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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

SA
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SCOTT A.
Murrieta, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department are friendly and professional
Great vehicle and even a greater staff, very helpful and professional
Recommended
Sandra P W. from Temecula Hyundai responded on 03/04/2014 02:38 PM

Thank-you Scott !!!

Employees worked with
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CARLOS VELASCO
Service Manager
RY
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RAYMOND Y.
Fallbrook, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Expect good service
Good service all around.
Recommended
Sandra P W. from Temecula Hyundai responded on 02/06/2014 10:11 AM

Thank you Raymond !!

Employees worked with
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CARLOS VELASCO
Service Manager
RS
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ROBERT S.
Menifee, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Found a way to fit me in
Came for a impromptu oil change and was told it could be 3-4 hours to get me in. 20 mins later Carlos cam back and said he figured out a way to fit me in. Was done in under an hour.
Recommended
Sandra P W. from Temecula Hyundai responded on 02/06/2014 10:11 AM

Thank you Robert !

Employees worked with
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CARLOS VELASCO
Service Manager
EB
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EUTIQUIO B.
Murrieta, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service Department
This Service Department works the way a service department should and cares for the customers.
Recommended
Sandra P W. from Temecula Hyundai responded on 01/28/2014 07:55 AM

Thank-you Mr. Beloy !!

Employees worked with
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CARLOS VELASCO
Service Manager
JP
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JOANNE P.
Temecula, CA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Always receive great service by friendly and efficient staff!
Recommended
Sandra P W. from Temecula Hyundai responded on 01/02/2014 12:14 PM

Thank-you Joanne !!

Employees worked with
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CARLOS VELASCO
Service Manager
JW
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JAMES W.
Murrieta, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
temecula Hyundia Service
Great experience with my Genesis,
Clean facility and well prepared service staff
Recommended
Sandra P W. from Temecula Hyundai responded on 12/11/2013 02:16 PM

Thank-you James !

Employees worked with
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CARLOS VELASCO
Service Manager
GH
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GERIES H.
Murrieta, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the service people
great service all the way
Recommended
Sandra P W. from Temecula Hyundai responded on 12/05/2013 07:58 AM

Thank-you !!

Employees worked with
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CARLOS VELASCO
Service Manager
WK
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WAYNE K.
Temecula, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent sales and service personal.
I love my hyundia, and the service I get when I take it in is terriffic.
Recommended
Sandra P W. from Temecula Hyundai responded on 12/04/2013 07:50 AM

Thank-you Wayne !!

Employees worked with
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CARLOS VELASCO
Service Manager
DA
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DIANE A.
Murrieta, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Genesis Owner
Delivered the service when promised on my requested appointment.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/13/2013 07:53 AM

Thank-you Diane !!

Employees worked with
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CARLOS VELASCO
Service Manager
AH
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ANTHONY H.
Temecula, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
The customer service is second to none.
A+++
Recommended
Sandra P W. from Temecula Hyundai responded on 10/14/2013 08:25 AM

Thank- You Anthony !!!  We have the best customers , see you soon !

Employees worked with
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CARLOS VELASCO
Service Manager
DV
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DIANE V.
Murrieta, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SERVICE
KEEP UP THE GOOD WORK
Recommended
Sandra P W. from Temecula Hyundai responded on 09/30/2013 08:12 AM

Thank-you Diane !!

Employees worked with
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CARLOS VELASCO
Service Manager
RN
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ROSEMARY N.
Temecula, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Employees
Friendly
Recommended
Sandra P W. from Temecula Hyundai responded on 09/21/2013 12:04 PM

Thank-you Rosemary !

Employees worked with
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CARLOS VELASCO
Service Manager
GB
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GERALD B.
Murrieta, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Had a routine oil change for the first time here. I had my 14 month old with me. The staff was very courteous and friendly. It took less than an hour to get it done. I am very satisfied.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/23/2013 10:21 AM

Thank-you Gerald ! 

Employees worked with
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CARLOS VELASCO
Service Manager
SP
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SUZANNE P.
Lake Elsinore, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
great customer service
each time I visited the dealership the service was excellent. keep up the good work!
Recommended
Sandra P W. from Temecula Hyundai responded on 08/23/2013 10:20 AM

Thank- you Suzanne !! 

Employees worked with
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CARLOS VELASCO
Service Manager
FM
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FRANCISCO M.
Murrieta, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and professional staff
Scheduled my last service appointment on line and it was very easy to do so. When I got to the dealership I was immediately greeted a service advisor. My car was ready and returned to me as promised. The staff was friendly and very professional. Keep up the good work.
Recommended
Sandra P W. from Temecula Hyundai responded on 08/20/2013 07:38 AM

Thank-you Francisco !

Employees worked with
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CARLOS VELASCO
Service Manager
SW
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SANDRA W.
Temecula, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone in the Service Department is Great !
Great Service !
Recommended
Sandra P W. from Temecula Hyundai responded on 07/30/2013 11:33 AM
Thank-you !!
Employees worked with
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CARLOS VELASCO
Service Manager
LH
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LOWELL H.
Fallbrook, CA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast & do a good job. Very friendly.
Couldn't have done any better.
Recommended
Sandra P W. from Temecula Hyundai responded on 07/30/2013 11:33 AM
Thank-you !!
Employees worked with
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CARLOS VELASCO
Service Manager
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