ELANTRA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2023
verified customer Verified Customer
10
Category: Service
Excellent
The service was quick, efficient, and reasonable.
Employees worked with
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CARLOS VELASCO
Service Manager
GJ
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GERALD J.
Fallbrook, CA
2020 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2022
verified customer Verified Customer
10
Category: Service
Took vehicle for service, came home with a new car!
My lease was ending in 4 months! I took the vehicle in for an oil change! The service department handled the intake of the car very expeditiously! While waiting we met with our salesman and ended up leasing a new vehicle! The process was very smooth and we left happy!
Employees worked with
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CARLOS VELASCO
Service Manager
DS
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DOLORES S.
Hemet, CA
2017 TUCSON
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2022
verified customer Verified Customer
10
Category: Service
Very happy customer
I think I've gone to Hyundia Temecula 3 times, and every time everyone is very professional, and nice. I especially want to point out your specialty Tech. named Carlos. He's always the one who seems to help me. I come in all flustered because something is wrong with my car, and he eases me, and tells me, we'll find out what's going on, in the meantime relax in our lounge, and have some coffee lol.... and I do! He's got a very calming demeanor. I told him the only reason I'm keeping the car is because of the great way I'm treated, Thank U Carlos
Employees worked with
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CARLOS VELASCO
Service Manager
MM
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MICHAEL M.
Temecula, CA
2021 PALISADE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
verified customer Verified Customer
10
Category: Service
Warning note on dashboard
Called and told service department that I had a warning message. Told me to bring the vehicle in and they would check the problem.
Employees worked with
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CARLOS VELASCO
Service Manager
RD
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ROXANN D.
Murrieta, CA
2022 SANTA FE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2022
verified customer Verified Customer
10
Category: Service
Quick and timely services
It was a pleasant experience with the service department team.
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2019 KONA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/20/2022
verified customer Verified Customer
10
Category: Service
Work appears to be done well, time taken to complete longer than expected & advised at first. Quality of work appear to be good!
Had engine replaced. Do not know why or what happened for Hyundai to choose to replace!
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Aguanga, CA
2013 SONATA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2022
verified customer Verified Customer
8
Category: Service
Communication
Better communication of the status of the vehicle. Especially when the service is a quick one.
Employees worked with
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CARLOS VELASCO
Service Manager
RP
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RANDALL P.
Temecula, CA
2013 SANTA FE SPORT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2022
verified customer Verified Customer
10
Category: Service
Outstanding Service
Always consistent and courteous and fairly priced. Timely and efficient…
Employees worked with
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CARLOS VELASCO
Service Manager
DB
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DUANE B.
Temecula, CA
2012 GENESIS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2022
verified customer Verified Customer
10
Category: Service
Excellent Service
Service done as requested. Accurate and complete.
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Perris, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great friendly service
Came early and they were able to still help me. I chose to wait, which they are a nice seating area with snacks to purchase free coffee and tvs playing while you wait. Service was fast and The staff has always been friendly.
CARLOS V., Service Manager from Temecula Hyundai responded on 03/28/2022 06:09 PM

Thank you for taking the time out of your day to fill out our survey with a great 5 star rating. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
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