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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

MW
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Maryjane W.
Providence, RI
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
A pleasure trip to Empire Hyundai service center
Tina did a great job as concierge, although I think that I've seen her before in the showroom. Joe was sweet and took care of a recall issue without my mentioning it.
MARIO A M. from Empire Hyundai responded on 11/10/2021 04:43 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BB
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Brenda B.
Somerset, MA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
very happy wth the service
I was very pleased with the service
MARIO A M. from Empire Hyundai responded on 10/20/2021 01:52 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DE
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Diane E.
Berkley, MA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
great service
Always get great service.
MARIO A M. from Empire Hyundai responded on 10/18/2021 05:03 AM

Thank you so much for your five star review. 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PM
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Peter M.
Fall River, MA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Replace my battery
The staff was courteous and kept in contact with me on the progress of my repair needs. Except the repair being pricey, I would still return because of the courtesy I received by the staff.
MARIO A M. from Empire Hyundai responded on 09/16/2021 04:59 AM

Thank you for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DD
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David D.
Fall River, MA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil Change
What I thought was great about this Oil Change is that Empire Hyundai was notified that same day for a recall on my particular car (ironically) and they took care of it the same day.

Fantastic
Thank You
MARIO A M. from Empire Hyundai responded on 08/25/2021 06:32 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CP
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Carol P.
Tiverton, RI
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Quick and friendly service
MARIO A M. from Empire Hyundai responded on 08/12/2021 07:37 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Swansea, MA
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick service exceptional pricing
Frank in service, fixed my Hyundai Santa Fe moon roof cheaper than I expected and sprayed my undercarriage recall quickly. The service is exceptional and the sales people were professional and would return when I decide to purchase a vehicle.
MARIO A M. from Empire Hyundai responded on 08/10/2021 03:06 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MS
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Mark S.
Tiverton, RI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast, friendly, professional
The service appointment was easy to make. They were prepared and on time. The car was returned cleaned and vacuumed. All my questions were answered. Great experience.
Recommended
MARIO A M. from Empire Hyundai responded on 08/05/2021 12:29 PM

Thank you so much for your five star review. 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customer Verified Customer
Category: Service
Service
The service Dept @Empire Hyundai is excellent. All of the staff are courteous and knowledgeable!
Recommended
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
I always know dealing with Frank or Jeff I’m getting the best
Recommended
MARIO A M. from Empire Hyundai responded on 08/02/2021 12:18 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JW
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Jacquelyn W.
Attleboro, MA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car work
Best work done to my car
Recommended
MARIO A M. from Empire Hyundai responded on 07/31/2021 07:54 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JM
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James M.
Warren, RI
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My Sonata Hybrid
I feel very comfortable leaving my vehicle at Empire. The personnel are friendly and professional
Recommended
MARIO A M. from Empire Hyundai responded on 07/29/2021 03:17 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LS
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Leebaron S.
New Bedford, MA
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
I like the fact that they will never give up on you I will continue to grant your great service and give you what you need to have a safe drive
Recommended
MARIO A M. from Empire Hyundai responded on 07/26/2021 05:06 AM

Thank you so much for your five star review. 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
FC
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Fernanda C.
Fall River, MA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Superb Service
My service was exceptional, Frank always makes a service call perfect, he goes above and beyond my expectations. Actually the service and sales staff are all wonderful.
Recommended
MARIO A M. from Empire Hyundai responded on 07/20/2021 03:09 PM

Thank you so much for the five star review. 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Tiverton, RI
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Empire hyundai review
Empire hyundai always helps me with all of my autobody needs
Recommended
MARIO A M. from Empire Hyundai responded on 07/16/2021 01:02 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LV
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Louis V.
New Bedford, MA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service at Empire Hyundai
Service was done promptly and seemed good, did not expect to have aftermarket parts used and charged full Original Equipment Manufactured (OEM) prices without first being informed that OEM parts were not available or at least offered a discount.
Not Recommended
MARIO A M. from Empire Hyundai responded on 06/15/2021 07:18 AM

Thank you so much for making me aware of your service visit I will look in to it . Also thank you so much for your 
five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AS
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August S.
Fall River, MA
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great people working on the car n coming n telling the customer what needs service soon.
Recommended
MARIO A M. from Empire Hyundai responded on 05/21/2021 05:50 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
GA
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Geraldine A.
Fall River, MA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
Very helpful service personnel
Recommended
MARIO A M. from Empire Hyundai responded on 05/18/2021 02:17 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LT
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Liliana T.
New Bedford, MA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Satisfacción
Very good Services
Recommended
MARIO A M. from Empire Hyundai responded on 04/30/2021 02:41 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CR
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Cindy R.
Fall River, MA
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excelent
Excellent Service and Very Friendly.
Recommended
MARIO A M. from Empire Hyundai responded on 04/30/2021 11:43 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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