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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / Larry Rosecrants
LR

Larry Rosecrants

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(187 reviews)
88

Reviews of Larry Rosecrants

CV
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Casper V.
Brooksville, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service, clean, friendly , coffee
Good people , get it done very fast and best maintenance plans ever.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/03/2021 01:44 PM

Thank you so much for the 5 Star Review Casper! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CR
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Curtis R.
San Antonio, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customer Verified Customer
Category: Service
Service follow up from Service Manager
I just wanted to take a minute to recognize the outstanding job John , the service manager, did to address and resolve my concerns. He listened to the issues, apologized and committed recourses to make the situation right. I feel confident he will ensure that my customer service experience going forward is exceptional. I appreciate that. Also, I want to recognize Alex for stepping in and stepping up to help us resolve our problems at the dealership that day. He should be rewarded for his awareness. He saved the day and covered for his associate with a great attitude.
Recommended
Employees worked with
LR
Larry Rosecrants
JP
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Joshua P.
Temple Terrace, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good
Good
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/29/2021 05:17 AM

Thank you so much for the 5 Star Review Joshua! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DS
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Douglas S.
Land O Lakes, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service personnel
Very helpful and provide good information
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 06:44 AM

Thank you so much for the 5 Star Review Douglas! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Spring Hill, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Great service, I was kept abreast of my service.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/27/2021 06:43 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CC
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Carlos C.
Zephyrhills, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Outstanding Service Dept.
My rating is based on service dept experiences only. Three previous new car purchase attempts in 8 months did not work out due to sales department refusing to negotiate pricing. This being our local dealer, we would have preferred to buy/service here. Feel bad for the salesmen who lost out on these sales prompting us to purchase elsewhere. However, we strongly recommend this service dept.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/24/2021 06:42 AM

Thank you so much for the 5 Star Review Carlos! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DG
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Donald G.
Zephyrhills, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Good doing business with you!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/24/2021 06:40 AM

Thank you so much for the 5 Star Review Donald! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RR
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Robert R.
San Antonio, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
excellent service and friendlines
very happy and feels concerned about the clients
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/17/2021 06:23 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
SM
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Sherry M.
Zephyrhills, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
service repair
customer service was great Service fech Larry was great.on timely repairs.only thing hyaundi of wwesley chapel needs is a shuttle service other than that go hyaundi of wesley chapel
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/14/2021 06:57 AM

Thank you so much for the 5 Star Review Sherry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
PW
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Patricia W.
Tampa, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Great service. I wish they would have washed my car though.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/13/2021 06:21 AM

Thank you so much for the 5 Star Review Patricia! I apologize that your car did not get washed at your service appointment. Please feel free to come back in next time you are in the area and we will be happy to take care of that for you.  We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Saint Petersburg, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service, but quit harassing for feedback
Service was seamless and staff was pleasant. However, I do not appreciate being harassed to provide feedback. I received countless robo calls, emails and text messages. The last straw was that the company enlisted my service tech to call and ask for feedback. Truly, if this is what is to be expected every time I get service, I am going to take my business elsewhere.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/12/2021 12:48 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JE
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Jamilyn E.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great customer service and really went above and beyond for us.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/08/2021 11:05 AM

Thank you so much for the 5 Star Review Jamilyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
RB
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Robert B.
Lutz, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly staff
Staff are helpful and keep you informed of progress
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/08/2021 10:54 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
CW
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Cheryl W.
Tampa, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Same reason as below
Everyone was very courteous and extremely helpful.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/30/2021 01:25 PM

Thank you so much for the 5 Star Review Cheryl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JN
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John N.
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
My car is always ready on time and the work is done right the first time.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/30/2021 06:06 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
KP
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Kenneth P.
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
We believe in keeping up with scheduled maintenance
Keeping our vehicle in great running order pays for itself in the long run. We appreciate your staff being knowlegable about your products. We love our Hyundia and would recommend anyone looking for a reliable vehicle to give this brand a try.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/29/2021 06:10 AM

Thank you so much for the 5 Star Review Kenneth! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
JS
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John S.
Tampa, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Oil change and recall.
Excellent
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/24/2021 05:33 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
DW
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Donna W.
Zephyrhills, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Personable
I prefer to start a relationship with one service advisor that will eventually know me and my vehicle. In my opinion, too many cooks spoil the broth. I appreciate getting to know one person versus six or more. I will ask for Larry only because he treated me well and with respect.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 06:14 AM

Thank you so much for the 5 Star Review Donna! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Zephyrhills, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Xxx
Service rep was excellent.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 06:04 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
Verified Customer
Brooksville, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the people
they get you in and out in a very reasonable amount of time
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/23/2021 05:54 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LR
Larry Rosecrants
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