Thank you for the 5 star review! If there is anything else I can do for you please let me know.
Thank you for the positive review,we are always here for you if there are any other concerns !
BOB RECKIt's always a pleasure providing great service for you. We'll see you when it's time for your next service. Thanks for the review!
Jay BrownThanks very much for your business !
BOB RECKThank you for the positive review. I am sorry to hear that your airbag light is coming on. Please give our service dept a call so we can schedule you an appointment to have it check out.
Thank you for the survey on your recent service. We do apologize for any inconvenience that may have happen when scheduling the vehicle in, we will be in touch very shortly to resolve this matter.
Thank you!
Mr. Hite,
Thank you so much for returning my call today. I am so happy we were able to discuss your concern and come to a happy resolution for you. Your 100% satisfaction is always our #1 goal.
You now have my cell phone number. Please reach out to me personally if you have any further concerns.
Thank you again,
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group
Thank you for the completion of the survey and hope to make your future services with us a five star service.
Thank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership.
Brad DeanThank you for the survey on your recent service. We will be in touch shortly to resolve this matter. thank you again for the continued business done with our dealership.
Brad DeanThank you for the survey on your recent service with our dealership. We hope to see you soon for your next routine maintenance.
Brad DeanThank you for the feedback. I would like to mention the 2 previous times that you came in, only the fuses were needed. We don't charge diagnosis for fuse testing and replacement. But since this time we actually had to pin point and test the electrical system, there is a charge for diagnosis. We did advise you up front of the diagnosis charge both during the phone call to set the appointment up and and during checking in your vehicle. We apologize for any misunderstanding, and if you would like to have your vehicle repaired per our diagnosis please let us know.
Chris JohnsonThank you for your thoughts regarding your last service here. Any service recomendation that is not ethically needed destroys credibility, which is an unacceptable practice in our service department. I would like the opportunity to meet with you and inspect the vehicle together to better understand our service recommendations and hopefully regain your trust. I will be in touch soon.
Jay BrownThank you for your time filling out survey ! your business is greatly appreciated ! per our phone conversation the part is here for you and iam happy to work around your schedule to get repair done at your convience !
BOB RECKTHANK`S FOR TALKING WITH ME. WE VALUE YOUR TIME AND BUSINESS
I am very disappointed in the experience that you received at our dealership. I would like to talk with you some more on your experience. Customer experience is my number one goal and with that it appears we have failed you. Could you give me a call when you get a chance.
thank you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line (636)244-5147
Thank you for the great conversation over the phone! We hope to see you soon for your next service!
Tyler Rodriguez