KO

Kent Odekirk

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(149 reviews)

81

Reviews of Kent Odekirk

SO

STEVEN O.

Coeur D Alene, ID

08/08/2022

Verified Customer

9

Category: Service

Finally Starting To Listen To The Customer

Hey ,
Kent was great to work with. He seemed to want to get everything right for us. We found out we had two oil changes free which we had no idea. Checked in on our hood bubbling problems after waiting a year and a half to hear anything. I guess the hood is in we just need to have it painted.
Just waiting on Ford for the tailgate final fix for my F150. The first wasn’t enough I guess.

All in all this was a great service this go around.

Thanks,
Steve

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 03:11 PM

Steve, thank you for the 5 star review! We're so glad that you had such a pleasant experience with Kent! We will be sure to pass along your kind words! We look forward to serving you again in the future!

Employees worked with

RH

RUSSELL H.

Rathdrum, ID

08/04/2022

Verified Customer

9

Category: Service

oil change and tire rotation

Brought my car in for an oil change and tire rotation, plus an adjustment to the rear seat.
All was done in a timely and professional manner.
Thanks Mike White Ford!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:53 PM

Russell, thank you for the 5 star review! Timely and professional are always some of our biggest goals for every appointment. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Coeur D'Alene, ID

08/04/2022

Verified Customer

8

Category: Service

2020 Edge oil change

My Edge was all finished with oil change and tire rotation and I saw it sitting outside in parking lot for over 20 minutes before I had to goa and check with "service" on why no one came and got me since my car was finished (My oil change was for 10am and I didn't get out until after 11:45.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:51 PM

Anonymous, thank you for letting us know about this issue with your experience. We are always striving to improve and it's very helpful to know where our areas of opportunity are. Thank you for your feedback so that we can work on this as a team.

Employees worked with

RD

Ronald D.

Bayview, ID

08/02/2022

Verified Customer

10

Category: Service

Excellent customer service

Very efficient and attentive

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:47 PM

Ronald, thank you for the excellent review! We're so glad that you found our team to be efficient and attentive. We look forward to serving you again in the future!

Employees worked with

Verified Customer

Post Falls, ID

Ford F250

08/01/2022

Verified Customer

10

Category: Service

Professional and Reliable Service

Efficient, professional and thorough. Excellent service. You will have to book service and especially repairs far in advance so keep this in mind but it is much better to have any required work completed by Ford professionals versus somewhere else.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:44 AM

Anonymous, thank you for the 5 star review! We're grateful for your kind words. We promise to keep working to improve service and availability every day! Thank you for choosing Mike White Ford!

Employees worked with

KM

KAREN M.

Post Falls, ID

07/30/2022

Verified Customer

10

Category: Service

Efficient and professional service staff

staff was very professional and knowledgeable. They went over what I needed to get done and they covered all that was done to my car.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:40 AM

Karen, thank you for the 5 star review! We're so glad that you had such a positive experience with our team! Thank you for choosing Mike White Ford!

Employees worked with

CR

CAREY R.

Spokane, WA

07/28/2022

Verified Customer

10

Category: Service

Always professional

My experience with Mike White Ford has always been exceptional. As soon as you reach the door they open it for you, find your paperwork, and let you know exactly what they are going to do. They go way beyond in making you happy.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:54 AM

Carey, thank you for the exceptional review. We're always proud to serve our customers and so glad to provide the best experience that we can! We look forward to serving you again in the future!

Employees worked with

RG

RICHARD G.

Coeur D'Alene, ID

07/28/2022

Verified Customer

10

Category: Service

routine oil change

very professional, on time service

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:44 AM

Richard, thank you for the 5 star review! We're so glad that your oil change was smooth and easy! We look forward to serving you again in the future!

Employees worked with

Verified Customer

Coeur D Alene, ID

07/25/2022

Verified Customer

8

Category: Service

Good experience

Went in for an oil change and was not really greeted or anything but the staff was nice when I spoke with them. Oil change took a bit longer than expected but had a nice lounge to relax in the mean time

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 03:12 PM

Anonymous, thank you for the feedback. We will review it with our teams so that we can make sure that everyone feels warmly welcomed. We look forward to serving you again in the future!

