ERIC COPPOLA

Mustrafa
we apolize for the poor communications, we are having difficulties receiveing parts, however that is no excuse not keeping you updated, we will discuss our store police of keeping our customers updates and informed of their vehicles; please bring your vehicle in, we like to take care of your oil change and tire rotation, to insure we keep you as a loyal custoomer, our business is very important to us.

Thank you for your recent review and I would love to speak with you regarding your experience.  We will be reaching out again today to resolve your concerns.  I look forward to speaking with you.  

Best regards, 
Chris Lange

Good evening and thank you for taking the time to provide your feedback.  I appreciate the conversation that we had earlier today and I will be following up with you in the next few days to discuss the next steps. 

I look forward to speaking with you soon. 

I am sorry for this experience and I would like to apologize and address your concerns.  I am sorry!  If you would like to contact me to address your concerns, please call me directly at 248-979-9053.  I look forward to speaking with you. 

Awad, we are very sorry for our lack of communications, we will work with our team to once again ensure the importance of communications skills, there is no excuse not providing updates in a timely manner. We are fortunate you have choosen us as your dealership for your vehicle needs and we will never thake that for grant; please continue to bring your vehicle to us and we will promise to improve our communicatiosn with all your future needs.
Thank youj for your comments and we will make sure we your next experiece will be superb.

Thank you for taking time to speak with us today regarding your recent service experience. I am happy that we were able to resolve your concerns accordingly.  Please check your email based on our discussions to ensure your satisfaction.  

Best regards, 

Good morning and thank you for taking the time to complete the service review.  I hope to learn more about your experience from speaking with you today to discuss and address your concerns.  I look forward to speaking with soon.  

Best regards, 

Good morning Matthew, 

Thank you for taking the time to complete the review, and I do apologize for the miscommunication with our advisor team.  We will honor our commitments of the two free oil changes and the interior and exterior detailing service.  Please let me know when would be best to address these concerns with you.  My cell is 248-670-7259.  Thank you. 

Thank you for your review, I have reached out to our team and provide how we need to improve as a team your perspective will along us to become a better team; we hope we can have the privileged to continue to service your vehicle and show how we have taken your comments to better our overall service, to valuable customers like yourself, thank you very much 

I am sorry to hear about your service experience and I just wanted to apologize in person.  I would like to speak with you and address your concerns directly, please call me at 248-979-9053.  I look forward to speaking with you. 

Good evening and thank you for taking the time to provide us your feedback, we would always like to obtain more information to make our service department better.  I look forward to speaking with you regarding your recent experience.  Thank you for your time and I will be connecting with you soon.  

Good evening and thank you for taking the time to provide us your feedback, we would always like to obtain more information to make our service department better.  I look forward to speaking with you regarding your recent experience.  Thank you for your time and I will be connecting with you soon.  

Thank you for taking the time to perform our service review as we greatly appreciate all your feedback.  I will be connecting with you later today to resolve any concerns that you may have and to gather some more feedback regarding your recent service visit.  I appreciate your time and and look forward to speaking with you soon. 

Best regards, 

Mr. Norwood, 
We should of never returned your vehicle back in the condition we did and we will ensure in the future to dry off the vehicle and look to exceed your expectations in the future.
Thank you for your business, please continue to bring all your vehicle needs back to us, it's our pleasure serving you.

Thank you, we will ensure you moving forward we will make sure your car is dried after each wash. We appreciate your business and want you to always feel confident your vehicle will always get our top notch attention.

Mr. Gowens thank you for taken the time to discuss your last visit, we have spoken to the tech, ensuring this issue doesn't ocurr again. 

Good morning and thank you for providing us your feedback regarding your recent service experience.  I would like to take a few minutes to speak with you to gather more information to improve our service department.  I look forward to speaking with you soon.  All the best,