Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1959 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.6590936/5Overall Rating 4.6590936/5Overall Rating 4.6590936/5Overall Rating 4.6590936/5rating 4.6590936
Original
Overall Rating 1.95238/5rating 1.95238rating 1.95238rating 1.95238rating 1.95238
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CS
Claire S.
Augusta, GA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Tricky problem solves
My air conditioner was not working. I took it to the dealer and it just started back working again.?? I was ready to drive over 4000 miles on vacation and I needed a working air conditioner. Sheri from Service Dept set about trying to order me a new unit because the diagnostic test said it was dead. BUT, the unit would not arrive in time for me to leave. We took a chance and drove to car across country and the AC unit miraculously worked the entire time. It crashed the day after we returned. When I described the wonky on/off pattern to the mechanic (Mr. Ruck?), he instantly diagnosed the problem as the censor and it was fixed that day. Plus did the regular maintenance (oil/filters/etc that I needed after that long trip.) Mr. Owens, service director, was very concerned that I was unhappy the visit before my trip and did everything to make it right. Sheri Arnold Venters did an excellent job following up on the problem and trying to get it solved to my satisfaction. Wonderful customer service and friendly attitude (even when I was a grouch!)
BOBBY O., Service Director from Taylor Hyundai responded on 07/17/2018

Thank you for the comments. We are happy that a/c worked while on your trip and we appreciate your patience in solving your concern. We appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

SR
Surendra R.
Augusta, GA
2010 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Hospitality by the Customer desk
Great
BOBBY O., Service Director from Taylor Hyundai responded on 07/17/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

MB
Michael B.
Hephzibah, GA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great Service Center
Excellent staff and very knowledgeable.
BOBBY O., Service Director from Taylor Hyundai responded on 07/17/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

CS
Calvin S.
Aiken, SC
2010 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Pleasant
Great job
BOBBY O., Service Director from Taylor Hyundai responded on 07/17/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

BJ
Bobby J.
Crawfordville, GA
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
WE HAVE HYUNDAI DEALERSHIPS AT ATHENS AND MILLEDGEVILLE GA,WHICH IS LOTS CLOSER FOR ME TO DRIVE.
TAYLOR HYUNDAI IS WHERE I PURCHASED MY CAR AND HAVE BEENN HAPPY WITH THE DEAL I RECEIVED, HOWEVER THERE ARE DEALERSHIPS NEARER TO ME SINCE PURCHASING MY HYUNDAI FROM YOU. THIS MEANS LESS TRAVEL TIME, SO WILL SEE WHEN NEXT SCHEDULED MAINTENANCE COMES UP.
BOBBY O., Service Director from Taylor Hyundai responded on 07/16/2018

Thank you, we appreciate your business. We understand the travel time to have your vehicle services. 
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

LF
Lawrence F.
Augusta, GA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
speedy service
My car was serviced correctly and cleaned in record time. I am impressed.
BOBBY O., Service Director from Taylor Hyundai responded on 07/13/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

Verified Customer
Augusta, GA
2011 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018 Category: Service
great customer service
Service tech helpful from start to finish. Car repair was completed and car cleaned in a timely manner
BOBBY O., Service Director from Taylor Hyundai responded on 07/13/2018

Thank you.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

Verified Customer
North Augusta, SC
2012 Hyundai Genesis
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2018 Category: Service
Ok visit
I did not get my usual service person and the fella checkng me out wouldn’t just ask the one who usually works with me how to look up my account. He called corporate instead of just asking the lady as I suggeted. It was frustrating to stand there waiting when he could’ve just asked his colleague.
BOBBY O., Service Director from Taylor Hyundai responded on 07/13/2018

Thank you for the comments, we apologize for any concerns during your recent visit. He is a new employee and is still learning our procedures. We appreciate your visit.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

MW
Martin W.
Black, AL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Mark
Excellent service
BOBBY O., Service Director from Taylor Hyundai responded on 07/12/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

Verified Customer
Evans, GA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Fast service
Fast and quick service, thanks !
BOBBY O., Service Director from Taylor Hyundai responded on 07/12/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

SR
Shirley R.
Thomson, GA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
On Time
Very pleasent
BOBBY O., Service Director from Taylor Hyundai responded on 07/11/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

SC
Sandra C.
North Augusta, SC
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great customer service
It was an awesome experience!!! I was in and out under 45 minutes. Thanks for your help and great service!!!!
Will be back to look at a Kona!!!!!
BOBBY O., Service Director from Taylor Hyundai responded on 07/11/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

IT
Isaiah T.
Louisville, GA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great experience
Excellent, friendly service in a timely manner
BOBBY O., Service Director from Taylor Hyundai responded on 07/10/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

Verified Customer
Belvedere, SC
2015 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Good Sevice here
Everyone was very professional. Great service here
BOBBY O., Service Director from Taylor Hyundai responded on 07/10/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

RH
Richard H.
Grovetown, GA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
The people
Everyone was so nice and pleasant.
BOBBY O., Service Director from Taylor Hyundai responded on 07/10/2018

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

Verified Customer
Evans, GA
2015 Hyundai Genesis
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2018 Category: Service
Good repair
Good diagnosis and repair. Took much longer than promised
BOBBY O., Service Director from Taylor Hyundai responded on 07/10/2018

Thank you for the comments, we apologize for any concerns during your recent visit. We appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net

JB
Janet B.
Augusta, GA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Awesome
Always professional, friendly and employees go above and beyond
TODD T., GM from Taylor Hyundai responded on 07/07/2018

Thank you for your review, we appreciate your business !!

Sincerely,  Todd Torchia, GM


AM
Antoinette M.
Augusta, GA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Don't take long for them to service you when you make a appointment.
Thanks for you for your service.
TODD T., GM from Taylor Hyundai responded on 07/07/2018

Thank you for your business and positive review !

Sincerly,  Todd Torchia, GM


RB
Rebecca B.
Appling, GA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
The employees
The employees
TODD T., GM from Taylor Hyundai responded on 07/07/2018

Thank your for your business !

Sincerely, Todd Torchia, GM


SW
Susan W.
Appling, GA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Service
Staff is very professional.
TODD T., GM from Taylor Hyundai responded on 07/07/2018

Thank you for your review, we appreciate your business !

Sincerely, Todd Torchia, GM