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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

Verified Customer
St. Peters, MO
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very good customer service
Every service I have received has been timely and their customer service is great
Recommended
Bob R. from St. Charles Hyundai responded on 08/31/2018 04:55 AM

Thanks for your amazing review ! we are glad to provide you with great service each and every time,thanks for your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
TB
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Tammy B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer service is #1
I cannot say enough about the service department!!! The team goes above and beyond the call of duty to make you happy. I have over the years went to other places whether it be for a vehicle or to have a vehicle worked on. No place compares!!!!
Not Recommended
Bob R. from St. Charles Hyundai responded on 08/27/2018 05:19 AM

Thanks for the great survey ! we look forward to many more years of great service for you and your vehicle ! thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MA
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Michael A.
Saint Charles, MO
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/06/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Multiple issues with my car when I picked it up from routine service.
Left car all day for simple maintenance. No service lights were on when I brought. Multiple service lights on when I left. They could not figure out why. They wanted me to leave car over night or come back next day. I left to have someone else check it out that knew what they were doing. Will never bring it back here.
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 08/08/2018 07:02 AM

We apologize for the inconvenience. We will be in contact to get the issues resolved.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
JD
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John D.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Your Service
Fantastic Service. Your people are the best.
Recommended
Bob R. from St. Charles Hyundai responded on 07/17/2018 12:42 PM

Thanks for the awsome review ! we appreciate your business ! thank you !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
KN
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Kenneth N.
Saint Charles, MO
2006 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service, very friendly
Hyundai did a great job on my 2006 Accent, no hassles, repaired my anti air bag due to a recall.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 07/11/2018 04:55 AM

Thank you for the positive feedback!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
Verified Customer
Saint Charles, MO
2017 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Very friendly and the work was done faster than I expected.
Recommended
Bob R. from St. Charles Hyundai responded on 06/22/2018 01:16 PM

Thanks for the amazing survey,we value your time and business done with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
MS
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Miranda S.
Saint Peters, MO
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, friendly service!
The staff members in the service department are always accommodating and friendly. They quickly performed my requested service and made sure I was satisfied afterward. I always take my car here when I need work done or need an inspection!
Recommended
Brad D. from St. Charles Hyundai responded on 06/22/2018 05:41 AM

Thank you for the very kind five star review on your recent service with our dealership! We hope to see you soon.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
TH
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Teresa H.
Saint Peters, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Service and people are nice.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/12/2018 05:04 AM

Thank you for the positive review! Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
JM
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Joseph M.
Saint Peters, MO
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Employees
Excellent Dealership
Recommended
Bob R. from St. Charles Hyundai responded on 06/06/2018 07:17 AM

Thanks for the excellent survey! Your business with us greatly appreciated!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JS
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Jason S.
Saint Peters, MO
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always great!
We needed new tires for my Elantra GT. I asked the service department to check on some other items. Got the car back with the service as quoted, no gouging like other shops do. Plus they washed and vacuumed!
Recommended
Brad D. from St. Charles Hyundai responded on 06/06/2018 07:16 AM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
JS
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John S.
O Fallon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Went in for a oil change. When done one of the salesman who was helping me navigate the different features of the Genesis when the engine light went on. Pulled the car back into the service area where they diagnosed the problem. Had to order a part and furnished me with a car. Got a call the next morning that the part already came in and installed. Great service.
Recommended
Bob R. from St. Charles Hyundai responded on 05/24/2018 04:52 AM

Thanks for great 5 star review ! we appreciate your business with us  !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
SM
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Shawnelle M.
St. Louis, MO
2006 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
GIVE FALSE ACCUSATIONS
WILL LIKE MY CAR DONE CORRECTLY. FEEL PLAYED AND LIKE ANYTHING WAS TOLD TO ME.
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 04/06/2018 04:56 AM

Thank you for the feedback on your recent service visit. We would like for you to mention that your check engine light was on prior to us replacing your fuel tank and that we tried to diagnose the light but our computer would not communicate to your vehicle. You declined the diagnosis. Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
HK
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Henry K.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good experience
Great car, engineering, drive thru bay, waiting area. Wait times can be long tho.
Recommended
Brad D. from St. Charles Hyundai responded on 04/02/2018 11:57 AM

Thank you for the perfect five star survey on your recent visit with our dealership! Glad we can always make your time here a great experience

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
RW
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Ryan W.
Saint Louis, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
They do great and quick work. Everytime I go to this place they are always willing to get me in immediately and get my problems fixed quickly.
Recommended
Bob R. from St. Charles Hyundai responded on 03/23/2018 03:06 PM

Thanks for your business ! we greatly appreciate it !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
BB
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Brian B.
O Fallon, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Easy scheduling and quick appointment
It was easy to find a time to come and and the work was done quickly
Recommended
Brad D. from St. Charles Hyundai responded on 03/12/2018 07:22 AM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
Chesterfield, MO
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service Department
The recall work and oil change were completed while I waited within the time frame I was promised.
Recommended
Bob R. from St. Charles Hyundai responded on 03/09/2018 05:27 AM

Thank you for the positive survey ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
CC
gravatar
Cheryl C.
Ballwin, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
I called with a problem to ask questions. They fit me right in and told me it was under warranty and still got me in and fixed promptly. Took great care of me and my vehicle.
Recommended
Bob R. from St. Charles Hyundai responded on 03/07/2018 08:33 AM

Thanks for the great review! Your business is always appreciated!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
PB
gravatar
Patricia B.
Saint Charles, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Everyone makes you feel special!
Recommended
Brad D. from St. Charles Hyundai responded on 02/28/2018 08:23 AM

Thank you for the very positive five star survey! Glad we can always be your go to dealer for all your Hyundai needs.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
LM
gravatar
Lester M.
O'Fallon, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and Friendly Service
Thanks to the team at St. Charles Hyundai for my best service experiences ever!
Recommended
Brad D. from St. Charles Hyundai responded on 01/30/2018 04:48 AM

Thank you for the great five star survey on your recent service trip to our dealership. Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
HM
gravatar
Heather M.
Saint Peters, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
.
Recommended
Brad D. from St. Charles Hyundai responded on 01/15/2018 07:00 AM

Thank you for the great five star survey. We greatly appreciate all your continued business.

Hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
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