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SureCritic / Hyundai Dealer / Taylor Hyundai / DANIELLE B SLICK
DS

DANIELLE B SLICK

Taylor Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(43 reviews)
71

Reviews of DANIELLE B SLICK

Verified Customer
Augusta, GA
2012 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
9
Category: Service
Taylor Hyundai Augusta Georgia
After speaking with Mr. Bob, who is the supervisor over the service department my issue was resolved. He refunded me the diagnostics for bringing my car back in. Also, he was patient and worked into the issue himself to resolve it and that he did. He also kept his word by saying he would get back to me as soon as possible and I was back on the road within a few hours upon their opening.
Employees worked with
DS
DANIELLE B SLICK
RM
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Richard M.
Allentown, PA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customer Verified Customer
9
Category: Service
Satisfied costumer, courteous Service rep
I’m generally content with the service I received. Even though scheduling the first of two appointments and service completion took longer than I would’ve liked, the Service Rep, Danielle, was honest, considerate, and informative regarding the unusual circumstance that caused the delays and discrepancies. In the end, the services rendered were what I needed.
Employees worked with
DS
DANIELLE B SLICK
Verified Customer
Augusta, GA
2012 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
9
Category: Service
Taylor Hyundai Augusta Georgia
After speaking with Mr. Bob, who is the supervisor over the service department my issue was resolved. He refunded me the diagnostics for bringing my car back in. Also, he was patient and worked into the issue himself to resolve it and that he did. He also kept his word by saying he would get back to me as soon as possible and I was back on the road within a few hours upon their opening.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2022
Service Type: Maintenance
0
Category: Service
Taylor Hyundai in Augusta Georgia
Would not recommend! Very unprofessional! They Will cause a problem with your car so be careful. Ensure that they fix the problem because they will try to say it’s something else wrong when it’s not just for the compensation. They will also try to cover up their lies.
ROBERT S., Service Manager from Taylor Hyundai responded on 01/13/2022 08:13 AM

Soryy for the issues but i believe that we have worked out everything to your satisfaction

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
RM
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Richard M.
Allentown, PA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customer Verified Customer
9
Category: Service
Satisfied costumer, courteous Service rep
I’m generally content with the service I received. Even though scheduling the first of two appointments and service completion took longer than I would’ve liked, the Service Rep, Danielle, was honest, considerate, and informative regarding the unusual circumstance that caused the delays and discrepancies. In the end, the services rendered were what I needed.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2022
Service Type: Repair
7
Category: Service
Good service, Needs work on informing
I received the service that I needed over the course of 3 months since scheduling the first appointment out of two. The service rep was friendly but I would’ve appreciated more detailed explanation of the repairs. I’m displeased by the wait between appointments took, but I was informed that the staffing is thin.
ROBERT S., Service Manager from Taylor Hyundai responded on 01/07/2022 02:40 PM

Thank you very much for your feedback

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
BZ
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Beverly Z.
Aiken, SC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Car has to be returned to have the work completed
Service was a not completed at expected
ROBERT S., Service Manager from Taylor Hyundai responded on 01/07/2022 04:23 AM

Thank you very much for the comments and the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
SM
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Sarah M.
Augusta, GA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Regular maintenance
My experience was amazing- I was in and out with no issues. The young lady that checked me in was awesome gave great customer service
ROBERT S., Service Manager from Taylor Hyundai responded on 12/20/2021 08:46 AM

Thank you very much for the wonderful review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
Verified Customer
Aiken, SC
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great Service
I had the 2020 Palisade wind noise taken care of. It's much quieter now. Thanks
ROBERT S., Service Manager from Taylor Hyundai responded on 11/24/2021 04:12 AM

