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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

Verified Customer
Patchogue, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
verified customer Verified Customer
Category: Service
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2018
Service Type: Maintenance
Category: Service
Need better service
Need better service
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/16/2018 04:55 AM

Good morning, 

  My name is Abigail I'm the client care specialist at Atlantic Hyundai service. I want to thank you for taking the time to fill out the survey. We apologize about the inconvenience and the wait time. I will be giving you a call regarding your service.

Employees worked with
JG
JOHN J GROSSO
CD
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Colleen D.
Holbrook, NY
2014 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Needs Improvement
A bit more disappointed than i've been in the past with the service due to the brake replacement issue.
Not Recommended
ASIA R. from Atlantic Hyundai responded on 06/13/2018 06:10 AM

Thank you for your honest feedback. We strive to provide five star quality service during every visit. In the future communication between all parties will be more direct to ensure there is clarity. We appreciate you continuing to bring your business to Atlantic Hyundai. 

Employees worked with
JG
JOHN J GROSSO
JR
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June R.
West Islip, NY
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The service advisor and the mechanics
I have to thank John Grasso for once again being so wonderful when I had to bring the car in. He is always there to guide me and make sure I am driving a safe vehicle. John is definitely a valuable asset to the Hyundai company. Thank you John!
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 04/05/2018 09:52 AM

June, 

 Atlantic Hyundai service thanks you so much for your feedback! We appreciate you and your business. Please continue to work with John Grosso for your future service needs 

Employees worked with
JG
JOHN J GROSSO
PL
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Patricia L.
Bay Shore, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
verified customer Verified Customer
Category: Service
Happy
Seem to resolve my problem hopefully they keep their word
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2018
Service Type: Maintenance
Category: Service
Always leave unhappy
Won’t be coming back anymore
Not Recommended
ASIA R. from Atlantic Hyundai responded on 04/04/2018 09:08 AM

Thank you for your feedback, we will use this information to improve the quality of service we provide. Communication is a key factor in our industry and we regret that we let you down. We are sorry that your experience with our service department was below average. We hope that in the future we can prove to you our dedication to our customers and making sure they are satisfied with our business. 

Employees worked with
JG
JOHN J GROSSO
ET
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Edward T.
Holbrook, NY
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service was absolutely awesome !!!
Everyone I spoke to in the service department was so professional, nice and helpful especially the main person I dealt with John Grosso !He did everything for me...My engine blew do to a recall on my 2012 Sonata and he walked me threw the entire process from having my car towed to getting me a rental car to fixing my car and then returning it and even did inspection all in a week !!! Thanks much John ! Awesome service !!! ?
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 03/10/2018 04:47 AM

THANK YOU SO MUCH FOR THE REVIEW. IT MEANS SO MUCH

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bay Shore, NY
2013 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
not happy
made an appointment for a service that was supposed to take an hour, the original services were never completed, but they did handle my recalls and keep my vehicle for days to do other work (unexpectedly). waited 5 hours before being told it needed to stay and they would give me a rental. picked up my vehicle and as noted before the original service appointment issues were not addressed or fixed.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 01/24/2018 03:54 AM

IM SORRY YOU HAD A BAD EXPERIENCE AT ATLANTIC HYUNDAI. IF THERES ANTTHING I CAN DO TO HELP YOU, PLEASE REACH OUT. WE STRIVE FOR 5 STARS HERE AT ATLANTIC HYUNDAI

Employees worked with
JG
JOHN J GROSSO
RC
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Robert C.
Huntington, NY
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
John Grosso
Dealing with John Grosso is the best. He is a terrific guy!
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 01/09/2018 04:59 AM

THANK YOU SO MUCH FOR THE REVIEW.. IT MEANS SO MUCH

Employees worked with
JG
JOHN J GROSSO
MM
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Michael M.
Babylon, NY
2005 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staff is friendly
I do not think I will buy another car at Hyundai. I mother has purchased 3 Hyundai new I will never buy a used car for you again.
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 01/06/2018 11:39 AM

Michael,

 My name is Abigail. I'm the customer care specialist here at Atlantic Hyundai. I am so sorry about any inconvenience. Please give me a call at 631-893-5819 I want to help. 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Medford, NY
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Cheating will happen here
This is a car service place not a spa. They now have women giving men free manicures, i can see issues with this in the very near future.
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 01/06/2018 11:53 AM

My name is Abigail. I'm the customer care specialist here at Atlantic Hyundai. We appreciate your feedback, and will let the director know about your concern. 

