Name: CARLOS VELASCO
Rating: 4.7

Reviews of CARLOS VELASCO

CARMEN A.

Temecula, CA

2014 SONATA

03/08/2023

Verified Customer

Category: Service

Customer Service was good. However....

I scheduled my car to have a recall (fuel tube replacement) fixed on Friday 2/24/2023. It was done the same day and things appeared to be going well.
On Monday 2/27, my car didn't start. It turned out to be the battery. (I'll spear the details of the HUGE hardship this incident put me through )
On Thursday 3/2, I discovered that my A/C was blowing hot air. The cold air was not working at all. On Friday 3/3, I took it in during my lunch break (because the phone was continuously sending me to the voicemail and I didn't receive a call back for the message I left); I was told it was a normal wear/tear of one of the tubes and I needed to schedule an appt to confirm that's what it was. I had work schedule conflict and was unable to make the appt.
On Tuesday, March 7th, I filled my gas tank with 16+ gallons. I've always gotten over 425+ miles 'left to drive' (as shown on the dashboard); This time, when I filled my tank with 17+ gallons, it only showed 370 miles left to drive.
My car hadn't given me any warnings about battery issues, or A/C issues, or gas mileage issues.
I HAVE HUGE CONCERNS about what might've been done to my car. I've taken very good care of it. For some reason, and after the fuel tube replacement was done, in less than a week, I've had to deal with these issues.

Last year around this time, my car completely died. Come to find out, Hyundai had an extended warranty for the actual engine. I was grateful that it was replaced. I thought I was safe with trusting any work done to my car and didn't hesitate to take it in when I was notified of yet, another recall.
The explanations for my battery suddenly dying and maybe even the A/C as "normal" wear/tear???
AND, the fuel?? Why did my gas mileage change from a full tank at 425+ miles to 370 miles???? That's a HUGE difference!!

This is NOT ok. I'm afraid that if I take it back to the Service Center, something else will go wrong. I mostly worry that my explanation for this poor review will make things worse.

More importantly, I didn't appreciate random calls from sales reps trying to get me to trade it in and purchase a new one.
Can you see why I'm questioning the sudden unexplained breakdowns with with my car?

I CAN'T AFFORD a new car.
I was not prepared to expense a new battery or now look for ways to fix the A/C. I certainly did NOT expect the sudden horrible gas mileage after the Recalled fuel tube replacement.

Wouldn't it be great if these surveys actually made a difference?

Again,
Customer Service has been excellent. Carlos has been professional and friendly. I'm just super doubtful about what was done to my car for it to have such sudden breakdowns.

Charles S N., Director of Operations from Temecula Hyundai responded on 03/10/2023 07:15 AM

Please contact me @ 951 699 6807

Steve Nicholson
Director of Operations
(951) 699-6807
steve@temeculahyundai.com

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