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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

JK
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Jisun K.
Lakewood, CA
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
verified customer Verified Customer
Category: Service
Very good service
The staff and the service I received was great here!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2021
Service Type: Maintenance
Category: Service
Friendly staff
The staffs were friendly and helpful than I was expected.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/10/2021 08:54 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JG
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James G.
West Covina, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Another great experience at Puente Hills Hyundia. Very friendly and helpful staff.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2021 10:51 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
El Monte, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service experience
The only thing I had to comment in was the External Car wash, job done was messy, I had to wipe off the dirts myself as is still dripping water with dust when car is ready.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2021 04:23 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Please stop by when you have a chance.  We will wash your car again.  Of course no dripping this time.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customer Verified Customer
Category: Service
Good people here
Always welcoming
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/05/2020
Service Type: Maintenance
Category: Service
Don't seem to care
Bad service and no updates in timely manner
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/06/2020 08:51 AM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Temple City, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Services
Staff was very professional and polite.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/21/2020 12:01 PM

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Whittier, CA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
verified customer Verified Customer
Category: Service
Service Customer
Jesus, who first inspects the outside of my vehicle, is always kind and courteous.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/27/2020
Service Type: Maintenance
Category: Service
?
Intake staff are pleasant and helpful
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/28/2020 09:44 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2020 04:33 PM

   We appreciate the re scoring.  Please accept my sincere apology for the inconvenience we caused... 
Thanks again for taking your time and do the re scoring.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
EM
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Evelyn M.
Montebello, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
EXCEPTIONAL SERVICE ALWAYS
Been bringing my vehicles here when i didn't even purchase from dealership, they have always took care of my cars. The service team no matter who i get, have always put my best interest first ,been communicative and honest. So that made me purchase my new car several months ago from here. And couldn't be happier, had my fiedt oil change and several issues on my new car fixed and all was perfectly taken care of.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/16/2020 12:11 PM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^
When our customers leave here happy, that makes us happy.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JG
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James G.
West Covina, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service is good
Other than waiting longer then expected no other issues. Good place to have car serviced.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/16/2020 10:26 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
ME
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Mark E.
Los Angeles, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service appointment!
I made a quick appointment for an oil change same day and it was a breeze. Felt safe with social distancing and masks in the dealership to wait. They did a great job on everything.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/08/2020 11:18 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
CD
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Chevelle D.
Covina, CA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/22/2020
Service Type: Repair
Category: Service
Great service
I appreciate all the hard work Jay does to accommodate my crazy schedule and he always takes good care of me!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/22/2020 04:17 PM

Your feedback is very valuable to our dealership.
Thank you for taking the time to fill out our survey.


Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/28/2020 01:37 PM

We appreciate the re scoring. we are looking forward to seeing you again soon.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
AR
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Armando R.
Los Angeles, CA
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
jay service rep always does a good job
Keep on doing a good job everyone
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:02 PM

We understand your time is valuable.  We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
SC
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Susie C.
Monterey Park, CA
2020 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
First time inspection
Everything was satisfactory
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:03 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 07/21/2020 03:04 PM

I meant to say NEXT time we will work harder to get 5 stars from you. ^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
CB
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Charlotte B.
Whittier, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always pleasant
They have excellent service . Always polite and helpful
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/23/2020 11:44 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
HK
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Harold K.
Los Angeles, CA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service.
Scheduled another Wash and Detail for the Sonata. Went for a walk and returned a few hours later. The car was clean inside and out. Thanks again.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/16/2020 03:55 PM

When our customers leave here happy, that makes us happy.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
West Covina, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent!!
My service advisor was Jay Jussal. He did an extraordinary job and had the best customer service attitude I have ever encountered within the mechanical repair industry. He was dedicated in informing me when decisions needed to be made, and kept a smile on his face during stressful moments with customers. I hope to see him again in the future with my vehicle's needs. Thank you so much for your hard work and dedication.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/16/2020 03:55 PM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!
Jay will love this review.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
AN
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Arlene N.
Baldwin Park, CA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
My experience
I'm very HAPPY always with my service.... Thank You very much Jay J in the service department for being so efficient and pleasant..
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/09/2020 11:08 AM

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JM
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Jorge M.
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customer Verified Customer
Category: Service
Customer satisfaction is a priority here
They take time to listen
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2020
Service Type: Maintenance
Category: Service
Don't seem to care
Poor
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/27/2020 03:19 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused...
Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
TC
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Timothy C.
Corona, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
The service department does great work. I live in Eastvale, but i take my car to Puente Hills for servicing. Ontario Hyundai is closer, but i did take a most recent Hyundai to them since i bought that one from Ontario. The service wasn't nearly as good as Puente Hills.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/19/2020 04:21 PM

We appreciate your feedback.   Of course we are better than Ontario! Lol.... I am looking forward to making your experience with us to be a great one next time, too.^^
Thank you for the 5 stars!!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
RM
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Ramona M.
Corona, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and great service!
Since I bought my car on 2015, I never gone anywhere else. Great people! From Finance - Larry D., Sales - Charley J. to Services department... Javer E., Sean K., Jay J. and other Names but they're gone.
They greet you with a nod bc of the mask you can't really see the smile, but you can hear on their voices that they care.
Fast and great service!
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/19/2020 04:34 PM

Sorry for the belated response......But thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DM
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Deborah M.
La Habra, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
I received my scheduled maintenance service within the time frame given -- no upsale gimmicks and car was washed as well. Waiting area was comfortable and I enjoyed some complimentary tea as well. It's a pleasure coming into Hyundai in Puente Hills.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/19/2020 08:53 AM

We appreciate your feedback and look forward to making your experience with us to be a great one next time, too.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
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