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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
LR

Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

Verified Customer
Wesley Chapel, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Perfect.
Quick checkin. Great quality.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:49 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SK
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Seong K.
Tampa, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service when I needed it the most
My visit was unexpected because the car dashboard warned of a possible issue. I was in need of finding the service as soon as possible. I had no reservation, but took a chance that they could squeeze me in. I arrived early when they opened and was greeted and helped with much sympathy and kindness. Beyond my expectations, Hyundai Wesley Chapel came through in an efficient and timely manner. I am truly grateful. I will be back when the need arises!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2021 05:40 AM

Thank you so much for the 5 Star Review Seong! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
MV
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Maria V.
Tampa, FL
2014 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customer Verified Customer
10
Category: Service
Resolved Concern
After resolving my concerns, I am pleased with their response for understanding a customer's concerns. It's a rarity that a company cares for their customers so much and Westley Chapel Hyundai has proven to me that they care. Great job!
Employees worked with
LR
Larry Rosecrants
MV
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Maria V.
Tampa, FL
2014 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customer Verified Customer
10
Category: Service
Resolved Concern
After resolving my concerns, I am pleased with their response for understanding a customer's concerns. It's a rarity that a company cares for their customers so much and Westley Chapel Hyundai has proven to me that they care. Great job!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/08/2021
Service Type: Maintenance
4
Category: Service
Needs customer acknowledgment and friendliness
Previously explained
JOHN W C. from Hyundai of Wesley Chapel responded on 12/08/2021 12:54 PM

I will be contacting you to discuss your recent service experience. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel

Employees worked with
LR
Larry Rosecrants
GP
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Gustave P.
Lutz, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always a good experience.
Best dealership I have dealt with in my fifty three years of driving.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/07/2021 06:29 AM

Thank you so much for the 5 Star Review Gustave! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Land O Lakes, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great
Great and friendly staff
PAIGE P. from Hyundai of Wesley Chapel responded on 12/04/2021 06:01 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
LK
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Loretta K.
Plant City, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good
Quick service
PAIGE P. from Hyundai of Wesley Chapel responded on 11/24/2021 10:06 AM

Thank you so much for the 5 Star Review Loretta! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RB
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Robert B.
Lutz, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/19/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
service visit
Larry the service writer was very helpful.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/19/2021 01:39 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RS
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Raquel S.
Wesley Chapel, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
LARRY KEPT ME INFORMED, VERY PROFESSIONAL
EXCELLENT SERVICE.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/17/2021 05:37 AM

Thank you so much for the 5 Star Review Raquel! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
GH
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Gene H.
Dade City, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Replace engine shield
Larry Rosecrants has been very cooperative in resolving an issue with a engine shield problem which started while we were traveling. The car was disabled and I had it towed to the closest dealer in Gainesville (about 100 miles away). That dealer fixed the engine problem. But when I had it serviced recently in Wesley Chapel, the tech noticed that the engine shield was missing . Larry was able to get a new shield for the engine and had it replaced as soon as he possibly could!
My thanks to Larry!!
PAIGE P. from Hyundai of Wesley Chapel responded on 11/16/2021 06:36 AM

Thank you so much for the 5 Star Review Gene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Temple Terrace, FL
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
3
Category: Service
Went in with one problem came out with more
Actually look at the vehicle on the first visit and don’t guess.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/10/2021 12:57 PM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JP
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Jose P.
Tampa, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Car Repair
They got my issues fixed with my car and it's running brother then when I bought it i appreciate them taking the time to understand what I was explaining to fix the problem
PAIGE P. from Hyundai of Wesley Chapel responded on 11/09/2021 05:21 AM

Thank you so much for the 5 Star Review Jose! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JJ
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Joanne J.
Prospect, PA
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customer Verified Customer
10
Category: Service
Service without pressure!!
When I scheduled this appointment I was concerned that I would have to have more work done than I could afford. Larry was very honest and didn't press me with more work that wasn't needed. Not often have I dealt with auto industry people I felt I could trust...I totally got a good first impression and felt very comfortable with Larry!
Employees worked with
LR
Larry Rosecrants
FL
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Florence L.
Zephyrhills, FL
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
First time Hyundai owner
This is my first Hyundai after 30 years of Toyota's. While I can't fault Toyota, I love, love my new Palisade!
PAIGE P. from Hyundai of Wesley Chapel responded on 11/02/2021 05:33 AM

Thank you so much for the 5 Star Review Florence! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JA
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James A.
Zephyrhills, FL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service experience.
The attitude of the Hyundai representative was excellent. My wife had a first class experience. He even followed up on the service, Much appreciated,.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/28/2021 11:56 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Tampa, FL
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
8
Category: Service
Giving this place another chance
Thanks!
Employees worked with
LR
Larry Rosecrants
LH
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Larry H.
Zephyrhills, FL
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
It was very convenient to drop off the car, and we picked it up within minutes of arriving when service was completed.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/26/2021 07:03 AM

Thank you so much for the 5 Star Review Larry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
ES
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Elton S.
Land O Lakes, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Service
Lack of machanics
Understaffed in the shop no appointments available for a month so I droped it off for 8 days.
Employees worked with
LR
Larry Rosecrants
JC
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James C.
Brooksville, FL
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Service
Service
Issues addressed
Employees worked with
LR
Larry Rosecrants
ES
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Elton S.
Land O Lakes, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2021
verified customer Verified Customer
10
Category: Service
Lack of machanics
Understaffed in the shop no appointments available for a month so I droped it off for 8 days.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2021
Service Type: Repair
9
Category: Service
Warrenty work
Staffing levels in the shop need increase.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/21/2021 05:41 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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