Employees worked with

BM

BARRY M.

Goodyear, AZ

07/23/2022

Verified Customer

10

Category: Service

Fantastic, curious, friendly!

Just visiting in the area, I have used before and will definitely use again if needed!

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:58 PM

Barry, thank you for stopping by! It was a pleasure serving you and we invite you to stop by on your next visit! Thank you for choosing Mike White Ford!

Employees worked with

JS

JARED S.

Liberty Lake, WA

07/20/2022

Verified Customer

9

Category: Service

The Works, it is simple

Overall, everything was great. Service department worked with me, and I was able to provide a digital coupon, which they were able to accept. It just made the experience "cheaper", but better. The service papers are easy to read, and they are happy to read through the inspection checklist.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:26 PM

Jared, thank you for the great review! We're so glad that the process was smooth and successful! We look forward to serving you again in the future!

Employees worked with

DC

DWIGHT C.

Athol, ID

07/17/2022

Verified Customer

10

Category: Service

Service for our Explorer

The techs do a good job and keep
Our car running and looking like new. Thank you

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:16 PM

Dwight, thank you for the good review! We're glad that our techs have done good work for you in the past and will continue to do so as long as you keep coming back! Thank you for choosing Mike White Ford!

Employees worked with

JW

JEROD W.

Saint Maries, ID

07/12/2022

Verified Customer

10

Category: Service

Full synthetic oil change

Used one of the fairly frequent coupons that Mike White sends out for an oil change. Full synthetic, tire rotation, multi point inspection, and wash covered under the coupon. Great price, under $50. Staff was courteous.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:56 AM

Jerod, thank you for the 5 star review. Our coupons are meant to be used and we're so glad that you were able to take advantage of one of them! Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Greenacres, WA

07/12/2022

Verified Customer

10

Category: Service

Kent is a rock star

Kent is awesome! Thank you!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:54 AM

Anonymous, thank you for the kind words. We agree - Kent is a rock star! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with

RM

ROBERT M.

Coeur D'Alene, ID

07/10/2022

Verified Customer

10

Category: Service

Ford Explorer Service

Prompt attention to service needs. Quality and satisfaction seems and feels to be #1. Enjoy coming to Mike Ford

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:54 AM

Robert, thank you for the 5 star review! We're quite glad that you had such a positive experience with our team! Our customers truly are our #1 priority! We enjoy having you here and look forward to your next visit.

Employees worked with

Verified Customer

Liberty Lake, WA

07/02/2022

Verified Customer

10

Category: Service

Excellent service!

Quick, considerate and great!

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:51 PM

Anonymous, thank you for the excellent review! We will be sure to share your kind words with our team. Thank you for choosing Mike White Ford!

Employees worked with

KB

KIMBERLY B.

WA

06/28/2022

Verified Customer

10

Category: Service

Oil change

Always helpful, polite, good atmosphere.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:24 PM

Kimberly, thank you for the 5 star review! Helpful and polite are always how we hope to be for our guests! We look forward to serving you again in the future!

Employees worked with

DS

DICK S.

Coeur D Alene, ID

06/28/2022

Verified Customer

10

Category: Service

Always pleasant

Staff is always friendly especially Tara. Service done in a timely manner and waiting area is comfortable.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:23 PM

Dick, thank you for the kind words! We will be sure to pass along your kind words to Terra and the team! Thank you for choosing Mike White Ford!

Employees worked with

LK

LAURIE K.

Worley, ID

06/22/2022

Verified Customer

10

Category: Service

Friendly staff

I am always greeted with a “how are you” by every person I come in contact with. They are friendly and thorough. I feel totally comfortable taking my car there.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/23/2022 11:41 AM

Laurie, thank you for the kind review! We're so glad that you've had such positive and comfortable experiences with our team! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Employees worked with

Verified Customer

Spokane, WA

06/20/2022

Verified Customer

10

Category: Service

Oil change

Very pleasant experience and they got it all done in a timely manner. Very professional

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:22 PM

Anonymous, thank you for the 5 star review! We're so glad that your oil change was pleasant and successful! We look forward to serving you again in the future.

Employees worked with

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