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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

AR
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Audie R.
Murrieta, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall
Fast
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 12:52 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RH
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Ray H.
Temecula, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great service department
I've found that the service department is excellent. It is local and all the personnel I've dealt with are friendly and efficient.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/30/2021 12:50 PM

Thank you for the perfect 5 star review. We appreciate you as a customer of Temecula Hyundai. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Observation
My car paint (white) started peeling at about 50,000 miles. I commute so my warantee didn’t cover it even though it was within 18 months of purchase. Since then I have noticed many, many white Hyundai’s with peeling paint. In all fairness, this is not limited to Hyundai. All dealers MUST be aware of this problem and need to do something about it. I just purchased a white 2022 and don’t plan to drive it off the lot without a guarantee.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/17/2021 04:00 PM

Thank you for taking the time to fill out the survey for us. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
DE
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David E.
Murrieta, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
I feel like a V.I.P. whenever I have the Santa Fe serviced at Temecula Hyundai. From the time they approached my SUV till it was time to be returned, I was treated like royalty and my vehicle's condition was never in doubt.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/17/2021 03:59 PM

Thank you for taking the time to fill out the survey for us. We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Oceanside, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
good
good
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:22 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JD
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Jill D.
Temecula, CA
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
AWESOME & NO WORRIES!!!
CARLOS VELASCO ROCKS !!! PROFESSIONAL, CARING & COMMITED TO THEE BEST SERVICE-
NEVER HAD A WORRY ABOUT MY CAR AFTER HIS CARE!! HE IS THE BEST MAN EVER!!
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:21 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JB
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Joseph B.
Murrieta, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Clean and friendly
My appointment was on time. The staff was friendly and knowledgeable.
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:20 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
TW
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Ted W.
Escondido, CA
2019 Hyundai Kona Ev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
SURVEY
THE PEOPLE AT THIS DEALERSHIP ARE GREAT!
CARLOS V., Service Manager from Temecula Hyundai responded on 12/06/2021 08:20 AM

Thank you for the great 5 star review.  We appreciate you as a customer of Temecula Hyundai. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Temecula, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesomeness
Great job and staff
PEYTON E K. from Temecula Hyundai responded on 11/16/2021 01:44 PM

Good Afternoon Raymund,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Carlos and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2011 Hyundai Elantra!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Wildomar, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Satisfied
Overall a good experience. Appreciate the timeliness and their flexibility. Would like for them to better explain what was done to my vehicle. And any future services it may need.
PEYTON E K. from Temecula Hyundai responded on 11/16/2021 01:40 PM

Good Afternoon Silvia,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback, and would like to assure you that we take any negative experiences into serious consideration, so that we may learn and grow as a business. We strive to provide 5-Star Customer Service to every guest that visits Temecula Hyundai, and it is evident that in your case, we failed to do just that. 

As a result, I'd like to invite you to please contact me at your earliest convenience. I'd love an opportunity to gather as much information about your experience as possible. I can be reached either by e-mail or phone call, as provided below.

Thank you again for your feedback. We are grateful for your business and truly do value you as a member of hte Temecula Hyundai Family. 

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service
(951) 699 - 6807
pkatz@temeculahyundai.com

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Always a pleasure
Thanks for the consistent great service. Love my car and how affordable it is to do regular service.
PEYTON E K. from Temecula Hyundai responded on 11/10/2021 08:14 AM

Good Morning Ivy,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Carlos and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2017 Hyundai Tucson!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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CARLOS VELASCO
Service Manager
AE
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Alejandro E.
Wildomar, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Outstanding Customer Service
The Service department is outstanding. They take care and treat all customers with respect. I highly recommend them
PEYTON E K. from Temecula Hyundai responded on 11/03/2021 08:16 AM

Good Morning Alejandro,

Thank you so much for filling out our survey about your recent experience with us. We appreciate your feedback and are glad to hear that Carlos and the rest of our service team were able to provide you with 5-Star Customer Service while you were here for maintenance on your 2021 Hyundai Palisade!

We are grateful for your business and excited to be of service for all of your vehicle's needs in the future.

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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CARLOS VELASCO
Service Manager
SB
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Sheri B.
Menifee, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Service
The personnel where very helpful and friendly. Waited for service to be completed. It took less than an hour to complete.
PEYTON E K. from Temecula Hyundai responded on 10/20/2021 02:26 PM

Hi Sheri,

Thank you so much for filling out our survey! I'm excited to hear that you had a good experience while here with your 2020 Hyundai Santa Fe, and that Carlos was able to treat you with 5-Star Customer Care. We appreciate you and are grateful to have you as a member of our Temecula Hyundai Family!

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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CARLOS VELASCO
Service Manager
CC
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Candis C.
Anza, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Consistent
Dealership is outstanding in every aspect of customer service. Had to wait a few weeks to get an appointment , this may be “ Covid “
related, and obviously they are busy because they have consistent service standards , which makes them busy !!
PEYTON E K. from Temecula Hyundai responded on 10/19/2021 08:18 AM

Good Morning Candis,

Thank you for taking the time to fill out our survey! We appreciate your feedback and are glad to hear that you had a positive experience with us during your most recent visit.

