KELLY LARA

Earnhardt Hyundai North Scottsdale

Overall Rating

4.8

(155 reviews)

73

Reviews of KELLY LARA

MM

Mike M.

Phoenix, AZ

2019 Hyundai Tucson

09/18/2019

Service Type: Repair

Verified Customer

Category: Service

Hyundai Tucson Service

I highly recommend this dealership. The Customer Service Representative's are courteous and professional. My SUV was returned in a timely manner as promised.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:08 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MB

Margie B.

Fountain Hills, AZ

2018 Hyundai Santa Fe

09/16/2019

Service Type: Repair

Verified Customer

Category: Service

4

One other minor point that was a bit of a negative experience for me was that when I made my appointment it was for 8:00 a.m. to drop off my vehicle -- with the understanding that the courtesy shuttle service would drive me to my job (2 miles away) and drop me off. I specifically made this request when scheduling my appointment (as I have done each time I brought in my vehicle for routine service over the past year). After dropping off my car with the service rep (Kelly), I learned that the shuttle driver had left without me and wouldn't be back for 40 minutes -- thus putting me in the position of being late to work. I had to call a co-worker to see if she could pick me up on her way to work. She did, but I didn't like being left in that position after specifically making prior arrangements before I dropped off my vehicle. IN FACT, one of the big reasons I purchased my vehicle from the location I did was so that it would be CONVENIENT for me to bring it in for routine service, drop it off, and a shuttle to take me / pick me up from work just 2 miles away. Kelly was apologetic about the matter, but I don't want to ever have to experience something like that again -- ESPECIALLY when I make prior arrangements requesting the shuttle service.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 02:54 PM

Thank you for the feedback.

We certainly try to make our shuttle arrangements easy and convenient for all. We're sorry this one timed out poorly, and we really to want to make it smooth whenever you bring your car in. Hopefully we will never have this issue again, but if you need help, for 2 miles away, I'll happily grab a car and take you to work if need be, sorry this visit wasn't perfect, we'll do better next time.

Michael Southern
Service Manager

Employees worked with

AT

Anthony T.

Cave Creek, AZ

2017 Hyundai Santa Fe Sport

09/11/2019

Service Type: Repair

Verified Customer

Category: Service

Service

Courteous, timely,

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:44 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

JF

Jessica F.

Peoria, AZ

2019 Hyundai Elantra

09/10/2019

Service Type: Repair

Verified Customer

Category: Service

Service Appointment

I was able to make an appointment on short notice and was graciously accommodated. The wait time I was quoted was spot on. I was especially appreciative of being advised of a very new recall that wasn’t able to be serviced that day but could be taken care of at my next service date.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:44 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SS

Shaun S.

Fountain Hills, AZ

2017 Hyundai Tucson

09/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

X

X

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:43 AM

Thank you for the great review.

X

X

Michael Southern
Service Manager

Employees worked with

RC

Robert C.

Scottsdale, AZ

2016 Hyundai Genesis

09/06/2019

Service Type: Repair

Verified Customer

Category: Service

Service appointment

Was taken care of promptly.
Service performed quickly and efficiently.
No unneeded pressure to add something to the bill.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:39 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with

MR

Michael R.

Scottsdale, AZ

2017 Hyundai Tucson

09/05/2019

Service Type: Repair

Verified Customer

Category: Service

Great Service ???

Very Professional and Courteous. They do the job right the first time. 5 Stars ⭐️

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:39 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with

LJ

Laura J.

Cave Creek, AZ

2019 Hyundai Kona

09/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Friendly, efficient.

The dealership was staffed by professional and friendly people who took care of the scheduled work, right on time, and with a caring attitude. The environment was comfortable, and easy place to hang out for an hour while the service was performed.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:31 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

TC

Tim C.

Tempe, AZ

2018 Hyundai Sonata

09/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Best Service

This is the best service department I’ve ever been to. Fast, friendly and the service is top notch and the shuttle could not be more accommodating! Tim C

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:36 AM

Thank you for the AWESOME review!

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with

JS

Jay S.

Scottsdale, AZ

2019 Hyundai Kona

08/31/2019

Service Type: Maintenance

Verified Customer

Category: Service

pepole

excelant

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:34 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with

DW

David W.

Scottsdale, AZ

2018 Hyundai Elantra

08/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

Old change

Fast and good. Also less than discount shops cost. Why go -anyplace else?

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:28 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SS

Sharon S.

Scottsdale, AZ

2017 Hyundai Tucson

08/27/2019

Service Type: Repair

Verified Customer

Category: Service

Always great service

Also been treated very well. Everyone is very professional.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:26 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

WG

Wallace G.

Scottsdale, AZ

2013 Hyundai Genesis

08/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

great service and maintenance work

great service and maintenance work

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:24 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

ML

Michael L.

Cave Creek, AZ

2012 Hyundai Sonata

08/27/2019

Service Type: Repair

Verified Customer

Category: Service

Fantastic service!!

The entire staff is extremely sincere. They can’t do enough to make sure your service visit an absolute pleasure. On top of that they always wash your car for Free after they service your vehicle!!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:13 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MH

Mark H.

Scottsdale, AZ

2013 Hyundai Genesis

08/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

Professional and friendly

Great people

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:25 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with

FM

Fredrick M.

Scottsdale, AZ

2017 Hyundai Tucson

08/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service Dept Scheduling

After calling and leaving voicemails for Two days and not having anyone call me back . I deceided to drive over the the dealership and find out why no one would return my calls .( Really blows my mind that i cant get anyone to take my money)
Talked to the service director Mike and expressed my displeasue with his service dept scheduling . or , lack of ........

This is the 3rd time I have had this problem . The only raeson I continue to come back is, The techs really do a good job and i know the work will be done according to factory specs
POOR CUSTOMER RELATIONS IN THE SERVICE DEPARTMENT
They could learn somthing from a Graet Sales department

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:13 PM

Mea Culpa.

We are struggling sometimes with our growth, and we continue to improve. We are optimistic you will find it all better going forward and you are always welcome to reach out to Kelly or myself when it is time for service next.

Thank you for choosing us and we look forward to doing better by you next time.

Michael Southern
Service Manager

Employees worked with

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