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SureCritic / Hyundai Dealer / Lia Hyundai of Hartford / MATTHEW P BARTMAN
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MATTHEW P BARTMAN

Lia Hyundai of Hartford
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(52 reviews)
75

Reviews of MATTHEW P BARTMAN

Verified Customer
Hartford, CT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
?????????? thank you ne on time along with my recall
Everything was done on time along with my recall. Thank you
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 01/18/2022 12:27 PM

Thank you, Great to read

Employees worked with
MB
MATTHEW P BARTMAN
MC
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Michael C.
Higganum, CT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Happy customer
I could not ask for more from service experience. It was faster than expected and the staff and facility were great. They could use better snacks in the wait area.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 01/11/2022 05:15 AM

Thank you for the great feedback! Yes We should have the snacks in better order for your next visit, I do apologize for that. Please let us know if you need us. Thanks agian.

Employees worked with
MB
MATTHEW P BARTMAN
MB
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Mary B.
West Hartford, CT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Happy customer
Excellent service. I love the emails reminding me when service is due. Easy to make appointments online and courteous personnel, prompt service on arrival.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 01/11/2022 05:16 AM

Thank you, We are happy to read this!

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Rocky Hill, CT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Expectations exceeded
Took my recent purchase (Hyundai Elantra) in to service and was glad to find out that I didn’t need as much done as I thought. Ordered a maintenance package based on mileage and it was unnecessary although could’ve happened without any second thoughts on my part. Staff was proactive and transparent.

I was also satisfied with a free oil change due after purchase, a benefit that was unknown and wouldn’t have been considered unless offered.

Very good experience.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 12/30/2021 10:04 AM

This is Great to Read, Happy New Year!!! Thank you

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Glastonbury, CT
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Lia Hyundai of Hartford
The service staff at Lia Hyundai of Hartford had my best interest in mind from the first time I spoke with them.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 12/13/2021 06:26 AM

Thank you So much!! I am happy to read this!! Thank you for choosing us to service your vehicle(s).

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Hartford, CT
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2021
verified customer Verified Customer
7
Category: Service
Service Departmnt
Thank you Matt and Gavin for putting together a plan to take care of my recent issues. It's been a rough year but service does take care of business.
Employees worked with
MB
MATTHEW P BARTMAN
BE
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Brenda E.
Hartford, CT
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Oil change
Your survey could be shorter.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/08/2021 05:32 AM

Thank you for the feedback, Sorry for the shock, one thing I can assure is a better explanation, please let me know if you have questions on your last visit with us. We will do better on your next visit with us. Thanks again.   

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Hartford, CT
2016 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2021
verified customer Verified Customer
7
Category: Service
Service Departmnt
Thank you Matt and Gavin for putting together a plan to take care of my recent issues. It's been a rough year but service does take care of business.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2021
Service Type: Maintenance
0
Category: Service
Unsafe vehicle
My vehicle had been nothing but issues since taking it off the lot. Stay away from Hyundai’s as a whole.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/03/2021 09:10 AM

I am sorry to read this, Please understand that we are following hyundai's process 100% correctly to get your matter resolved. I am more than willing to discuss the matter over the phone but please this survey rating is for the dealership's service dept, We are doing everything we can to help.
Thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/15/2021 06:55 AM

Thank you for speaking with us today, I sent over an email with a blue bar (link) to re-score this survey. Please let myself or anyone in the service dept know and we will help, we are here for you.
Thanks

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Windsor, CT
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
First service on my car. Process went very smooth from making an appointment through the service.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/03/2021 08:15 AM

Thank you for the feedback. Hope you are enjoying your vehicle.

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Rocky Hill, CT
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good
Good
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 10/19/2021 07:44 AM

Thank you!

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Orlando, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
Great dealership
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 10/08/2021 08:34 AM

Great Customer!!! Thank you!!

Employees worked with
MB
MATTHEW P BARTMAN
SD
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Stephen D.
North Haven, CT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lia never fails me
Always exceptional service. I drive from North Haven and even though I could go elsewhere I remain loyal due to Lia and their awesome staff.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 09/20/2021 06:59 AM

Thank you for being an awesome customer!! I am happy that things went well and we will do our best to continue!!

Employees worked with
MB
MATTHEW P BARTMAN
Verified Customer
Hartford, CT
2013 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/26/2021
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Customer service
Hartford Lia always striving for improvement. Some key areas would be nice to take note. Upon completion of car services it would be nice to be taken to your car or have designed area where your completed service car can be picked up. It is important for the correct information be relayed, about why your coming in for services. The maintenance advisor was very pleasant and informative.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/27/2021 10:17 AM

Hello,

 My name is Gavin and I am the Service Manager for the dealership, I would like the opportunity to speak with you and address your concerns. I am sorry to read that you were not told where your vehicle was parked after completion as we do have a designated area for this, nevertheless 60% (3 stars) out of 100% (5 stars) makes me think maybe more then just the parking and I would like to discuss and resolve this matter. Please call me here at the dealership 860-240-1700 ext 3012
Thank you

Employees worked with
MB
MATTHEW P BARTMAN
DK
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Dinesh K.
Hartford, CT
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent timely service
All good
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 08/25/2021 08:38 AM

Thank you very much!

Employees worked with
MB
MATTHEW P BARTMAN
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