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SureCritic / Hyundai Dealer / Oxmoor Hyundai / LACEY BOBOWSKI
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LACEY BOBOWSKI

Oxmoor Hyundai
Hello, I've been working for Hyundai for just around 3 years. I'm also a 3rd time Hyundai owner. Please contact me for service or any questions on your Hyundai!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 reviews)
81

Reviews of LACEY BOBOWSKI

DP
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Donald P.
Louisville, KY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent customer service during the entire process.
In addition to the work being performed on a timely basis, the Service Advisor did an excellent job of answering all my questions regarding future maintenance on my Sonata.
Gabrielle R. from Oxmoor Hyundai responded on 10/12/2021 07:29 AM

Hi Donald,
  Thank you for taking the time to share your experience with Lacey and the team! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
The service department has treated me well, each time I have went to visit.
Gabrielle R. from Oxmoor Hyundai responded on 10/04/2021 07:03 AM

Hey,
  Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
SH
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Scott H.
Shelbyville, KY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Full warranty engine replacement.
The service department is unfortunately understaffed but the level of service both customer and Automotive exceeded all expectations!
Gabrielle R. from Oxmoor Hyundai responded on 10/04/2021 07:02 AM

Hi Scott,
 Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
BA
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Brad A.
Louisville, KY
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Super friendly
Wasn't expecting to need someone else to do my oil change. But they got me in as fast as possible and took care of everything for me. Can't possibly be more happy with the outcome.
Gabrielle R. from Oxmoor Hyundai responded on 10/01/2021 10:41 AM

Hi Brad,
Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
KM
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Kathy M.
Louisville, KY
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service!
Great Service! Thank you
Gabrielle R. from Oxmoor Hyundai responded on 10/01/2021 03:53 AM

Hi Kathy,
  Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Taylorsville, KY
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome service
The service writer was quick to greet as soon as you pulled in the service lane. Service writer made sure I was in and out at a timely manner. Definitely recommend coming to oxmoor Hyundai and have Lacey as your service advisor!
Gabrielle R. from Oxmoor Hyundai responded on 09/28/2021 06:40 AM

Hi,
 Thank you for taking the time to share your experience with Lacey and the team! We thank you for your business and we hope to see you again soon! Thank you

 

Employees worked with
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LACEY BOBOWSKI
JK
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Judy K.
Louisville, KY
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change maintenance
Lacey was absolutely fabulous she kept apologizing for the wait. I told her it was no problem because they worked me in !
Gabrielle R. from Oxmoor Hyundai responded on 09/28/2021 06:39 AM

Hi Judy,
 Thank you for taking the time to share your experience with Lacey! We thank you for your business and we hope to see you again soon! Thank you

 

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Oil, filters and battery change
Thank you, Lacy, for your willingness to provide a good customer service.
Gabrielle R. from Oxmoor Hyundai responded on 09/28/2021 06:35 AM

Hi,
 Thank you for taking the time to share your experience with Lacy and the team! We thank you for your business and we hope to see you again soon! Thank you

 

Employees worked with
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LACEY BOBOWSKI
GH
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George H.
Salem, IN
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I get great service every time
What i said before.Thank you George
Gabrielle R. from Oxmoor Hyundai responded on 09/27/2021 06:18 AM

Hi George,
Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
CM
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Clint M.
Louisville, KY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Thanks for your help and your love ❤️
I have no problem with this I think I will be able to talk about this for a while and let you know what you need to do to get better ❤️‍?
Gabrielle R. from Oxmoor Hyundai responded on 09/24/2021 05:17 AM

Hi Clint,
Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
LM
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Lacey M.
Mount Washington, KY
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Love my Hyundai
Keep up the good work everyone!
Gabrielle R. from Oxmoor Hyundai responded on 09/20/2021 05:30 AM

Hi Lacey,
 Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Shepherdsville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome service experience
This place cares about their guests. I have received nothing but exceptional service with a smile. While having to bring your car in for service is usually not an enjoyable task, the staff at Oxmoor Hyundai make it better. I would recommend to anyone.
Gabrielle R. from Oxmoor Hyundai responded on 08/23/2021 07:25 AM

Hi,
Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Hyundai has all around great service!
Gabrielle R. from Oxmoor Hyundai responded on 08/23/2021 07:24 AM

Hi,
Thank you for taking the time to share your experience with us, We appreciate the feedback! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
PH
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Pamela H.
Louisville, KY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Buying or leasing
I do wish the salesman would have talked to be about the differences buying verses leasing
Gabrielle R. from Oxmoor Hyundai responded on 08/20/2021 05:28 AM

Hi Pamela,
Thank you for taking the time to share your experience with us, We appreciate the feedback! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
LS
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Lori S.
Louisville, KY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Great Dealership
Great dealership. Wish the website was a little more user friendly to schedule appointments
Gabrielle R. from Oxmoor Hyundai responded on 08/20/2021 05:26 AM

Hi Lori, 
  Thank you for taking the time to share your experience with us. We appreciate all the feedback we can get! We will definitely look into making an appointment online a little more streamline. We thank you for your business and we hope to see you again soon! Thank you 

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tries to sell you cars they don’t have
Waste of time
Not Recommended
Gabrielle R. from Oxmoor Hyundai responded on 07/23/2021 10:29 AM

Hi, 
  Thank you for taking the time to share your experience with us. We apologize for the misunderstanding regarding the Kona, are inventory is always changing, and we try our best to update our availability as soon as we can. Again we apologize about the miscommunication. If we can be of further assistance, please feel free to reach out to us. We do thank you for your business and we hope to see you again soon!

Employees worked with
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LACEY BOBOWSKI
DR
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Daniel R.
Louisville, KY
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Santa was here!!
Service is always outstanding, truthful and correct. I have been coming here for the past 8+ years and never had a bad experience. Take a bow, team, you are fantastic!!!
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 07/23/2021 04:48 AM

Hi Daniel, 
  Thank you for taking the time to share your experience with us. We thank you for your business and we hope to see you again soon!

Employees worked with
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LACEY BOBOWSKI
EH
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Erika H.
Lawrenceburg, KY
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly & attentive customer service
Unfortunately, I don't live close to the dealership to have all my routine maintenance done. But when I am able to make it in I haven't been disappointed by the customer service or work performed on my vehicle. The waiting area is very accomodating to a stay of varying lengths of time. I recommend.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 07/16/2021 04:55 AM

Hi Erika, 
  Thank you for taking the time to share your experience with us. We thank you for your business and we hope to see you again soon!

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Palisade
Just know where my car is next time and don’t take it to someone’s apartment.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 07/12/2021 07:22 AM

Hi, 
  Thank you for taking the time to share your experience with us. We thank you for your business and we look forward to seeing you at your next service appointment. 

Employees worked with
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LACEY BOBOWSKI
HK
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Holly K.
Louisville, KY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and professional
My visit was all day! So many things happening with my car. I was updated accordingly, issues discussed before labor performed, smiling always, which helps when having car troubles!!
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 06/23/2021 05:41 AM

Hi Holly, 
  Thank you for taking the time to share your experience with Lacy and the team. We thank you for your business and we look forward to seeing you at your next service appointment. 

 

Employees worked with
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LACEY BOBOWSKI
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