JAMES POWERS

Thank you for your response, Michael! We appreciate your business and feedback :) We totally apologize about the tire pressure fill issue, that was not our intention. We usually inflate the tires to 35 PSI especially in the cold months to avoid continuous low tire light scenarios since the systems are very sensitive to pressure changes. I will talk with the technician and see if his tire gauge needs to be re-calibrated and address the problem at hand with the fluctuation in pressures. For the issue, I have notated your account with a complimentary tank of gas for a future visit with no expiration. I hope James was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please make a return trip to us if you would like us to address the tire pressure issue for you and again apologies for the mistake. We hope to see you again and hope to do better by you next visit. Feel free to reach out if I can assist further, we are here for you!

Thank you for your response, Mary! We appreciate your business and feedback :) we totally apologize for missing the wash and vacuum service last visit, that was not our intention. For the inconvenience, I have notated your account with a complimentary wash, vacuum, window cleaning, and tire shine mini detail service and tank of gas for future use. I hope James was great with you otherwise and provided you with 5 star service, this survey does reflect him as well. We hope to have another opportunity to service your vehicle and hope your next visit meets and exceeds your expectations. Please don't hesitate to reach out if we can assist you further, we are here for you!

Thank you for your response! We appreciate your business and feedback :) We totally apologize about the issue you are experiencing with the vehicle. I will forward this information to our Service Manager, Keith Flynne, so he is aware as well. I hope James has been great with you and has provided you with 5 star service, this does reflect him as well. We do have Hyundai Engineers working on your vehicle with us over the phone and hope to have a resolution soon for you. Thank you for being patient and please don't hesitate to reach out if I can assist you further.

Thank you for your response! We appreciate your business and feedback :) We totally apologize about the issues you have experienced the last couple of visits, that was not our intention. We are working to add more staff to accommodate the growth. We will address these issues with the staff moving forward so we may improve and do better by you in the future. For the issues, I have notated your account electronically with a complimentary oil change, rotation, and a wash, vacuum, window cleaning, and tire shine mini detail service for future use with no expiration. I hope James was great with you otherwise and we do hope to see you again and with better results. We hope to be back up to your initial standards of exceptional service moving forward. Please feel free to reach out to me if I can assist with anything else, we are here for you!

Thank you for your response, Edwin! We appreciate your business and feedback :) We will work to improve the check-in process. I hope James was great with you otherwise and provided you with 5 star service!

Thank you for your response! We appreciate your business and feedback :) I totally apologize for the long wait time for the initial service interaction, that is not how we usually conduct ourselves. I will get with the staff and make them aware so we can grow and improve moving forward. For the inconvenience, I have notated your account with a complimentary oil change for future use with no expiration. We do hope to see you again and with better results! Please feel free to reach out to me if I can assist you further.

Thank you for your response, Paul! We appreciate your business and feedback :) We totally apologize that you are still having issues. Please bring it back in to us so we may remedy it once and for all. We will provide you with a rental vehicle or loaner vehicle so you have alternate transportation while we diagnose the vehicle. Also, I will have the team gas up your vehicle for the inconvenience of coming back. Please let me know when you would like to come back in and I can coordinate with James. I hope James was great to you otherwise and provided you with 5 star service, this survey does reflect him personally. Please let me know when you would like to come by and our apologies again for any trouble it caused.

Thank you for your response! We appreciate your business and feedback :) I apologize about the missed burnt out tail light bulb and for the issue, we can take care of the bulb for you at no cost, we should have caught it or recommended it to you while you were in. I don't see the correlation with the no start concern, however, we can definitely check that out for you at no cost. This survey does reflect James personally and I hope he provided you with 5 star service. Please let me know if there is anything else we can do to assist you and let us know when you would like to come in to address the no start concern and the bulb we missed during the inspection.

Thank you for your response, Patsy! We appreciate your business and feedback :) I apologize about the $40 gift card you were unable to use during you last service. We can always notate your account with an equivalent store credit for future use if you would like. We will work on adding to our amenities, if you have any suggestions please email me! I hope James was great with you otherwise, this survey reflects him directly. If you were happy with his service please rescore Himalaya 5 star he would appreciate it so much! Please feel free to reach out to me if I may assist you further.

Thank you for your rescore!

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

We appreciate your business. Thank you

Thank you for your response and we appreciate your business Garnet :) I am happy to hear the experience improved for you. We will work on adding some of the items you touched on to improve our experience. This survey is a direct reflection of James, if you were happy with his service please re score him a 5 star. Thank you for the feedback.

Thank you for your response and we appreciate your business :) I apologize about the long wait time you experienced and also at check in I will communicate that to my staff so we can make you feel like you are our priority. For the inconvenience I have notated your account with a complimentary oil change for future use. Thank you for taking the time to give us feedback we appreciate it. We hope to see you again. please re score us if you were happy with my resolution.

Thank you for your response and we appreciate your business Teresio :) I apologize about the miscommunication on our part. for the inconvenience I have notated your account with a complimentary oil change for future use.

Thank you for your response and we appreciate your business 

Thank you for your response and we appreciate your business Jonathan :) I apologize about the issue with the steering wheel chrome trim. Send me a picture through email and I'll order you a new piece so we can take care of that for you.