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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

TS
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THOMAS S.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficiency and timely.
Work is always done timely and in a professional manner. Service department is excellant.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/06/2017 05:49 AM

Thanks for the great survey! You've been our customer for a long time and we appreciate that very much.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
Lake Saint Louis, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
Efficient service.
Recommended
Bob R. from St. Charles Hyundai responded on 08/28/2017 06:00 AM

Thank you for the great review !your business is always appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
RG
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Ryan G.
Maryland Heights, MO
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Lack of above and beyond service, but overall satisfied
Average service was performed. I brought my car in for a recall and requested a rental in which was provided and I was in and out when checking the car in. It was also completed in a timely manner. The only thing I was disappointed in is the lack of above and beyond service. Most dealerships wash and vacuum after each service and I was unpleasantly surprised not to have had mine done upon return. I then had to wait 30 minutes for it to be completed.
Not Recommended
Bob R. from St. Charles Hyundai responded on 08/22/2017 05:11 AM

Thank you for your time and review ! i have noted your account to have courtesy wash and vacumn done on each future visit.i do apologize for the oversight and greatly appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MP
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Margaret P.
Saint Charles, MO
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks
Thanks
Recommended
Bob R. from St. Charles Hyundai responded on 08/07/2017 06:11 PM

Thank you for your business we greatly appreciate it !we should not have any major maintance scheduled for now another 60,000
miles thanks .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
LP
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Leroy P.
Wentzville, MO
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Trust
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/07/2017 07:23 AM

Thank you for the positive review! We look forward to seeing you for your next service.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
LW
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Lora W.
Saint Peters, MO
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I cant thank you enough for the kind, prompt and thorough service I receive every time I come. You guys are on the ball in every aspect !
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/03/2017 12:55 PM

Thank you for the 5 star review! We are glade we were able to repair your vehicle in a reasonable amount of time. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
Verified Customer
Moscow Mills, MO
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Normally a better experience
Overall disappointed this time, normally a good experience so would still return but will request not to deal with specific person.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/03/2017 01:08 PM

We apologize for the communication issue. We are working with the manufacture for a resolution to your concern. We well be in contact soon.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
FW
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FLORENCE W.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
This place is so clean it is amazing. Keep up the good work.
This place is great.
Recommended
Bob R. from St. Charles Hyundai responded on 07/31/2017 02:01 PM

Thanks for the great review ! we are always here for your automotive needs !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
RB
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Roger B.
Dardenne Prairie, MO
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are fast, knowledgeable and courteous.
I have had my 2010 Sonata serviced by St. Charles Hyundai since I purchased it. They never fail to be fast, knowledgeable and very friendly. I would recommend them to anyone I know.
Recommended
Bob R. from St. Charles Hyundai responded on 07/28/2017 06:21 AM

Thank you for the great review ! yoiur business is greatly appreciated !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
LT
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LINDA T.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place to go
Get the work done in a timely manner
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/26/2017 06:06 AM

Thank you for the 5 star review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
LK
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Laura K.
O Fallon, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Go above what I expect
Take care of recall issues without having to ask. Never pushy when recommending service that is due or needs to be performed.
Recommended
Bob R. from St. Charles Hyundai responded on 07/25/2017 08:52 AM

Thank you for great review ! we look forward to your next service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
DK
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Donald K.
O Fallon, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The location is great and the staff is excellent
Yes
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/21/2017 07:38 AM

Thank You for the great feedback. We look forward to seeing you for your next service.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
KR
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KATHREEN R.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
Service is always great. I have always been in and out in a timely manner. Service staff is always courteous and helpful. Would take my Sonata no where else.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 07/07/2017 01:09 PM

We're happy to be your go to dealer. Thanks for the great survey!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
FE
FRANK ELLIS
SG
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Scott G.
Saint Peters, MO
2013 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Door Locks Suck
Service was fine, but too expensive. If you are going to go with wireless locking system it should last longer than three years.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/20/2017 09:58 AM

Thank you for taking the time to review your last service visit. We appreciate your business and look forward to seeing you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
CS
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Carol S.
Saint Charles, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The great service and the employees.
Never disappointed with the service I receive.
Recommended
Brad D. from St. Charles Hyundai responded on 06/12/2017 11:13 AM

we appreciate the perfect five star survey, we hope to see you soon for continued maintenance.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
AD
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ALICE D.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Took care of my needs and gave advice
Recommended
Bob R. from St. Charles Hyundai responded on 05/15/2017 05:40 AM

Thank you for the positive survey,your business is greatly appreciated..

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
DB
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Dianna B.
Saint Peters, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Nice people
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/07/2017 09:15 AM

Thank you for the positive reivew! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
PW
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Patricia W.
Maryland Heights, MO
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They are honest.
I have purchased 3 new vehicles from St. Charles Hyundai and love my cars. The people that work in their service department are honest. Their hours work for a working person and everyone is super nice.
Recommended
Bob R. from St. Charles Hyundai responded on 04/04/2017 06:18 AM

Thanks again for your continued service with us it is greatly appreciated !!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
Verified Customer
O Fallon, MO
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great place very clean very freindly
very good service
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/04/2017 05:13 AM

Thank you for the positive review! If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
BW
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BARBARA W.
2016 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My car sat well over an hour past appointment time before starting on it
Extreme details given in evaluation I just completed.
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/28/2017 05:38 AM

Thank you for taking the time to review your last service visit. We apologize for the mix up during your recent experience. We look forward to see you on your next visit so we can make your next visit a 5 star visit.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
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