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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

BT
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Bruce T.
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always clean, fast and friendly.
Always clean, fast and friendly.
Recommended
Sandra P W. from Temecula Hyundai responded on 04/26/2016 04:10 PM

Thank-you Brian , We love this feedback !!!

Employees worked with
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CARLOS VELASCO
Service Manager
KB
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KIMBALL B.
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
good service
Good service
Recommended
Sandra P W. from Temecula Hyundai responded on 04/08/2016 08:13 AM

I do apologize that no rental is offered from Hyundai. I hope that we got you in and out of Service as fast as we could.

Employees worked with
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CARLOS VELASCO
Service Manager
MF
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Mark F.
Temecula, CA
2011 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and friendly personnel
Fast and friendly service
Recommended
Sandra P W. from Temecula Hyundai responded on 03/31/2016 03:57 PM

Thank-you Mark !!!  It is always great to hear !!

Employees worked with
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CARLOS VELASCO
Service Manager
RM
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Rodney M.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding customer service!
You guys are awesome!
Recommended
Sandra P W. from Temecula Hyundai responded on 03/29/2016 08:17 AM

Thank-you Rodney !!

Employees worked with
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CARLOS VELASCO
Service Manager
DL
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Dwayne L.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous prompt service
Good maintenance
Recommended
Sandra P W. from Temecula Hyundai responded on 03/16/2016 08:52 AM

Thank-you Dwayne !!

Employees worked with
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CARLOS VELASCO
Service Manager
SL
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STEPHANIE L.
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Everyrhing was great besides not honoring my first check up/oil change. Brand new 2016 santa fe.. it shouldn't matter what dealership you buy your hyundai at, take care of your customers.
Recommended
Sandra P W. from Temecula Hyundai responded on 03/14/2016 10:50 AM

Hi Stephanie,

I have called and left you a message. I do apologize that the dealer you bought from was not clear on the free oil change but we do appriciate you as our customer and would like the opportunity to make this better.
Please contact me when you can.

Employees worked with
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CARLOS VELASCO
Service Manager
JF
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Judith F.
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
???
Yes
Recommended
Sandra P W. from Temecula Hyundai responded on 02/23/2016 02:13 PM

Judith,

It was great to speak with you on the phone and I have sent you the email .
We look forward to seeing you on your next visit.

Employees worked with
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CARLOS VELASCO
Service Manager
RG
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RAYMOND G.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The express Lane Consultant, Sebastian Peronace, is always Professional,friendly, respectful, helpful and knowledgeale in my need.He is a very good employee and should be commonded.s.
The work and service was satisfactory .
Recommended
Sandra P W. from Temecula Hyundai responded on 02/22/2016 08:20 AM

Thank-you Raymond ! It is always great to hear the positive !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The customer service rocks!
Walked it and was greeted immediately. I had a few recalls and needed a oil change. I was taken care of very quickly. I will only bring my car here after the great customer service and for the speedy time it took.
Recommended
Sandra P W. from Temecula Hyundai responded on 01/30/2016 12:24 PM

Thank-you !!! 

Employees worked with
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CARLOS VELASCO
Service Manager
JP
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JOANNE P.
Temecula, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
very satisfied with the quality of the services and the efficiency of the staff.
Recommended
Sandra P W. from Temecula Hyundai responded on 01/07/2016 09:22 AM

Thank-you Joanne !

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Menifee, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Service (Carlos) went out of his way to accommodate my needs, even though I had no appointment.
Recommended
Sandra P W. from Temecula Hyundai responded on 12/10/2015 04:17 PM

Thank-you So Much !!

Employees worked with
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CARLOS VELASCO
Service Manager
CW
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CHRISTOPHER W.
Temecula, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service, you know what you're going to get
Great place. First time Hyundai buyer. Great car great dealership great service.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/30/2015 08:18 AM

Thank- You Christopher !!!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
At first they were doing great, then they forgot to call me when the part I needed arrived. Three days after the ETA I called wondering where it was. Then I was told that they couldnt put it on right away due to the schedule, after I pushed back, a spot was "found". Both shuttle drivers were fabulous, not too chatty and not a weird ride at all. Both were great company.
Recommended
Sandra P W. from Temecula Hyundai responded on 11/24/2015 09:53 AM

I am so sorry and Thank-you for the feedback. We will resolve this so it does not happen in the future.

Employees worked with
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CARLOS VELASCO
Service Manager
BC
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BERNADETTE C.
Murrieta, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service in maitenance depertment. I don't feel neglected and they are always on time. ?
Excellent customer service!
Recommended
Sandra P W. from Temecula Hyundai responded on 11/23/2015 08:28 AM

Thank-you Bernadette !

Employees worked with
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CARLOS VELASCO
Service Manager
EA
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EDGAR A.
Murrieta, CA
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
SONATA 2006
VERY GOOD JOB CARLOS
Recommended
Sandra P W. from Temecula Hyundai responded on 11/17/2015 09:32 AM

Thank-You Edgar !

Employees worked with
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CARLOS VELASCO
Service Manager
EJ
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ELIZABETH J.
Temecula, CA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attentive Service Team
Professional and friendly staff. Maintenance performed exceeded my expectations.
Recommended
Sandra P W. from Temecula Hyundai responded on 10/29/2015 04:16 PM

Thank-you Elizabeth !!

Employees worked with
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CARLOS VELASCO
Service Manager
Verified Customer
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Dependability
Always quick and easy.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/30/2015 05:18 PM

Thank-You !

Employees worked with
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CARLOS VELASCO
Service Manager
LS
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LINDA S.
Hemet, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
Outstanding. Part was ordered and when received we stopped by and in less than 5 minutes the part was installed and we were on our way.
Recommended
Sandra P W. from Temecula Hyundai responded on 09/22/2015 05:10 PM

Thank-You Linda !!

Employees worked with
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CARLOS VELASCO
Service Manager
RW
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RICHARD W.
Temecula, CA
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
The people, and the cars.
The best cars .
Recommended
Sandra P W. from Temecula Hyundai responded on 09/14/2015 07:59 AM

Thank-You Richard !

Employees worked with
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CARLOS VELASCO
Service Manager
SN
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SUE N.
Murrieta, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and Friendly Service Department
Outstanding service from Carlos and his team!
Recommended
Sandra P W. from Temecula Hyundai responded on 09/10/2015 11:35 AM

Thank-You Sue !!!

Employees worked with
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CARLOS VELASCO
Service Manager
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