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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / DENNIS T ADKINS
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DENNIS T ADKINS

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(59 reviews)
65

Reviews of DENNIS T ADKINS

KE
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Kouzahon E.
Dallas, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good experience
Huffines Hyundai is the best
Employees worked with
DA
DENNIS T ADKINS
AP
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Akio P.
Carrollton, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
2nd Service Appointmet
Very kind and friendly staff with exceptional customer service skills. Was in and out at the allocated time, would recommend.
Employees worked with
DA
DENNIS T ADKINS
DC
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David C.
Richardson, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
1st Service
Very flexible service department.
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Garland, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
oil change
The service team at Huffhines is always knowledgeable and courteous. With an appointment, I was in and out for my oil change in no time. I appreciate the customer service provided by Dennis A.
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Dallas, TX
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent
The dealership is 20 min outside Dallas county but it’s worth the trip. Great customer service
Employees worked with
DA
DENNIS T ADKINS
AS
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Arthur S.
Rowlett, TX
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Dennis
The time to wait was good, friendly people and everything was explained.
Recommended
Employees worked with
DA
DENNIS T ADKINS
AG
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Alfred G.
Frisco, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always great service!
Always great service and professional. That's why I have purchased four Hyundais from Huffines. Their professionalism from the top goes all the way down to the last person you meet.
Recommended
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Good service
The price for the oil change was more expensive than the other local dealership. Did not give a reason why.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/26/2022 01:34 PM

We recently changed our oil change price for the first time in 8 years. Thank you for taking our call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Prosper, TX
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Quick service
I recently had an oil change. I was told it would be an hour and half. It ended up being under an hour and was offered $10 off. Overall a good experience.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/19/2022 02:46 PM

Thank you for your feedback. I left a voicemail please call me back. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Service
Quick and Easy
Scheduling and service are quick and easy>
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/13/2022
Service Type: Repair
9
Category: Service
Good service
Quick and easy service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/14/2022 02:15 PM

Thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
AG
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Anthony G.
Plano, TX
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2021
Service Type: Maintenance
8
Category: Service
Huffines customer care gets a 5 star rating
Everybody at Huffines Hyundai of Plano care about the importance of customer care. A rare thing to find in this era. All the work is done in a timely matter so you can be on your way taking care of the things that matter most to you. 5 stars to the team at Huffines
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021 09:01 AM

Anthony, thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Irving, TX
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customer Verified Customer
10
Category: Service
Excellent
Great service. Thank you.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2021
Service Type: Repair
9
Category: Service
Good service and kind workers
Good service and kind workers.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/09/2021 07:37 AM

Thank you for your feedback, we are going to start a remodel Q1 2022. We look forward to seeing you next visit. I left a voicemail to visit with you.   Thanks Craig

Craig Ellis Service Manager 972-202-2168
DENNIS T A. from Huffines Hyundai Plano responded on 11/17/2021 08:23 AM

Thanks very much for allowing us to earn your business here at Huffines Hyundai Plano service.  We hope to continue to provide excellent service. We appeciate you choosing Huffines.  Dennis Adkins Jr

Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Dallas, TX
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customer Verified Customer
10
Category: Service
Excellent and responsive
Huffines has excellent customer service. Dennis in service is forthright, honest and professional. This is my second car from Huffines and I will continue to make this dealership my home. If there is ever a concern, the management handles the issue immediately. Thank you!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/02/2021
Service Type: Maintenance
10
Category: Service
Good
My experience was excellent once I got there! However, it took 3 weeks to get an appointment for an oil change
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/03/2021 07:42 AM

 Thank you for your feedback. I am sorry for how long it took to get in. I left a voicemail to talk with you on your visit. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Frisco, TX
2016 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Service
Overall, my experience was ok. Its a long story with a very simple repair. I needed both my sunvisors replaced under warranty and so I got in tough with the dealership and got my first advisor who was nice and responded quickly, he ordered my visors but never called back. Turns out he quit and my whole service went downhill. They had the visors on hold under my name but I had to wait 2 months for an appointment to be available. So I went around for 2 months with broken visors and when my appointment finally came I was given a new advisor who was FANTASTIC! He was very nice and understanding, but said that they didn't have the visors. Thankfully he double checked and he had my visors no hand. While my advisor was great, the time it took to install 2 visors was not. It took over an hour. I knew why it took so long becasue there were other cars in front of mine that had more pressing repairs, but my "repair" would take under 2 minutes. I didn't mind the wait, but I felt it should have been shorter. At least they washed my car and did the multi-point inspection, which i know adds time, but they said that I needed a new air filter and cabin filter even though I replaced them within the last 2 months. Long reveiw but I would recommend Hyundai Plano. Just be aware the person helping you could quit at anytime and leave you high and dry.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 11/01/2021 02:29 PM

I would like to talk to you on your previous service visit.  I left a voicemail, please call me back. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
JG
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Joseph G.
Wylie, TX
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service!
Very friendly service. My car nice and clean ed when I got it back. Wait time was not bad. I give a 5 STAR ?
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 10/13/2021 12:01 PM

Thank you for your feedback! 

Employees worked with
DA
DENNIS T ADKINS
SS
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Suradet S.
Plano, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Diagnostics
I liked the way the service advisors worked together for a better experience for your customers. I would hope that the technicians work together like the advisors for a better customer experience. I did not get that impression on my first visit.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 07:43 AM

Thank you very much for taking the time to share your experience and having the patience and understanding. We truly appreciate your family's business and will continue to strive to put our customers experience above anything else. Thank you again and let me know if theres anything we can ever do for you. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2006 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customer Verified Customer
8
Category: Service
Excellent Service
We have received excellent service on our Sonata from Huffines for 8 years.
Employees worked with
DA
DENNIS T ADKINS
KD
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Karla D.
Garland, TX
2021 Hyundai Venue
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/14/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
please read comments
You guys try and it is appreciated but at one point I had to bring to funky mesquite because your online scheduling system was not working and when I called noone answered.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/18/2022 08:27 AM

Thank you for your feedback, I am sorry the visit did'nt go well. I would like to talk to you on resolving the issue. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
DA
DENNIS T ADKINS
FA
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Frances A.
TX
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Just ok Not entirely
Told the staff member about the car bucking at stop and go. They found no problem but the problem persists.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 10:19 AM

I am extremely sorry to hear about an issue we failed to address when you were here for routine maintenance. I just left you a voice mail and I hope we can get together soon. I am sure we can get everything resolved for you. Please call me when you have some time. Thank you. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Frisco, TX
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
Be careful at The "Christian" Huffines Dealership repair shop
Every time we go to the Huffines Dealership for repairs, every time, They always come up with something to get an extra hundred or so from us. The brake light that was working, magically stopped working. They give excuses about the extended warranty THAT THEY SOLD US! Ray Huffines and his family are supposedly these great Christian people. Maybe they should pass their values down to their service employees. It seems they try to scam us every time we are there. Went in for an oil change only and we end up leaving spending extra 200 on a break light that was working when we got there. Find another place to get your car fixed. Find a dealership that actually practices what they preach.
Employees worked with
DA
DENNIS T ADKINS
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