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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

DC
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Donna C.
Spring Hill, FL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
"Service required" indicator
Oil change was done in a timely manner, but "service required" indicator was not reset and every time I start my car now it appears on the dash display. I did not realize this until the next day when I started my car. When I called the service department about this, I was told to bring the car in and they would reset it. I live 45 minutes away from the dealership and this would be an inconvenience. They then told me to bring it to some place near me that does oil changes and it could be reset. I'm sure I would be charged for this service and since I paid for an oil change, I'm not happy about incurring another charge. I would recommend Hyundai to a friend since service in the past has been great.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 02/29/2020 05:51 AM

Thank you so much for taking the time to complete the survey! I apologize that the maintenance reminder was not reset. The reminder is suppose to be reset every service along with reminder sticker placed in the windhsield. I totally undertsand about not wanting to make the return trip or going some place to have it reset. I will contact you to walk you through the reset. It is very simple and will only take a minute. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
BW
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Benita W.
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Overall service
Service department listens to my car problems and addresses them with knowledge and makes sure I understand everything.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/28/2020 12:56 PM

Thank you so much for the 5 Star Review Benita! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
LC
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Lee C.
Land O Lakes, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Never a long wait time. Pleasant environment, courteous, clean and coffee and cookies a plus.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/27/2020 12:08 PM

Thank you so much for the 5 Star Review Lee! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
CH
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Claudette H.
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept.
My Service Advisor James Powell is very good.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/14/2020 12:36 PM

Thank you so much for the 5 Star Review Claudette! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Waiting Room
Very Comfortable
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/03/2020 11:11 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
ES
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Enrique S.
Tampa, FL
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service and attention to detail.
James Powers my service advisor has been taking care of me with all my cars for quite some years now and he has always given me excellent service and I couldn’t ask for any better.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/03/2020 05:31 AM

Thank you so much for the 5 Star Review Enrique! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Went in for regular scheduled maintenance then service person called about filter that was needing replacement.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/31/2020 11:10 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
SW
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Sidney W.
Brooksville, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
James did a great job
Got in and out in a very good time
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/31/2020 05:49 AM

Thank you so much for the 5 Star Review Sidney! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
PL
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Paul L.
Zephyrhills, FL
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service attsendents
I have always appreciated the service and I have serviced my Elantra here for the past 13 years.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2020 04:56 AM

Thank you so much for the 5 Star Review Paul! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Zephyrhills, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy at Hyundai
Excellent service experience. In and out quickly and did all necessary work.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2020 04:56 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
HM
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Howard M.
Zephyrhills, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Very good service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/25/2020 06:00 AM

Thank you so much for the 5 Star Review Howard! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
JF
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Janice F.
Zephyrhills, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and efficient service
Fast and efficient service even though they neglected to wash my car as requested. The service tech did make sure it was done after I asked about it.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/24/2020 05:48 AM

Thank you so much for the 5 Star Review Janice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Zephyrhills, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Very friendly and clean dealership
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/24/2020 05:49 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
AK
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Arlene K.
Tampa, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2010 Hyundai Elantra
The service was very good.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/18/2020 06:11 AM

Thank you so much for the 5 Star Review Arlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Love this place!
I love this service center! Staff is always responsive, and great at recommending the upkeep needed on my Tucson!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/14/2020 05:30 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service experience
I had my clutch replaced, everything went well. Thank you to the drive manager John Cate for helping me. Service rep James very attentive. I had a loaner car which was very good. My vehicle performs better. Only one thing they forgot to wash my vehicle as requested, but all in all everything went well.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/06/2020 07:11 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
DP
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David P.
San Antonio, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
last minute service request.
Everything went perfectly.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/02/2020 12:52 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
ER
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Elvis R.
Tampa, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/30/2019 05:36 AM

Thank you so much for the 5 Star Review Elvis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff are very knowledgeable
None
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/26/2019 05:43 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
XO
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Xavier O.
Tampa, FL
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
Excellent people!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/23/2019 08:32 AM

Thank you so much for the 5 Star Review Xavier! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
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