Thank you for the great review and comments

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
CS
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Claire S.
Augusta, GA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customer Verified Customer
10
Category: Service
Schedule problem
Kudos to Danielle and Dana for their friendly professional service. They are very attuned to customer service and went above and beyond to provide satisfaction.
Once again, Hyundai service dept rocks!
Employees worked with
DS
DANIELLE B SLICK
CS
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Claire S.
Augusta, GA
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customer Verified Customer
10
Category: Service
Schedule problem
Kudos to Danielle and Dana for their friendly professional service. They are very attuned to customer service and went above and beyond to provide satisfaction.
Once again, Hyundai service dept rocks!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/14/2021
Service Type: Maintenance
6
Category: Service
Help wanted
Because my phone calls went unanswered, I was forced to drive to the dealerShip to make my maintenance appointment in person. There were only two employees checking cars in and doing a terrific job considering the volume. When I (rather irately) explained that my phone calls weren’t answered
, they both appeared confused and stymied. Dana Park and Danielle Slick very professionally handled my complaint and made the necessary appointment. They were apologetic and did not put blame on others.
The service bays were very busy so I know they had been swamped and doing their best.
As usual, the actual service was great and done in a timely manner.
The phone call failures sheds a bad light on what is a stellar service dept.
my suggestions are:
1. Improve phone communication with emphasis on timely return calls.
2. Get some desk help for Ms. Slick and Ms. Park. They can’t be expected to provide first rate service if they don’t have support from management. As a customer, I can see the problem; why does management seem unaware or unable to help.
I would appreciate feedback on this review.
ROBERT S., Service Manager from Taylor Hyundai responded on 11/16/2021 04:25 AM

Thank you very much for your input and for review it with Danielle

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
Verified Customer
Grovetown, GA
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customer Verified Customer
10
Category: Service
Service 60,000
Service was great . Problem was quickly resolved . Thank you Danielle
Employees worked with
DS
DANIELLE B SLICK
Verified Customer
Grovetown, GA
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
verified customer Verified Customer
10
Category: Service
Service 60,000
Service was great . Problem was quickly resolved . Thank you Danielle
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2021
Service Type: Repair
7
Category: Service
60,000 mile service
Service was done but not impressed with car return standard
ROBERT S., Service Manager from Taylor Hyundai responded on 11/12/2021 07:41 AM

Thank you for your comments and review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
RH
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Ricardo H.
Aiken, SC
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional service every visit!
Exceptional service, every single visit! Thank you so much Danielle!
ROBERT S., Service Manager from Taylor Hyundai responded on 11/11/2021 06:13 AM

Thank you very much for the kind words and the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
RB
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Robert B.
Evans, GA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
10
Category: Service
Service Review
Great staff with prompt follow-up
Employees worked with
DS
DANIELLE B SLICK
RB
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Robert B.
Evans, GA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
verified customer Verified Customer
10
Category: Service
Service Review
Great staff with prompt follow-up
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/02/2021
Service Type: Repair
8
Category: Service
Service Review
Very satisfied Hyundai customer except for the recall repair was not done properly.
ROBERT S., Service Manager from Taylor Hyundai responded on 11/02/2021 08:10 AM

We appreciate you discussing your concerns with Danielle this morning

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
MH
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Michael H.
North Augusta, SC
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customer Verified Customer
10
Category: Service
Headlight replacement
The service appointment was perfect & speedy
Employees worked with
DS
DANIELLE B SLICK
MH
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Michael H.
North Augusta, SC
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
verified customer Verified Customer
10
Category: Service
Headlight replacement
The service appointment was perfect & speedy
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2021
Service Type: Maintenance
4
Category: Service
Trouble getting service in a timely manner
Already stated reasons
ROBERT S., Service Manager from Taylor Hyundai responded on 10/28/2021 04:34 AM

Thank you for taking the time to go over your review with Danielle

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
CR
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Clarence R.
Hephzibah, GA
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
Everyone was very nice and great service
ROBERT S., Service Manager from Taylor Hyundai responded on 10/14/2021 05:20 AM

Thank you very much for the constructive comments and the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
Verified Customer
North Augusta, SC
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great experience!
Although scheduling an appointment wasn’t as easy as I would have liked, I have no complaint about the service performed.
ROBERT S., Service Manager from Taylor Hyundai responded on 10/13/2021 05:37 AM

Thank you very much for the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
HW
gravatar
Heather W.
Augusta, GA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Satisfied Customer
From start to finish, I was very pleased with my car buying experience at Taylor Hyundai. Everyone was so helpful and friendly. I also just had my car serviced and that was a great experience as well. I would definitely recommend them to my family and friends.
ROBERT S., Service Manager from Taylor Hyundai responded on 10/07/2021 10:02 AM

We appreciate the kind words and the wonderful review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
Verified Customer
Augusta, GA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Danielle went above and beyond to help me. I would recommend her to anyone that’s getting service with Hyundai.
ROBERT S., Service Manager from Taylor Hyundai responded on 10/03/2021 03:17 AM

Thank you for the great comments and the chance to be of service to you

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE B SLICK
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