MATT AUSTIN

Not sure why you feel like we are so expensive. You have had one oil change and a 7500 mile service done to your vehicle and you have a total of 120 dollars invested. Between the two services that comes out to 60.00 dollars a service and you have factory parts and factory trained techs working on your investment.  We also manage all of your recalls or campaigns and perform those updates as needed. There is a lot more value with us than with competitors.

I apologize for the poor service you received. You have been a long time customer of ours and i hope this incident will not keep you from coming back to us. I don't think you have had any other issues with us. Please give us another opportunities to redeem ourselves. I will resend you another survey to fill out. Please ask for me at your next visit so that i can make sure that your visit with us is perfect. We aim to give 5 star service and get 5 star survey's.

Mr. Ritenburgh

I apologize for the leaking oil and for any inconvenience we have caused you. I am glad you came back so we could resolve your oil leak issue. Our technicians do make mistakes, fortunately it is not common. We strive to give our customers our best and it seems we did not deliver. I hope you can accept my apology , and hopefully you can give us another try.

Thank you for the wonderful comments. We are proud of our service team.

Mrs. Hardy

It is unfortunate you had an issue with your vehicle. It took sometime time to recieve all parts needed to do the repairs. We appologize for the repairs taking as long as it did.

Thank you.

It was so nice speaking with you this morning. I feel confident we will get your vehicle repaired. We just have to go through your extended warranty. If you need anything at all, please feel free to contact me at any time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Mr. Stearns

I thank you for taking the time to speak with me today about your last service experience with us. I can assure you that I will make you happy. I value you as my customer and will make it a point to address any concerns you may have. I look forward to seeing you at our scheduled time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Mr. Stearns
I have sent you a rescore request for concern resolution. Hopefully , since I have addressed your concerns , you can give me a 5 star response. I would greatly appreciate your feedback. If you have any questions or concerns , feel free to reach out to me.

Sincerely
Joe Bajalia AL030

Mr. Ferguson

It is counter productive to keep filling out bad surveys about us. The 30k service you paid for is the same everyone else pays for. I had offered you to come by so we can sit and discuss cost of ownership.

Mr. or Mrs May
  Your advisor will be glad to go over any questions you may have.

Mr. Daily

My Apologies. I did recieve your message and thougth I had resolved your concern. I hope you can forgive me. I am sure I can do something for you. Feel free to come by anytime ..

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Mr. Birdsong

You have been coming here for some time now and have met me and known my staff for years. You know we are extremely accomedating and at a minimum if a customer ask's where the restroom, or waiting area is I know anyone here in our establishmet would have shown her. Also there is signs showing where the customer lounge is, and there is a red carpet path laid out from the service drive to the door to the loung. I dont understand why she waited across the street at a resteraunt.

Mrs. Gordon

We appologize for any incovenience. We have had tremedous growth and keeping up with the influx of business has been challenging. The surveys are a direct reflection of our people and we strive to get 5 stars.

Mrs. Shell

 In the notes of the paperwork the tech did not notice anything wrong with your glove box. If you still think that there is an issue please stop by at your earliest convenience and i will help you with your concern personally. These suveys are my report card , and i would like you to give me 5 stars.

Sicerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Mr. Froehlich

It was so nice speaking with you today. I think will be very excited to see teh new line of vehicles Hyundai is coming out with. The survey is a direct reflection of my staff , so i hope you can give us 5 stars.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Mrs. Holt

It is unfortunate the you may have an intermittent issue with your A/C. We checked every aspect of your AC and did not find any issues at all. We evacuated and recharged the AC system with dye, so that if you have a slow leak than the next time you come in we can easily identifie it with a UV light. Our staff will always go above and beyond to remedie the problem, unfortunatley it may take more than one visit to fix the issue. We apologize for your inconvenience and hope to see you again in the near future.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager  AL030

We encourage our customers to price shop other dealers in our area. I think you will find that you get more with our services and our prices are inline with our competitors. We have a large client base from other dealers in our area. We do value your business and your happiness is very improtant to us so please dont hesitate to reach out to me at your next visit.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Mrs. Ledbetter

 Our process stays the same for all customers. When we greet the customer , we wright down all of there concerns and we discuss price before we start working on the vehicle. We even have the customer sign the sheet we used to wright with to make sure we have no mis communication. It is unfortunate , but if we do not follow this process than issues may arise. We do not charge customers for anything without prior approval. Please contact me or your service advisor with any concerns about your visit. We value all or our customers and want there experience to be a positive one.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager