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JONATHAN SPENCE

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(14 reviews)
69
Send a Message to JONATHAN

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome!
Service Advisor was helpful and kind! Service Techs did a great job!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/22/2022

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

KW
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Kevaughn W.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good Service Experience
I like the service over at Huffines Hyundai. I got my car back and they did more than I thought they would. Great set of people out there!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/21/2022

Kevaughn, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

EL
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Edgar L.
Frisco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Na
Na
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/07/2022

Edgar, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

GC
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Gordon C.
Coppell, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick service
The dealer I previously used has gone down hill. Huffines service department is the prime example of what a service department should be. I'll drive 25 minutes longer to get superior service!!!
Thank you Huffines!!!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/24/2022

Gordon, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Wylie, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customer Verified Customer
9
Category: Service
Good job
They addressed all our issues
Employees worked with

Verified Customer
Wylie, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customer Verified Customer
9
Category: Service
Good job
They addressed all our issues

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2022
Service Type: Repair
9
Category: Service
Did just fine on recall issue
Got notification from Hyundai of recall. Made appointment online and Huffines did the work. Seems like they did it right and all in a say
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/19/2022

Thank you taking call and thank you for the feedback. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

AG
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Avinash G.
Murphy, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
8
Category: Service
Good Service
Service staff was very helpful. Explained the issue in detail.
Employees worked with

AG
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Avinash G.
Murphy, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customer Verified Customer
8
Category: Service
Good Service
Service staff was very helpful. Explained the issue in detail.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2022
Service Type: Repair
7
Category: Service
Good Service
Service staff was very helpful. Explained the issue in detail.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/10/2022

Thank you for taking my call. I appeciate your feedback. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

AC
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Ashley C.
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Very smooth Experience. They were quick, kind and made my experience a breeze. My car was done so fast and the check out was a quick signature, beautiful receipt given of work done, and I drove out feeling happy and taken care of. My Car was spotless and cleaned and nothing was messed with like I’ve experienced with other dealerships. Will definitely come back.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/10/2022

Ashley, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customer Verified Customer
9
Category: Service
ReScore
Mr. Ellis contacted me about my concern that the door latch on my passenger door was not operating correctly and that it was not fixed under the Hyundai extended warranty when I brought my car in last month. Mr. Ellis assured me they would fix the door and indicated that he needed to find the necessary part. He called me back two days later and we scheduled the appointment the same week. Thanks for thoroughly addressing the issue.
Employees worked with

JM
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Joseph M.
Little Elm, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
The service tech was fantastic. No surprises and very professional. Communicated very well and repairs were done on time.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/04/2022

Joseph, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Dallas, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customer Verified Customer
9
Category: Service
ReScore
Mr. Ellis contacted me about my concern that the door latch on my passenger door was not operating correctly and that it was not fixed under the Hyundai extended warranty when I brought my car in last month. Mr. Ellis assured me they would fix the door and indicated that he needed to find the necessary part. He called me back two days later and we scheduled the appointment the same week. Thanks for thoroughly addressing the issue.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/03/2022
Service Type: Repair
2
Category: Service
None
None
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/03/2022

Thanks taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Review
Good
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/03/2022

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

HS
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Harold S.
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good visit
Routine oil change
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/27/2021

Harold, thank you for your feedback. We are starting a remodel 1st quarter of 2022.  We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with

LS
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Latrelle S.
Carrollton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Staff made me feel very comfortable
The first time I came Dennis was a Great help, but my phone was lost so I couldn’t text anything.
This time it was Jonathan he also was a great help. I give high ratings to both men😀
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021

Latrelle, thank you for your feedback. We look forward to serving you in the future. 

Craig Ellis Service Manager 972-202-2168
Employees worked with

Verified Customer
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Orientex
Since I am not a fan of scheduling through the app because it does not acknowledge the fact I pre-paid all services when I bought my car, the service manager gave me his email address to schedule appointments. Great customer service!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/22/2021

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168

Employees worked with

DZ
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Dwayne Z.
Plano, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2021
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Overall ok.
Could have gone the extra mile to make customer appreciated; vacuum car before return, rotate tires complimentary while getting maintenance completed.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/13/2021

Dwayne, we will be reaching out to you today. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
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