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DONNIE HARRIS

GENERAL SALES MANAGER
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(64 reviews)
85

NA
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Nicolas A.
Rialto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
10
Category: Sales
Amazing experience
Super easy experience. Everyone there was so helpful. Highly recommend this location
BIANCA S. from Fontana Hyundai responded on 10/27/2021 02:03 PM

THANK YOU NICOLAS FOR TAKING YOUR TIME TO FILL OUT OUR SURVEY.IF YOU HAVE ANY QUESTION'S OR CONCERNS FEEL FREE TO GIVE US A CALL WE ARE ALWAYS HERE TO HELP  YOU .


BIANCA SAENZ 
CUSTOMER RELATIONS MANAGER 
(909)371-1850
bsaenz@fontanahyundai.com


SH
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Steven H.
Highland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customer Verified Customer
10
Category: Sales
very great!
Carlos did an amazing job helping me. I really recommend him, he was very informative and made us feel very comfortable!
BIANCA S. from Fontana Hyundai responded on 10/27/2021 02:00 PM

THANK YOU SO MUCH FOR THE GREAT REVIEW YOUR FEEDBACK IS VERY VALUABLE TO OUR DEALERSHIPS. IF YOU EVER HAS ANY QUESTION'S OR CONCERNS ALWAYS HERE TO HELP YOU .


BIANCA SAENZ
CUSTOMER RELATIONS MANAGER
(909)371-1850
bsaenz@fontanahyundai.com


Verified Customer
Claremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2021
verified customer Verified Customer
10
Category: Sales
Verified Customer
Our salesman, Javier was outstanding.
BIANCA S. from Fontana Hyundai responded on 10/18/2021 09:15 AM

Good Morning I'm for the issue you had but thank you for your positive feedback Treating our customer's to excellent service is always our priority. You have any question's or concerns we our always here .


Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850


Verified Customer
Rialto, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2021
verified customer Verified Customer
10
Category: Sales
Quick and Easy
stopped in to look around. I had been to a few other dealers that day with no luck. But I decided to try Hyundai. I'm so happy I did, I left that night with a new car.
BIANCA S. from Fontana Hyundai responded on 10/18/2021 08:44 AM

Good morning we understand your time is valuable ,we appreciate your feedback . Congratulations on your new Vehicle If you have any questions or concerns please feel free to you me a call. 
                                                                                                   

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850 


JO
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John O.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2021
verified customer Verified Customer
10
Category: Sales
Definitely reccomend ask for Mellissa or Joe vega.
This was overall the best and easiest experience we had here. Definitiely recomend family and friends. Especially Mellissa. She made this whole buying experience a breeze. We felt very comfortable and did not feel like we wer being pushed to buy at all. We came for a 2021 and left with a brand new 2022 hyundai Santa fe. Definitely a 10 out of 10 buying experience!
VANESSA R., CRM from Fontana Hyundai responded on 10/11/2021 11:03 AM

Thank you John for your positive return! I am so happy that Melissa was able to assist you. If you ever have any questions please dont ever hesitate to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

Verified Customer
Alta Loma, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
8
Category: Sales
Great Experience!!!
So I had a really hard time at another dealership but these guys were truly patient and awesome. They were quick to provide solutions each step of the way and even though it was really late, they still came through for my husband and me.

Verified Customer
Alta Loma, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
verified customer Verified Customer
8
Category: Sales
Great Experience!!!
So I had a really hard time at another dealership but these guys were truly patient and awesome. They were quick to provide solutions each step of the way and even though it was really late, they still came through for my husband and me.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
8
Category: Sales
Great Experience!
So I had a really hard time at another dealership but these guys were truly patient and awesome. They were quick to provide solutions each step of the way and even though it was really late, they still came through for my husband and me.
VANESSA R., CRM from Fontana Hyundai responded on 10/07/2021 02:21 PM

Thank you Alba for your survey return. I apologize on behalf of our dealership for the miscommunication of the delivery process. If you have any questions or concerns please do't ever hesitate to give us a call or feel free to reach to me directly. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

SH
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Stephanie H.
North Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customer Verified Customer
10
Category: Sales
...
Staff was very attentive, I had the pleasure of working with Melissa she definitely knew what she was talking about , she was so friendly the entire time of my visit , made me feel great about my purchase
VANESSA R., CRM from Fontana Hyundai responded on 10/05/2021 10:38 AM

Thank you Stephanie for your positive feedback. We hope you are enjoying your new car purchase! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

MB
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Mickey B.
CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2021
verified customer Verified Customer
10
Category: Sales
Amazing!
Amayrani and JC did A great job at getting me the perfect vehicle.
VANESSA R., CRM from Fontana Hyundai responded on 10/05/2021 10:37 AM

Thank you Mickey for your 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

Verified Customer
San Bernardino, CA
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2021
verified customer Verified Customer
8
Category: Sales
Great Value
Purchased a 2022 Elantra limited hybrid. Great vehicle, good warranty. Hyundai is doing the right thing.
VANESSA R., CRM from Fontana Hyundai responded on 10/05/2021 10:36 AM

