CARLOS VELASCO

Thank you for completing a SureCritic Survey about your experience with us. I spoke with Carlos, your advisor, about your experience, and we would love the opportunity to make this right for you. At the time of your next service on this vehicle or another, please feel free to speak with Carlos about any services you need, and we would be happy to take care of you as best we can. 

I am so very sorry for the inconvenience on your last service I will be looking into what happed and get back to you shortly. 

I am so sorry to hear about the disappointment with the hood adjustment.  I will be in touch Monday to see what we can do to resolve the issue with the hood adjustment.  

Thank you for the returned survey. I have called to see if I can chat in regards to the repairs made but was not able to reach you. Please give me a call back when you have a chance as I would like to talk to you. Thank you and hope you have a great day. 

I am so very sorry for the high pressure sales person that spoke to you when you came in. Please except my apologies. I will be in contact with you to see what we can do to resolve the concern you had. 

Thank you again for the great conversation. I appreciate you as a customer. 

I am so sorry for the confusion, after looking into this last visit it appears that the multi point inspection was put on the incorrect vehicle. I truly apologize for the inconvenience. I completely understand your frustration and hope that you can forgive us for the mistake made. If there is anything I can do for you in the future please let me know. 

Mrs. Boyce,   

I'm sorry that you feel that we tried to take advantage of you because you are a woman. That is not the case at all. We advised on repairing issues on your vehicle that were caused by rodents in which your son saw the evidence of debris and rodent droppings in your vehicle. We as a store took care of the repairs on your vehicle with no charges to you. Unfortunately your warranty would not cover a repair of this nature. I hope the vehicle is working as designed since the repairs that were made. Hope you have a great day. 

Thank you so very much for coming in to have your vehicle serviced with us. We appreciate your business.

 

I am so sorry for what happened on your visit. I will make sure we take care of the recall without any more inconvenience. Thanks for the feedback as this is this is the only way to fix any issues and allows us to grow as a company. 

I do apologize for the inconvenience on the last service.  I do know that we performed different services that do require shorter time for repairs. We do try and get every customer serviced as soon as possible. Thanks for your understanding and we will see you on your next service. 

Hello, I am so sorry for the miss-communication on your last service.  Thanks for the feedback as we are always looking to improve our service team. Thanks again and see you on your next service. 

Ricardo,

Thanks for taking the time with me this morning to explain the situation.

Please  this survey and I already contacted Hyundai Corporate Office to let them know the service on your 2016 was good, it's the 2017 that you're concerned with.

Thanks again,

Ricardo,

Yes I spoke with theme about your payment situation and provided them additional information regarding your request.

Thanks again for re scoring your survey.

We appologize that you needed more then just evacuate and recharge you system. We put dye in the system when we did this as a vehicle with 164k miles on may have additional issues. Once the system was filled and operating was when we were able to find the other issue. The charge was the same either way as we did not charge you for freon.
I hope this clears up some confusion and welcome a phone call if you have any other questions and or concerns.

Ed,

I do appologize about the items not being covered and I will pass this on to my General Manager. We in service have no control over what is covered and what is not. I do know my Advisor did try to help by adjusting the cost for you.
I also apologize regarding not having the parts for the recall. we will call you as soon as the part is in and make sure it is done quickly.