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DONNIE VO

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(438 reviews)
76

Reviews of DONNIE VO

DE
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Dipinto E.
La Mirada, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Early drop off clean when picking up car hard to find too many cars lined up in front of other cars that are in spaces to easy for customers to have an accident with there car
Also a lot of confusion in writers area because of sittings in front of desk other wise techs was able to get my car checked out and oil change in a timely manner
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/08/2018 03:25 PM

Hi Dipinto,
Thank you for 5 star survey Your value comment to improve our service deaperment.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Covina, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center
Each person is courteous and helpful. Service takes a little more time than expected.

Javier was good at being interactive with customers.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/05/2018 04:07 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
MG
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Max G.
Pomona, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
I was very satisfied with my vehicle service and customer service I will definitely come back.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/03/2018 11:04 AM

Hi Max,
Thank you for 5 star review and being loya customer with us.
Happy New Year!

Employees worked with
DV
DONNIE VO
Verified Customer
Brea, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful & They Have Popcorn!
Cubicles & free popcorn in the waiting area is a nice touch. I can just bring my work, settle in at a cubicle, snack on the popcorn, and wait for my car. The service folks have always given a reliable timeline for service on my car. They do a good job and are courteous in the bargain.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 08:29 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
DV
DONNIE VO
Verified Customer
Chino, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Puente Hills Service - 2012 Service
I have used Puente Hills Hyundai to service my 2012 Sonata since it was purchased new. I always find that the the service provided is professional and timely and appreciate that I am not being 'sold-to' when it comes to having my car properly maintained.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 11:47 AM

Hi,
Thank you for being our loyal customer also 5 star survey.
Happy New Year!

Employees worked with
DV
DONNIE VO
Verified Customer
Buena Park, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Very good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 09:01 AM

Hi,
Thank you for the 5-star review and being loyal customer with us.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employees worked with
DV
DONNIE VO
KJ
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Kyung J.
Fullerton, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Very good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/25/2017 09:42 AM

Hi Kyung,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
CF
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Carmon F.
La Crescenta, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
I like the free snack. Excellent service. I drive 27 miles to this place.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/23/2017 09:48 AM

Hi Carmon,
Thank you for 5 star survey and appeciate to visit our dealership despite 27 miles away.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
PK
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Paul K.
Diamond Bar, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Personnel
Our car was serviced and also recalled because of the seat belts. All went well. the wait was 2 hours.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/23/2017 09:49 AM

Hi Paul,
Thank you for 5 star survey and glad to hear that you received good service from us.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
DW
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Donna W.
Arcadia, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Javier
Excellent!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/22/2017 07:52 AM

Hi Donna,
Thank you for 5 star survey with kind words to Javer.
Happy Holiday!!!

Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
PP
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Pornchai P.
Rowland Heights, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/19/2017 11:17 AM

Hi Pornchai,
Thank you for 5 star survey with nice comment to our shop.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
DV
DONNIE VO
PA
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Peter A.
San Gabriel, CA
2016 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
I’ve though I had a good experience at this Dealership with my Daughters car and came back all the way from Rancho Cucamonga. Next time I feel like I should go to a dealer closer to me. Now that I look back at both services they were both recalls and we ended paying labor costs.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/05/2019 08:39 AM

 

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.
If I may say something though.... We did not charge any labor for your recall.  Rodent damage is not covered under warranty and there is not much we can do. 

Regardless, if you feel the experience at our department was unpleasant, it is our fault.
Please call me if I can help you in the future. My direct line is 626-581-5353.
Thank you again for filling out the survey and agreeing to re score.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
verified customerVerified Customer
Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.
Not Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Hacienda Heights, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2019
verified customerVerified Customer
Category: Service
Service dept.
Your questions were regarding the dealership NOT just the Service dept.
I am happy with my service advisor, Tino
Lozano. THE SERVICE DEPT IS VERY
RESPONSIVE.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2019
Service Type: Maintenance
Category: Service
The service people are very helpful.
When I bought the car I was supposed to have bluelink. Free for 1 year ,but it was never connected to it. I went back and they did give me 5 months. I found that the salesman was very nice, but the closers were inpatient and very pushy. And I didnt expect to have problems so soon!
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/02/2019 08:22 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for agreeing to re score.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019 01:40 PM

Thank you for feeling out the survey, again.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
CM
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Christy M.
Walnut, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
Courteous service and competitive prices.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/22/2019 03:55 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
DV
DONNIE VO
Verified Customer
La Puente, CA
2018 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait
Waiting area was nice and plenty of space but 2 hours for an oil change on a weekday morning seems ridiculous
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/03/2019 01:20 PM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

For a long wait, everyday is kind of unpredictable.  When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part.  We are trying to find better way to shorten the waiting time though.

   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.





Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Temple City, CA
2015 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Suspicious
Be careful with their recommendations especially if you have had your vehicle services or repairs done at a olace other than dealership. I had services dine but when they inspected my vehicle during oil change they were trying to get me to do the same services. I had to explain tothem i didn't know what they were looking at because i had my services done a few months ago at Pep boys.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/22/2019 02:52 PM

  Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

As for the recommendations, we tested the battery and it failed the load test.  We pulled out your filter and it was dirty.  We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys.  Not us.....

For a long wait, Saturday is kind of unpredictable.  When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time.  We are trying to find better way to shorten the waiting time on weekend.
   
    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
LA
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Lilian A.
La Puente, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They are very good at what they do.
Always attentive and ready to help.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/08/2019 08:06 AM

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
DV
DONNIE VO
KN
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Kendall N.
Whittier, CA
2016 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change for Rip Van Winkle
I was willing and ready to pay for services but offered a "free" oil change for bringing my vehicle in for the 1st time to Puente Hills Hyundai. Once my car was checked in, the tech found a grocery list of items that needed service (only 55,000 miles) that were way overpriced. Then it took 3 hours to get my oil changed. A little excessive I'd say.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/10/2019 08:38 AM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
Verified Customer
Pomona, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2018
verified customerVerified Customer
Category: Service
Good customer service by Tino
Service advisor did everything possible to ensure my repairs were completed. He stayed in touch with any updates and progress. Definitely recommend you ask for him when visitng this service dept.
Not Recommended
Employees worked with
TL
TINO LOZANO
DV
DONNIE VO
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