Thank you for your 5 star review! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

RL
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Ryan L.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customer Verified Customer
9
Category: Sales
Good
The dealer is good. They have a large inventory to choose from. All the people in sales were very nice.
VANESSA R., CRM from Fontana Hyundai responded on 10/01/2021 09:29 AM

Thank you Ryan for your feedback! Congratulations on your new car purchase! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

Verified Customer
San Bernardino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
verified customer Verified Customer
10
Category: Sales
Excellent Sales Person
The sales person went above and beyond to facilitate the purchase. They were extremely kind and helpful.
VANESSA R., CRM from Fontana Hyundai responded on 09/30/2021 01:02 PM

Thank you Nathan for your 5 star! we appreciate your business. Congratulations on your new car purchase. If you have any questions please feel free to reach out to us.  

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

Verified Customer
Fontana, CA
2022 Hyundai Sonata Hev
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2021
verified customer Verified Customer
8
Category: Sales
Great Service from Milez!
Overall great experience with sales rep. However the experience with the finance manager was a headache. Felt like he was not listening to the information I was providing.
VANESSA R., CRM from Fontana Hyundai responded on 09/29/2021 02:25 PM

Congratulations on your new car purchase. I truly apologize for your experience you had with finance I will definitely have a conversation and see how we can fix this issue. If there is anything that you might need please feel free to contact me.  

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

Verified Customer
San Bernardino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customer Verified Customer
10
Category: Sales
Great service
I received good service. Benjamin the salesman was very knowledgeable and nice. He helped us choose the perfect car for us.
VANESSA R., CRM from Fontana Hyundai responded on 09/28/2021 03:46 PM

I am so happy Kelly that we were able to assist you in purchasing your new vehicle. Congratulations! If you have any questions or concerns please feel free to contact us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

SR
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Soya R.
Fontana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
verified customer Verified Customer
10
Category: Sales
Good Experience
I’m really glad to have a new experience with Hyundai. Great cars, good prices and people who work at this dealer are very professional, friendly and very respectful.
I’m very happy with the deal I made with them. Definitely I recommend Hyundai cars and dealers!
VANESSA R., CRM from Fontana Hyundai responded on 09/27/2021 01:54 PM

Thank you Soya for your 5 star! Congratulations on your new car purchase if you have any questions please feel free to contact us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

PR
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Pamela R.
Rialto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2021
verified customer Verified Customer
10
Category: Sales
Best dealership experience I have ever had
I went in to look at the Kona and was impressed with the amount of knowledge and detailed information I was given in such a short manner as well as the other recommendations that would fit my needs and over exceeded my expectations, the customer service is like no other I truly felt so comfortable and satisfied with my purchase and never felt rushed or pressured at any point which is extremely important with any potential sale. I originally just went in to look but with the amount of care , education and effort that was made I happily walked out with my brand new 2022 Hyundai I can easily say I made the best choice after looking for several months and having horrible experiences at other brand dealerships. Huge thank you too Dylan and Miles and the rest of the team who made this experience so great!
VANESSA R., CRM from Fontana Hyundai responded on 09/27/2021 01:50 PM

Thank you so much Pamela for your positive feedback! As a new store our goal here is 100% customer satisfaction. I am glad that Miles and Dylan were able to assist you. Congratulations on your new car purchase. If you have any questions or concerns please don't ever hesitate to reach out to us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

DR
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Daniel R.
Rialto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customer Verified Customer
10
Category: Sales
Easy and smooth
Trevor provided and very smooth and easy transaction. Made my first car buying experience a great one.
VANESSA R., CRM from Fontana Hyundai responded on 09/24/2021 01:25 PM

Thank you Daniel for your 5 star review! Congratulations on your new vehicle. If you have any questions please feel free to contact us. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

LR
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Leila R.
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
verified customer Verified Customer
10
Category: Sales
informal, attentive, friendly and excellent service
excellent service, friendly people, attentive
VANESSA R., CRM from Fontana Hyundai responded on 09/22/2021 10:55 AM

Congratulations Leila on your new car purchase! Thank you for your positive review. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

LD
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Lisa D.
Twin Peaks, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
verified customer Verified Customer
10
Category: Sales
Quick.
Easy transaction. Billy knew what I was looking for and contacted me when the vehicle arrived at the dealership.
VANESSA R., CRM from Fontana Hyundai responded on 09/20/2021 01:40 PM

Thank you so much Lisa for your positive feedback! We appreciate your time and your business. 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM

PL
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Paloma L.
Rialto, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2021
verified customer Verified Customer
10
Category: Sales
Fast and excellent service
Thank you, Keanu for your patience. Thank you Hyundai.
VANESSA R., CRM from Fontana Hyundai responded on 09/20/2021 01:41 PM

Congratulations on your new vehicle! Thank you for your positive feedback! 

VANESSA RAMIREZ CUSTOMER RELATIONS MANAGER 909-371-1850 VRAMIREZ@FONTANAMAZDA.COM
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