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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
KM

KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

MB
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Michael B.
St. Augustine, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2017
verified customerVerified Customer
Category: Service
Relationship with management
We have built a relationship with management. They know us and are easy to talk with.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/28/2017
Service Type: Maintenance
Category: Service
service could be better
three stars
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/29/2017 01:44 PM


 Thank you for bringing this to my attention and taking the time to speak with me today. Again my sincere apologies for the frustrating issues with your Genesis and if there is ever another issue, please don't hesitate to ask for me. We stand behind our work 100 % and appreciate your continued loyalty to us. We are truly blessed to have such wonderful guests and please say hello on your next visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
Saint Augustine, FL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
AC issue
I'm glad my AC hose was fixed but I'm a little disappointed. I brought my car in twice about this problem and it wasn't fixed. I was told there was nothing wrong. My AC wasn't getting cold even on days when it was 90 degrees and up.on trips that were less than 30 miles. I'm glad is finally fixed but it shouldn't have taken a year of me saying something is wrong. People sitting in my backseat and passenger side are hot and uncomfortable.
They need to listen to the customer and follow up.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/24/2017 02:58 PM

Thank you for taking the time to share your service experience with us. Our apologies for the issues with your ac system. Danny will be following up with you.

It's official!

We are the #1 Hyundai Customer Satisfaction Service Center for the 5th consecutive quarter!!
Thank you to all of our wonderful guests!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
Verified Customer
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/26/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Be prepared to wait hours for service.
2 appointments, hours of wait time. Next time I want a loaner car. No other dealership has ever made me wait like this. And this was on a new car with 1600 miles on it.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/26/2016 02:44 PM

Thank you for sharing your service experience with us. Our appologies for the amount of time it took to address your navigation concerns. Danny has made notes in your file to supply you with  a service rental for any diagnositic repairs in the future. Once again our appologies for any inconvenience this may have caused you and we appreciate your candid feedback as this will help us better our procedures for our waiting guests.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
Verified Customer
Saint Augustine, FL
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
God job!
Great staff, could be a little more efficient in car maintenance next time! Thank you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/27/2016 07:25 AM

We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can continue to improve your service experiences.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
EH
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Erin H.
St. Augustine, FL
2012 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customerVerified Customer
10
Category: Service
They made it right!
I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2022
Service Type: Repair
2
Category: Service
A whole mess of issues
My engine gave out on 16 due to a recall I was unaware of in late September. Got my car to the dealership, 7 months later the engine had finally been replaced only to find that there are now also a slew of other problems with the car. My car was fully serviced 2 months prior to the engine incident, and now my ABS is out and my battery is dead. Both of these were non existent issues prior to my car sitting on the lot at Hyundai for 7 months. Now I’m out another 3k in repairs for stuff that has happened either due to the engine issue or while in Hyundai’s care. They pretty much said I pay up for the repairs or have it towed elsewhere.
CHERYL B. from Hyundai of St. Augustine responded on 04/05/2022 12:31 PM

Thank you for taking the time to share your experience with us. Our sincere apologies for any inconvenience this may have caused you.  Tunde your Service Advisor will be reaching out to you in regards to the issue you had.

Sincerely,

Cheryl B.

Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JR
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Jose R.
Palm Coast, FL
2013 Hyundai Genesis Co
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2018
verified customerVerified Customer
Category: Service
Quick to resolve any issue
I have had some problems but Joe is making sure they are getting fixed immediately and properly. Thank You!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/02/2018
Service Type: Repair
Category: Service
Needs improvement
I have had 3 service visits for the same issue now I have to have a forth. Hopefully this will be my last visit and this issue will be resolved
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 02:01 PM


 Thank you for taking the time to speak with Roger today. Again, our sincere apologies for any inconvenience we may have caused and rest assured we will make sure to get this right for you. Our guest's satisfaction is our number 1 goal.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
RV
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Ralph V.
Welaka, FL
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people that work there
The employees are truly a great team. The business is blessed to have them.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/20/2017 02:53 PM


 Thank you for sharing your visit with us and for taking the time to speak with Roger. We fully understand being upset about the cost of the Genesis H.I.D headlight assembly and we did give you a discount on the cost of installation. We value you and have always tried to take wonderful care of you. Please contact me directly if you wish to discuss this further or if I may ever assist you.


