JL

JAE LEE

SERVICE ADVISOR
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

MM
gravatar
Marian M.
Fullerton, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Category: Service
Great service
Jae Lee is an excellent representative he helps you whenever you need help and have questions.
Recommended
Employees worked with

MM
gravatar
Marian M.
Fullerton, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Category: Service
Great service
Jae Lee is an excellent representative he helps you whenever you need help and have questions.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/30/2021
Service Type: Repair
Category: Service
I like hyundai
Hyundai is good car
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/30/2021 11:27 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

RH
gravatar
Rashell H.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Meme
Great place always friendly.
Recommended
Employees worked with

Verified Customer
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good quality organization.
Honestly everything okay.
Especially service mgr perfect to handle the customer.
Recommended
Employees worked with

Verified Customer
Arcadia, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine inspection
Service gracious and friendly
Recommended
Employees worked with

HC
gravatar
Howard C.
Anaheim, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Jae Lee from the service dept and Charley Jeong from sales dept are the best at Puente Hills Hyundai!
Recommended
Employees worked with

DV
gravatar
Diane V.
La Habra, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2021 03:13 PM

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused...
  Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

BB
gravatar
Billy B.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
Employees worked with

WZ
gravatar
William Z.
Diamond Bar, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customerVerified Customer
Category: Service
Did a fine job
Jae assisted me for my repair and coordinated the efforts of not only the dealer but also the body shop that was involved.
Recommended
Employees worked with

WZ
gravatar
William Z.
Diamond Bar, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customerVerified Customer
Category: Service
Did a fine job
Jae assisted me for my repair and coordinated the efforts of not only the dealer but also the body shop that was involved.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2021
Service Type: Repair
Category: Service
Service repair
Time to be assisted could be improved. Overall time to repair could improved.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/17/2021 09:14 AM

Thank you for filling out the survey. We are having difficulty with staffing due to pandemic....Please accept my sincere apology for the inconvenience we caused. We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

KY
gravatar
Kyu Y.
Buena Park, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customerVerified Customer
Category: Service
kyu S yoon
만족 합니다
Recommended
Employees worked with

KY
gravatar
Kyu Y.
Buena Park, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customerVerified Customer
Category: Service
kyu S yoon
만족 합니다
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2021
Service Type: Repair
Category: Service
kyu yoon
좋읍니다
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/10/2021 12:02 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 02/12/2021 11:20 AM

리뷰 다시 해주셔서 감사합니다. 더욱 친절히 모시겠습니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

OQ
gravatar
Oliver Q.
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistent Service Wins the Race
Thanks to Hyundai Puente Hills Service, specifically Jae Lee, I know what to expect when I need my car serviced/repaired. Consistent service for over 8 years. He’s the reason I’ve bought/leased Hyundais. His customer service may also be the reason my next vehicle will also be a Hyundai.
Recommended
Employees worked with

PC
gravatar
Peter C.
Anaheim, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customerVerified Customer
Category: Service
Service attitude
The way talk to your customer with courteous.
Recommended

PC
gravatar
Peter C.
Anaheim, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customerVerified Customer
Category: Service
Service attitude
The way talk to your customer with courteous.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2021
Service Type: Repair
Category: Service
Near my house
Very convenience
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/21/2021 05:09 PM

Thank you for agreeing to re score.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great selection and staff
Great selection of cars and staff are very friendly. Got my first car here! I love it. :)
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/20/2021 10:32 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Verified Customer
Fullerton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding service
Quick turnaround. Friendly and knowledgeable staff.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/15/2021 09:39 AM

When our customers leave here happy, that makes us happy.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

TC
gravatar
Teresa C.
Fountain Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The excellent service and the personal.
My family and I have bought 6 cars from you snd have never had a problem with anything or anyone. Larry Dees talks about retiring but hope he doesn’t. Lol. He has made our business enjoyable, that is the reason we keep coming back. The people in general are very nice and good.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/15/2021 09:40 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
El Monte, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Anonymous
Easy location
Recommended
Employees worked with

KB
gravatar
Kelly B.
Whittier, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020
verified customerVerified Customer
Category: Service
Expert service, clean waiting room.
I find the service department personnel, Mr. Jae Lee, professional, knowledgeable, friendly, and trustworthy. He talked to me and not at me with respect to the car issues. He delivered on all the things he said PHH would do. I would recommend PHH repair services to anyone.
Recommended
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.