Business Solutions
SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / KRISTINA M MIRANDA
avatar

KRISTINA M MIRANDA

Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

Reviews of KRISTINA M MIRANDA

RD
gravatar
Roxane D.
Goodyear, AZ
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Follow up by service manager
Service manager called me to ensure future services would be excellent
Recommended
KRISTINA M. from Ken Garff Hyundai Surprise responded on 07/03/2021 07:02 AM

GOOD MORNING ROXANNE I SENT YOU OVER AN EMAIL REGARDING YOUR SURVEY 

KRISTINA M. from Ken Garff Hyundai Surprise responded on 07/06/2021 05:19 PM

thats great and i wanted to offer you a free oil change and rotation as well all i ask if you can fill out the rescore at 5 strs that would help us out alot as well please thank you 

Employees worked with
avatar
KRISTINA M MIRANDA
DP
gravatar
David P.
Avondale, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rodeo Hyundai is the best!
Kristina and Victor are the best! I only deal with those two. The customer service there and satisfaction is top notch. Thank you again for making me satisfied. I’m a loyal customer for life.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/02/2021 08:16 AM

Hi David
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.  We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
SD
gravatar
Sylvia D.
Peoria, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Exceptions. Personnel
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/01/2021 02:38 PM

Hi Sylvia
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
Verified Customer
Peoria, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
They ran a diagnostic and found out I needed an update. Fixed me up and cleaned my car for free!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 07/01/2021 08:20 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star  rating.

Employees worked with
avatar
KRISTINA M MIRANDA
DW
gravatar
David W.
Wickenburg, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Rodeo Hyundai
Always have great service at Rodeo Hyundai. Very friendly, never a long wait and a very nice dealership.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/30/2021 08:24 AM

Hi David
Thank you so much for completing this survey. We appreciate your taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
CT
gravatar
Charles T.
Surprise, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very quick and friendly service
Very quick and friendly service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/30/2021 08:12 AM

Hi Charles
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
MC
gravatar
Mathew C.
Surprise, AZ
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service in the service department
I bought a 2013 genesis coupe from a dealership that had screwed me over, my engine was blown, I then brought it to Kristina at rodeo Hyundai and she helped me out tremendously my having all cost of repairs covered under Hyundai’s goodwill service! I really appreciate all of the hard work and dedication from rodeo Hyundai!! I will definitely make sure that all my coworkers that own a Hyundai go to this location for any sort of maintenance! Thank you so much for all of your help! Without you I wouldn’t have the car of my dreams driving!
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/29/2021 01:36 PM

Hi Mathew
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunty to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
DW
gravatar
Don W.
Buckeye, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Resolving issue
After explaining an issue with Alice Gonzales, she agreed I had a valid point and she immediately found a resolution to the problem.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/25/2021 02:16 PM

Hi Don
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
JR
gravatar
James R.
Surprise, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Windshield Replacement
On time and repair done in a timely manner.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/25/2021 08:18 AM

Hi James
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service!  I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
DA
gravatar
David A.
Surprise, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Excellent
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/24/2021 08:47 AM

Hi David
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
TD
gravatar
Thomas D.
Buckeye, AZ
2022 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customerVerified Customer
Category: Service
Immediate call
I was called immediately and she apologized and felt horrible for what happened and did what she could to rectify the situation
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/23/2021
Service Type: Repair
Category: Service
Terrible service department
They fixed my tires but allowed me to drive off the lot with a horrible alignment that they didn’t tell me needed to be completed. It was bad enough that my traction control would turn on and force my tail end of my car to swerve
Not Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/23/2021 11:10 AM

 Hi Thomas
Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
avatar
KRISTINA M MIRANDA
CT
gravatar
Charles T.
Surprise, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly service
Very fast and friendly service
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/21/2021 03:15 PM

Hi Charles
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
JJ
gravatar
John J.
Sun City West, AZ
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Great people doing an exceptional job servicing my Kona
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/18/2021 02:15 PM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you agian and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
JR
gravatar
Jacobs R.
Congress, AZ
2021 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
QUICK
Took vehicle in for regular maintenance (oil, tire rotation, fluids etc)... I was in and out in less that 40 minutes and the car was returned with a fresh wash.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/17/2021 12:15 PM

Hi  Jacobs
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
RP
gravatar
Richard P.
Sun City West, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Couldn't be better.
On time. Repaired. Couldn't be better.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/15/2021 01:15 PM

Hi Richard
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the oportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
RD
gravatar
Richard D.
Surprise, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overall service, facility, personnel & protocols are outstanding.
In my many automotive years this agency tops my list for reasons mentioned above.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/15/2021 08:57 AM

Hi Richard
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
GC
gravatar
Gaile C.
Goodyear, AZ
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Best customer service
Based on our experience of purchasing 3 vehicles from this dealership, we would highly recommend starting there with the decision to buy a car. Steve Schock is our sales person who not only treats us as VIPs while being very personable, but also found us the cars that fit our budget and lifestyle.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/15/2021 08:48 AM

Hi Gaile
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
Verified Customer
Buckeye, AZ
2013 Hyundai Azera
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2021
verified customerVerified Customer
Category: Service
Very good service department
Very good service department
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/09/2021
Service Type: Repair
Category: Service
No one is perfect
Rodeo Hyundai has a very good service department. Everyone should be allowed to have at least one bad day/encounter.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/09/2021 11:29 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception.  I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

 

Alice Gonzales

Business Development Coordinator

Employees worked with
avatar
KRISTINA M MIRANDA
GF
gravatar
Gary F.
Buckeye, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a smile
In these times of Covid, political turmoil and gun violence, it's nice to find a service department that truly cares for their customers with no sales pressure and a pleasant smile.
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/09/2021 09:20 AM

Hi Gary
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
RM
gravatar
Rodger M.
Buckeye, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Great experience
Recommended
ALICE G. from Ken Garff Hyundai Surprise responded on 06/09/2021 09:15 AM

Hi Rodger
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
avatar
KRISTINA M MIRANDA
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.