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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

MM
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Michael M.
Winchester, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
It was easy to schedule and the service was completed promptly
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 08/06/2021 02:04 PM

Thank you for taking time out of your day to fill out our survey!  Thank you for the 5 star survey.  see you next visit!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Winchester, CA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Why three trips to fix a problem???
Why does this have to take so long of review. ???
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/16/2021 08:06 AM

We appreciate you taking the time to fill out the survey and thank you for being a customer of Temecula Hyundai. I know that the survey takes a long time to fill out but we are very thankful that you took the time to give us a 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
AB
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Alexander B.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and courteous staff. Clean and well-maintained facilities.
Friendly and courteous staff. Reasonable waiting time. Clean and well-appointed facilities.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 01:36 PM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
CT
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Candice T.
Temecula, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Appreciate their service dept
I really appreciate Carlos Velasco at Temecula Hyundai. He helped me with a recall to repair my engine and also repaired my air conditioning. It has always been efficient and I appreciate him remembering me as a customer prior to me coming in each time.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 08/05/2021 01:35 PM

Thank you for the great 5 star review. We appreciate you as a customer of Temecula Hyundai. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BD
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Bruce D.
Lake Elsinore, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional Service
We were able to drop off our vehicle the night before; and the service department was able to complete the service several hours before our scheduled appointment.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2021 10:42 AM

Thank you for filling out our survey with a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
fast check in , car was ready in a short time great service
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2021 10:52 AM

Mr. Murillo, 

Thank you for taking the time to fill out the survey. Please let me know what we could have done to earn a 5 star review. Hyundai gives me a one time opportunity to send the survey back ( if we earned it) and see about doing a re-score. Please get in touch when you get a change and let me know what we could have done or what we can do to get us in the 5 star club. Thank you for your time. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
San Jacinto, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
Great staff, fast and easy check in, waited in the lobby and was offered water on various ocasiones by personnel, took a little longer than expected but lobby is quiet and comfortable so I didn’t really mind. Check out was fast and my car was returned promptly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2021 10:41 AM

Thank you for filling out our survey with a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TJ
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Todd J.
Temecula, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/20/2021 10:41 AM

Thank you for filling out our survey with a great 5 star review. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding service department
I have been going to this service department for over 7 years. Between my previous advisor Gabriel and Now for the past few years Carlos, I always get outstanding Top notch service. I sadly won’t buy a car from that dealership but hands down will take it there and recommend it for service any day.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 07/07/2021 02:30 PM

Thank you for the great 5 star rating. We appreciate the time taken to fill out the survey. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JC
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Jim C.
Banning, CA
2019 Hyundai Ioniq Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
The service area parking is very space limited.
They get the job done, despite the limited space.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/30/2021 03:39 PM

Thank you for taking the time to fill out our survey. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
NH
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Nancy H.
Murrieta, CA
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Team From Sales to Maintenance
Hyundai Temecula was amazing. I did have delays, but it was not Hyundai's fault, it was the fault of the insurance company. A month ago I ruined the car and was surprised that the insurance company did not total the car (yes it was that bad). The Service Manager at Hyundai communicated with me regally and kept me updated as the insurance company was causing delay after delay. Hyundai worked with me to get the new parts on the car (it was only a two-year-old car), dealing with the insurance company, and when they were finished the car ran as good as new! I have used this dealership for all maintenance over the past two years even before this month.

My sales experience was just as good when I bought the vehicle 2 years ago. Love the car still and recommend everyone I talk with who wants a reliable, great gas mileage car to look at the Hyundai's. I specifically refer them to the Temecula dealership, as they have a great group of people working there. Nothing but a positive experience from sales to maintenance when dealing with Temecula Hyundai!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/30/2021 12:28 PM

Thank you for the great 5 star review. We appreciate your patience with us while we waited for parts. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Escondido, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Always a great experience
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2021 04:38 PM

Thank you for the great  5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
SA
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Shelcy A.
Lake Elsinore, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Awesome ppl great perks
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2021 04:37 PM

Thank you for the great  5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Continued exceptional customer service received
Continued exceptional customer service received
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2021 04:36 PM

Thank you for the great  5 star review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
FG
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Frank G.
Murrieta, CA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A/C Service on My Sonata
The service is always good and the staff is friendly.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/14/2021 04:34 PM

Thank you for the review. We appreciate you coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
JG
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Janelle G.
Wildomar, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and efficient
Amazing customer service! We bought our palisade from the Carlsbad Hyundai and have always taken it there for service and I was always less than impressed. This was my first time coming to the Temecula location and everyone was beyond helpful and kind. It was incredibly busy but they remained organized and friendly and had my car finished faster than even expected. I’ll be returning to this location from now on.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 06/01/2021 11:51 AM

Thank you for the great review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
MR
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Marco R.
Fallbrook, CA
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Just missing the final touch to a great service experience.
This dealer is great but does lack in the delivery of the car when service is complete. My auto wasn’t cleaned after the service. Oily hand prints on the door handles and overall dirty from sitting in the shop. Improvement is needed in this area.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/19/2021 03:40 PM

I am so very sorry to hear that the vehicle was not cleaned upon returning it to you. Please feel free to come back at your convenience and we will get the vehicle cleaned up for you at no cost to you. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service personnel are great.
The Service Team are always working hard to get me in and out as quickly as possible, which I love, because I don't have a lot of time to spend there.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/18/2021 12:37 PM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Continued excellent customer service and straightforwardness of vehicle repairs for my 2017 Tucson.
Since that day in February 2017 that my wife and I first walked into the dealership searching for a new SUV for her, we immediately were impressed by the salesperson (Dave Wiltman) who calmly assisted us by demonstrating numerous "unique SUV models" and providing detailed amenities information. We selected a new fully loaded 2017 Tucson Limited with the Sport Package in the Sedona Sunset color with Beige Leather interior that we have to this day. Our garage kept Tucson still looks new and exhibits 65,352 well-maintained miles. We recently received a Temecula Hyundai offer to purchase our vehicle to add to their used car section that was considered, but we decided to hold on to her a little longer.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 05/11/2021 12:22 PM

Thank you for the great 5 star review. Hope you have a fantastic day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TM
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Tim M.
Winchester, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
Highly recommended
Recommended
Travis K., Service Advisor from Temecula Hyundai responded on 05/06/2021 12:05 PM

THANK YOU FOR THE GREAT REVIEW! SEE YOU NEXT SERVICE!

Travis Kuhn
Service advisor
951-699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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