Employees worked with
JG
JOHN J GROSSO
ST
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Shannon T.
Bay Shore, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Tim the service manager and john grasso
I only deal wit two people and that is tim or john and if it wasnt for them i would neva go there
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 12/30/2017 05:45 AM

Shannon,

 Atlantic Hyundai Service thanks you for your feedback! We are glad to know that you have trust in Tim and John. We appreciate your business. Please continue to work with John and Tim for your future service needs. 

Employees worked with
JG
JOHN J GROSSO
MD
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Michael D.
Ronkonkoma, NY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
no loaner cars
no loaner cars
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 10/09/2017 01:20 PM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Lindenhurst, NY
2011 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A
B
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 09/30/2017 04:47 AM

THANK YOU SO MUCH FOR THE GREAT REVIEW

Employees worked with
JG
JOHN J GROSSO
SO
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Stacy O.
East Patchogue, NY
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/07/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No Worry Maintenance Plan (NWMP)
I purchased the NWMP earlier in the year and only received a faction of the services for which I prepaid. My tires were not filled with nitro as promised, the vehicle was not washed and I did not get a computerized printout of factory systems. In addition, I reported that three blinker lights blew in the last 6 months; the passenger blinker was out on August 25. I asked that the circuit be checked to see if there was a problem. The technician simply replaced the bulb and charged me for it. The car is only two years old. I suspect the bulb will blow again soon. As usual, I did not feel like a valued Genesis owner (and four time Hyundai owner) after the service appointment.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 09/08/2017 04:05 AM

THANK YOU FOR THE REVIEW. YOUR INPUT IS IMPORTANT TO US

Employees worked with
JG
JOHN J GROSSO
OL
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Olivia L.
Brightwaters, NY
2011 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/29/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Save your time and money
I'm only giving two stars because all the work done to my car was actually covered under warranty. Other than that I wouldn't give any stars at all. Might I add part of my warranty promises me a rental car while mine is in the shop, this is the second time I was denied or not offered a rental (this time it was not a big deal since I can take the train to work). I've had issues with this dealership in the past and cringe every time I have to deal with them. The mechanic never called when he said he would and was very difficult to get in contact with. I eventually got in touch with him and he said my car would be ready in the morning and to call in the AM to confirm the time. I wasn't able to get through. When I decided to show up, he was busy chatting up some woman and barely gave me the time of day. I told him I left voicemails and only then did he say email is the best way to contact him. Made me wait half an hour for my car to be ready, I was mad because at this point it was 2pm. It wasn't like I showed up at 10am - he said it would be ready in the morning. It was "customer appreciation day" which meant a BBQ and other activities so obviously no one there was concerned with the work they had to do that day. You're also getting two stars because you at least fed me while I had to wait.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 08/30/2017 04:01 AM

THANK YOU FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
West Babylon, NY
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/25/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good but not the greatest dealer on LI
Over filled my engine with oil, and they didn't even change the oil filter.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 08/26/2017 03:50 AM

thank you for the review

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Massapequa Park, NY
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor customer service.
Horrible service.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 08/24/2017 04:05 AM

THANL YOU FOR THE REVIEW..

Employees worked with
JG
JOHN J GROSSO
JK
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Jeanine K.
West Babylon, NY
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor Customer service
Unhappy with the service I received.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 08/19/2017 08:00 AM

JEANINE AS WE SPOKE ON HE PHONE. GIVE ME A CHANCE TO FIX THIS BAD EXPERIENCE YOU HAD

Employees worked with
JG
JOHN J GROSSO
Verified Customer
West Islip, NY
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/03/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Mehh!!!!
No loaner car after keeping my car for 4 days. They did not wash my car, received it even filthier than it was before. Still had to pay a fee after paying high cost every month including car payment.
Not Recommended
RICHARD M. from Atlantic Hyundai responded on 08/05/2017 09:14 AM

THANK YOU SO MUCH FOR THE REVIEW

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Merrick, NY
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/31/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Still don't know exactly why my car needed to be repaired
I had to choose between yes and no when I would have said maybe, in stead of saying no. Whatever was fixed was no charge... And that's good
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/03/2017 05:36 AM

Sue, Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs. 

Employees worked with
JG
JOHN J GROSSO
MD
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Michael D.
Ronkonkoma, NY
2017 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/24/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
no loaner cars
you should offer a loaner for anyone who has to be there for more than an half hour
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 07/25/2017 03:56 AM

THANK FOR THE REVIEW. WE DO STRIVE FOR 5 STARS HERE AT ATLANTIC HYUNDAI. PLEASE FEEL FREE TO CONTACT ME FOR FUTURE SERVICE NEEDS

Employees worked with
JG
JOHN J GROSSO
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