It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Joe King
Service Director
JoeKing@Hyundaiofstaugustine.org
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
Palm Coast, FL
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Unhappy customer
Poor service experience for the second time
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/25/2017 06:19 AM

Thank you for sharing your service experience with us. Once again our apologies for your frustrations. Roger will be reaching out to follow up on your visit.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MH
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Melissa H.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Never AGAIN
My car was there for 4 months. During this time I was not communicated with at all. I did reach out to the service manager several times about this communication issues. I took the initiative to call and leave voicemails and I would say 50% of the time I got a phone call back. I had to let them know when the loaner car‘s registration was expiring and then I also need an oil change. I never once was given a correct timeframe or even an update with my car unless I called for it. I was in a loaner vehicle for several months that they sold while I was driving it and try to exchange it for a much smaller vehicle knowing I had a family And we literally would not fit in a vehicle. After my car was there for several months they tried to force me into buying a battery when I told him I recently replaced the battery they told me that I could buy a battery or I could come there and they would jumpstart my car so I could take it somewhere else to purchase a battery. The service advisor also told me that I had purchased that battery at AutoZone in July 2019. I called AutoZone to check for myself and they had no record of me purchasing the battery there, neither advanced auto parts or O’Reillys which are all the shops local to me . When I asked how he knew where I bought the battery and what my warranty was I never got an answer. When I asked to speak with a manager they called to tell me my battery was OK after being put on a trickle charge all day. The service manager did replace it after I lost my patience with the situation. I also sent an email to the general manager and never even received a response. I had to leave work at least twice to go up there 45minutes from where I live so that I was able to get some type of answer or solution. Hyundai should be ashamed. The lost wages, gas, undue stress, and monumental inconvenience was so unprofessional and unfair.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/23/2021 11:26 AM

 Thank you for sharing your service experience with us. My sincere apologies for the inconvenience this has caused and we appreciate you bringing this to my attention. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
SM
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Susan M.
Ponte Vedra Beach, FL
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
seems like the same probelm they had with the 2016 models
wrote it on prior page
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/12/2017 12:20 PM

 Our apologies for the issues you are still having with your vehicle. Cheryl, your service consultant will be reaching out to you to assist you further. Thank you for your kind words and we appreciate your patience with this concern.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
RP
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Rajeshkumar P.
St. Augustine, FL
2014 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2017
verified customerVerified Customer
Category: Service
Cabin air filter change/replacement
After replacing the above, the bad air smell is still coming out so seems like the tech did not change/replace the filter and as such I rated poor for the review. The service manager/tech has reached me and assured to correct the issue. So, once the the promised NO-Charge cabin ozone treatment service is completed, I will be more satisfied. Thanks
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2017
Service Type: Maintenance
Category: Service
Service manager & tech don't do their job
Poor
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/30/2017 05:58 AM

Thank you for taking the time to speak with us today. Our apologies for your dissatisfaction. The engine air and a/c cabin filters will not remove odors from the inside of your vehicle. If we were asked to inspect for an odor we would have recommended an a/c refresh service and ozone treatment. We understand your frustration and stand behind our reputation and work performed 100%. We will be following up with you and offer a complimentary a/c refresh and ozone service to assure you that we are committed to providing our guests with a positive service experience. We appreciate your understanding and allowing us to service your vehicle.  Please feel free to contact me if I may ever be of assistance.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
JG
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Jeri Jo G.
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service sucks
See notes
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/10/2017 02:38 PM

Jeri Jo,

 Once again our apologies that you needed tires due to your alignment being out.  If we could have warrantied them for you, we would have. But with over 30,000 miles on them,  the tire manufacturers require annual alignment inspections just for this reason. Congratulations on the new 2017 Sonata you purchased from us.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
KM
KEITH MONDELLO
DC
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Dwayne C.
Jacksonville, FL
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customerVerified Customer
Category: Service
Quick resolution to a previous service issue.
I posted a response to a previuos service call regarding my Genesis. I reached out to the dealership to the service department & spoke with Roger. We discussed my issue & let me know I would hear back from him by the following Monday. Roger let me know that I had nothing to worry about as the dealership would correct the issue. I'm grateful it was resolved in a expeditious manner. Roger has always been spot on & as I explained to him this is the 1st issue I've experienced with prior successful service request. I wanted to give a follow-up review simply because they made it right quickly. Special thanks to Roger & the Management team of Hyundai.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2017
Service Type: Repair
Category: Service
Service is normally good
My past visit resulted in damage to the left rear passager side of vehicle. I am still waiting on contact from dealer
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2017 06:01 AM

 Thank you for taking the time to speak with Roger today and allowing us to resolve this. We appreciate your patience and understanding and our apologies for any inconvenience this has caused.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
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