I do apologize for the lack of available appointment times. We acknowledge that it has been harder than usual for customers to have access to convenient appointment times, and we are working hard every day to remedy this issue. You are right in that one of the reasons for this unusual delay is the COVID-19 Pandemic, but, nonetheless, our customers should be able to get service on their vehicles done in a timely manner that ensures the safe operation of their cars at all times. We are doing our very best to accomodate everyone as best we can, and we appreciate your patience! 

Thank you again for your valued feedback, and for your loyalty as a member of the Temecula Hyundai Family. We appreciate you!

Sincerely,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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CARLOS VELASCO
Service Manager
EM
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Elyse M.
Murrieta, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome service
Everything about the experience with Hyundai was smooth and effortless! Carlos was awesome and the service was quick! They even gave my car back cleaner!!
PEYTON E K. from Temecula Hyundai responded on 10/14/2021 04:49 PM

Hi Elyse,

Thank you for taking the time to complete our survey! We greatly appreciate your feedback and are glad to hear that our crew provided you with 5-Star Customer Care. We stive to treat every one of our guests as if they were members of our own families, and I'm happy to hear that we were able to do that for you. We are grateful for your business and look forward to servicing all of your vehicle's needs in the future!

Thanks again!

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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CARLOS VELASCO
Service Manager
SK
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Sheryl K.
Menifee, CA
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Hyundai did a great job!
I would definitely recommend Hyundai service to everyone . If this service continues to be as good as this time!
PEYTON E K. from Temecula Hyundai responded on 10/11/2021 09:33 AM

Good Morning Sheryl,

Thank you so much for taking the time to fill out our survey! We greatly appreciate your feedback and are glad to hear that you had a 5-Star Customer Experience while here servicing your 2020 Hyundai Ioniq. Carlos, your service advisor, as well as our entire Service Team, strive to make every visit with us fast, friendly, and efficient; and we pledge to do it right, the first time. We are grateful for your loyalty as a Temecula Hyundai Famiy Member, and look forward to servicing all of your vehicle's needs in the future.

Thanks again; we appreciate you!

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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CARLOS VELASCO
Service Manager
VW
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Vilma W.
Temecula, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Quick service without reservation
The title says it all.
PEYTON E K. from Temecula Hyundai responded on 10/11/2021 10:07 AM

Good Morning Vilma,

Thank you for taking the time to fill out our survey regarding your recent experience with us. We appreciate your feedback and, as always, will use it to grow and improve the way we operate here at Temecula Hyundai. I'm glad to hear that you had a great customer experience while here with your 2016 Hyundai Elantra, but would like to provide you an opportunity to discuss any issues you may have had with us. I do apologize that our repair prices were higher than you expected, and would love a chance to make it right for you! We value your business as a loyal Temecula Hyundai Family Member, and want you to have the best experience possible, every time you visit us.

Thank you again for your honest feedback. We are grateful for you!

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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CARLOS VELASCO
Service Manager
MM
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Maria M.
Victorville, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
75,000 check up for my Hyundai Sonata
I we’ll always took my car in the dealership because their the one I can count on if my car is really needed to be fix in anyway possible only them they can provide the best possible repair if something happens to it.
PEYTON E K. from Temecula Hyundai responded on 10/07/2021 01:42 PM

Hi Maria!

I'd like to thank you for taking the time to fill out our survey regarding your service experience with us. I'm so happy to hear that you can count on us for all of your service needs for your 2012 Hyundai Sonata. Your Service Advisor, Carlos, and the rest of the Temecula Hyundai Service Team work hard every day to provide fast, efficient maintenance that is completed right the first time, every time. 

Thank you again for your positive feedback, and for being a loyal Temecula Hyundai customer. We appreciate you!

Best,

Peyton Katz
BDC Agent, Temecula Hyundai Service

Employees worked with
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CARLOS VELASCO
Service Manager
DB
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David B.
Murrieta, CA
2013 Hyundai Genesis Coupe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customer Verified Customer
9
Category: Service
Very good
They did the recall, changed the oil and fixed the windscreen washers.
All done in very good time,
As I had to go to another appointment they took me home and picked me up to collect the car when I was back.
Thank you Carlos.
Employees worked with
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CARLOS VELASCO
Service Manager
LM
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Linda M.
Sun City, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil Change
Appointment was on time and service was completed satisfactorily.
PEYTON E K. from Temecula Hyundai responded on 10/06/2021 08:49 AM

Good Morning Linda, 

Thank you for taking the time to complete our survey on your recent service with us. I'm ecstatic to hear that Carlos and the rest of our Service Team gave you 5-Star Customer Care, and that the appointment was completed in a timely manner. We strive every time to complete our services in efficient, timely manners, and to complete them right the first time. I'm very glad we were able to do just that for your 2019 Hyundai Santa Fe. 

We look forward to taking care of all of your service needs in the future. Thank you again for being a loyal part of the Temecula Hyundai Family. 

Peyton Katz
BDC Agent, Temecula Hyundai

Employees worked with
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CARLOS VELASCO
Service Manager
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