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SureCritic / Hyundai Dealer / Eckert Hyundai / JAKE RITTER
JR

JAKE RITTER

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(891 reviews)
87

Reviews of JAKE RITTER

Verified Customer
Denton, TX
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
no comment
na
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/06/2019 02:25 PM

Thank you Brianna

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
MM
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Marcia M.
Denton, TX
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly staff
Typically I have a superior experience with the service department. There were hiccups this time. I was having my Sonata serviced with a recall. Repairs were made and I paid and picked-up my car. I traveled only a short distance and the check engine light came on. Back to the shop! I am not sure why or how this occurred? It was a day and half before the part was sent and replaced. The service department was ,however, very accommodating and had a rental car ready for me.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/01/2019 02:39 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Lewisville, TX
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Job was completed in a timely manner
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/10/2018 05:19 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
YK
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Yvonne K.
Shady Shores, TX
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and courteous service
X
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/12/2018 05:58 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
YB
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Yolanda B.
Denton, TX
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Acceptable
It was faster than expected.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/22/2018 01:28 PM

Thank you for the good survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
CN
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Charles N.
Denton, TX
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
required title
see previous comments
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/29/2018 07:13 AM

Mr. Newcomer,

  I apologize sir, we should have communicated this better. I have trained my personnel to always check and see if tires have a lower tread in front then in the rear then rotate them. If there is no advantage to the customer, explain that to them and if they still want them rotated, do so.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Krum, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great services as always. But if we could please make sure they don't leave greasy handprints on the inside of my car
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/18/2018 07:15 AM

Thank you,

  Ms. Johnson,

  You come by here anytime and i will make sure we clean that up, I apologize ma'am.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No Review
I choose not to write a review.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/13/2018 05:36 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Sanger, TX
2012 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Eckert Hyundai has always given me efficient service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/20/2018 10:44 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Flower Mound, TX
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good communication from
Service advisor
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/07/2018 08:47 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
SE
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Susan E.
Denton, TX
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 07/05/2018 05:24 AM

Thank you, Ms. Elliott

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Lewisville, TX
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nothing special
This survey is a little self-servicing.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/24/2018 11:03 AM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Roanoke, TX
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
None
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/27/2018 05:44 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
JE
gravatar
Jeannette E.
Denton, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs improvement
Update and improve customer waiting area. Greet customer and show them where they can wait and where they can check out. Give an estimate of how long they will wait. Provide some bottled water and small snacks. Send text message when car is done not 30 minutes later.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/22/2018 04:59 AM

Ms. Elliott,

 I apologize, we definitely should make sure you know where things are and how our store functions, I will make sure that is addressed.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Flower Mound, TX
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Burning smell
Unable to locate the source of the smell, and basically placated with air freshener and cabin air filter replacement.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/10/2018 03:10 PM

I apologize I am unaware of what vehicle it was. However, if you continue to experience the concern, by all means, bring it in for further diagnosis.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
TH
gravatar
Terry H.
Argyle, TX
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good but could use refresher in communications skills and documentation
Not unhappy, got me in and out for an oil change quickly, but don't feel the other two items I requested be checked were taken as seriously as I would have liked.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/19/2017 02:36 PM

I will look into it ma'am and will make sure it is part of the history of your vehicle.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
NL
gravatar
Neldena L.
Denton, TX
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
My only issue is that during my oil change and service my two month old car now
Has a
Grease stop on the drivers seat.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/08/2017 08:42 AM

on your next visit i will be more than happy to clean for you, i apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Decatur, TX
2010 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Acceptable Oil change
Acceptable service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/14/2017 02:48 PM

Thank you for the good survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
Verified Customer
Krum, TX
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice place
Good job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/19/2017 04:31 PM

Thank you for the good survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Thanks for the quick service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/07/2017 08:03 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
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