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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

Verified Customer
Birmingham, AL
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Good service visit. shuttle very helpful. Good communications and Matt was very helpful as the service rep. He explained the issues well and showed concern to make best recommendations.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/30/2018 05:36 AM

Greatly appreciate the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
GF
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Gerald F.
Clanton, AL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
The service department was prompt with appointment time and completed servicing in a minimum of time.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/24/2018 09:38 AM

Thank you for giving us the opportunity to service your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer focused
Nice staff, friendly, convenient shuttle service for customers. Chick Fil A biscuits in the morning for customers in the break room while you are waiting on your car or a diagnosis or the shuttle service. The two locations could do a better job of communicating between each other. Shuttle is pretty prompt and friendly.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/19/2018 09:14 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JP
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John P.
Chelsea, AL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
it appears you did what you were suppose to do in a timely manner
i guess that makes it superior in todays world
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/15/2018 09:35 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
WJ
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Walter J.
Pinson, AL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Proactive
Wife says they replaced the inhibitor because it was on unannounced recall. Car seems not torun as wellnow poorgas mileage?!?!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/10/2018 05:56 AM

Walter

Inhibitor switch does not effect engine performance. A GDI service and a full tank of premium fuel will directly impact your gas mileage in a positive manner. Please ask for me at your next visit and we can discuss. We look forward to seeing you. I can also look into your fuel economy concern.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SF
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Sherry F.
Pleasant Grove, AL
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT JOB!
GREAT JOB!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/28/2018 12:11 PM

Thank you Sherry.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Pitt
Not sure if tires were rotated. Everything else was good. Nice clean waiting area
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/13/2018 12:48 PM

Thank you so much for the great survey. I looked in your history and your tires were not rotated. We typically rotate tires on the second service. Thank you for choosing Tameron Hyundai.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MO
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Maria O.
Birmingham, AL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Service
Service as good. I appreciate them for getting me out in a timely manner. Thank you.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/05/2018 06:25 AM

Thank you Maria. We look forward to seeing you again in the future.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Mount Olive, AL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Average
I was pleased with the service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/27/2018 06:46 AM

Thank you for the opportunity to service your vehicle. We look forward to seeing you again in the near future.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CG
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Christian G.
Helena, AL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Give me reason to stay!
I want to keep coming to Tameron Hyundai for my service but I am being torn because my former business that did all my service typically is half the cost. Please explain why I should continue to come and pay $40 for a oil change and pay $20 elsewhere and still get my fluids, tire pressure, and overall vehicle inspected to ensure everything is in good repair. You provide good customer service and want to encourage you to win me with excellent customer service.

It is all about relationships to me. I can still walk in the other business and feel like I am part of the family. It is a national brand, but I actually had the service manager offer his vehicle for me to drive because the repairs would take longer than expected. That is unheard of in our world today, yet he went above and beyond to ensure his customer was taken care of and the cost was exactly what he quoted before loaning me his car. That's Excellent Customer Service!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/23/2018 06:11 AM

Thank you for your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
KK
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Kendra K.
Birmingham, AL
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Timely Service
I went in for an oil change and a seatbelt recall. Everything was done in a timely manner.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/22/2018 07:26 AM

Thank you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DG
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Dorothy G.
Sterrett, AL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tucson
Love this car
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/24/2017 09:19 AM

Hope you have a wonderful christmas

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast Service
Matt in the service area was very nice and thorough. He not only sent an email regarding my vehicle, but he also made that personal phone call.
Thank you Matt! Great Customer Service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/22/2017 10:39 AM

Thank you for the survey. Hope you have a wonderful christmas.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MC
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Mary C.
Alabaster, AL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Necessity
For proper maintenance--necessity.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/20/2017 12:33 PM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
EK
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Elizabeth K.
Jasper, AL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not a happy customer right now..
The service before this one, I had over $300 of services (replacing filters and such) done because they made it seem like I REALLY needed to have them done even though my car is only 1 year old. So I did it anyway. I dropped my car off to get serviced again a week ago and when they called me, they tried to sell me the same service as before. The expensive useless service I had JUST gotten the time before. Needless to say I was mad. Check my car and see what I need. Do not go by mileage and just offer me whatever service mileage I’m close to. If I had somewhere else to go I would stop coming too Tameron. Never had an issue until now but trying to sell me stuff I clearly don’t need is a HUGE no-no in my book.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/11/2017 07:14 AM

Elizabeth

I appologize for your last service experience. We are very transparent and will show you why you need anything we recommend. In the process if we have made any mistakes we will own them and make it right.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
EJ
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Elizabeth J.
Pelham, AL
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2017
verified customer Verified Customer
Category: Service
Repaired
The car was towed in due to a major problem. It was repaired but the auto still smelled like oil.
Recommended
Employees worked with
MA
MATT AUSTIN
BT
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Barbara T.
Remlap, AL
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Fast service
Good service dept
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/04/2017 05:59 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JR
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Joyce R.
Prattville, AL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Kind of disappointed this time
Treatmenment no the same this time
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/26/2017 11:55 AM

Thank you for giving us the opportunity to serve you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
FB
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Fred B.
Chelsea, AL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall
Brought the car in for a recall. The work was completed but I also requested they set my tire pressure to 35 pounds and for the second time in a row this was not done.
Recommended
Employees worked with
MA
MATT AUSTIN
KK
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Kevin K.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Clean, good refreshments, waiting area.
Yes
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/28/2017 09:35 AM

Thank you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
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