Business Solutions

MB
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MATTHEW P BARTMAN

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(52 reviews)
75
Send a Message to MATTHEW P

CB
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Charmin B.
Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service at Lia
Lia Hydinda is an exceptional dealer when you’re looking to buy are service a car they go the last mile to make their costumers well satisfied before leaving the location.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/22/2022

Thank you so much!

Employees worked with

JH
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Janice H.
Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
A very good
The service that I received was great. I enjoy going there. Nice customer service and workers.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/09/2022

Great customers make it easy!!! Thank you so much.

Employees worked with

MI
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Maricelis I.
Newington, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Service department did an excellent job
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/09/2022

Thank you so much! Always a pleasure.

Employees worked with

RW
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Robert W.
South Windsor, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Like my N Line Sonata
I like my N Line Sonata
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 03/11/2022

Hello Bob,
  Thank you for understanding the matter we were having with obtaining your seat part but the good news is that my Parts dept. manager informed me that we just got in the correct part to perform your repairs. I will ask my advisor to reach out and set up your vehicle's visit. Thanks again for understanding.

Employees worked with

Verified Customer
Bolton, CT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
6
Category: Service
Made things right
The service manager reached out after I had not the best experience with the service department and offered to repair the car but I had already had it fixed so instead refunded the diagnostic charge. It’s always good to see businesses reach out to customers and make things right as well as gather information to improve how they operate.
Employees worked with

DR
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David R.
Chaplin, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
excellent service
The service provided by Lia Hyundai is exceptional highly recommended
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/28/2022

Thank you, Great Customers!

Employees worked with

JP
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Jeffrey P.
New Hartford, CT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Overcharged
Tell the truth and don’t screw people over.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/10/2022

Hello,
 I am going to reach out to you by phone to discuss your visit with us. Thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/11/2022

Sir ,
     I can completely understand that you are busy with things, but it is very important to me that we resolve this matter.I am more than happy to use email and or this reply to communicate. I wanted to start off with an apology, as it is not our intentions to take advantage of anyone at any time. With that said Please allow me to offer an Oil change service at no charge to you to put things at easy with us. The oil additive is something that we have added to our oil change service about a year ago as we (dealer) have seen a tremendous change in engine life/longevity for the good, it also backs up with a warranty if their process is followed, Anyway please let me know if I can do anything else to resolve this matter as the star grading is very important to everyone here at the dealership and if you feel that this matter is resolved I will then ask you to consider re scoring the survey. Please let me know your thoughts. Thank you
 

Employees worked with

Verified Customer
Bolton, CT
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customer Verified Customer
6
Category: Service
Made things right
The service manager reached out after I had not the best experience with the service department and offered to repair the car but I had already had it fixed so instead refunded the diagnostic charge. It’s always good to see businesses reach out to customers and make things right as well as gather information to improve how they operate.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2022
Service Type: Repair
0
Category: Service
Terrible experience
Brought car in for recalls and issue with fuel light coming on and off with full tank of gas. Was told car needed a fuel pump replacement for a bad sensor. Sensor is part of the fuel pump and can’t be separated. It was also suggested that due to the milage of my car I have the transmission flushed and filter changed. I informed the service department that the milage doesn’t match the drivetrain as the motor and transmission had been replaced by Hyundai around 80,000 Miles. They should already have this information with the car history. As far as the fuel pump I was quoted $780 and change for the part and they needed payment in full to order. Then pay labor at $250 an hour when the part came in. Total was shy of $1100 for the repair. I declined the repair and took my car elsewhere. The fuel pump didn’t need replacing and the sensor slides off the fuel pump and unplugs from a harness. The part cost $28 and change and the other shops labor rate is $195. Took an hour to make the repair. Total cost was under $300 and the problem is fixed with an OEM part. Glad I went elsewhere. Being a car guy and raised around repairing vehicles I suspected that price and explanation from your dealership was very high and the pump being replaced was not necessary as it wasn’t a pump issue. I can’t imagine other customers who are not car savvy and paid the price without knowing. I won’t be referring anyone or taking my vehicle there for any repairs including recalls.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/07/2022

Hello, my name is Gavin as I am the service manager for the dealership. Please allow me to review your visit with us and I will reach out to you by phone. thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/11/2022

Sir Thank you for taking the time and speaking with me, I am also happy that we could resolve this and you understanding. Please let me know should you need anything, email or phone I am here, I am also having my office mail out what we talked about. I am going to send another email with a blue box link to clink on to get to the survey and re score it for us. Thanks again

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 02/21/2022

Hello Sir,
 Just wanted to check in with you, please let me know that you received the mail sent to you and also the link to the survey. Thanks

Employees worked with

Verified Customer
Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽 thank you ne on time along with my recall
Everything was done on time along with my recall. Thank you
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 01/18/2022

Thank you, Great to read

Employees worked with

MC
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Michael C.
Higganum, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Happy customer
I could not ask for more from service experience. It was faster than expected and the staff and facility were great. They could use better snacks in the wait area.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 01/11/2022

Thank you for the great feedback! Yes We should have the snacks in better order for your next visit, I do apologize for that. Please let us know if you need us. Thanks agian.

Employees worked with

MB
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Mary B.
West Hartford, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Happy customer
Excellent service. I love the emails reminding me when service is due. Easy to make appointments online and courteous personnel, prompt service on arrival.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 01/11/2022

Thank you, We are happy to read this!

Employees worked with

Verified Customer
Rocky Hill, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Expectations exceeded
Took my recent purchase (Hyundai Elantra) in to service and was glad to find out that I didn’t need as much done as I thought. Ordered a maintenance package based on mileage and it was unnecessary although could’ve happened without any second thoughts on my part. Staff was proactive and transparent.

I was also satisfied with a free oil change due after purchase, a benefit that was unknown and wouldn’t have been considered unless offered.

Very good experience.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 12/30/2021

This is Great to Read, Happy New Year!!! Thank you

Employees worked with

Verified Customer
Glastonbury, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Lia Hyundai of Hartford
The service staff at Lia Hyundai of Hartford had my best interest in mind from the first time I spoke with them.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 12/13/2021

Thank you So much!! I am happy to read this!! Thank you for choosing us to service your vehicle(s).

Employees worked with

Verified Customer
Hartford, CT
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2021
verified customer Verified Customer
7
Category: Service
Service Departmnt
Thank you Matt and Gavin for putting together a plan to take care of my recent issues. It's been a rough year but service does take care of business.
Employees worked with

BE
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Brenda E.
Hartford, CT
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/06/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Oil change
Your survey could be shorter.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/08/2021

Thank you for the feedback, Sorry for the shock, one thing I can assure is a better explanation, please let me know if you have questions on your last visit with us. We will do better on your next visit with us. Thanks again.   

Employees worked with

Verified Customer
Hartford, CT
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/15/2021
verified customer Verified Customer
7
Category: Service
Service Departmnt
Thank you Matt and Gavin for putting together a plan to take care of my recent issues. It's been a rough year but service does take care of business.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2021
Service Type: Maintenance
0
Category: Service
Unsafe vehicle
My vehicle had been nothing but issues since taking it off the lot. Stay away from Hyundai’s as a whole.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/03/2021

I am sorry to read this, Please understand that we are following hyundai's process 100% correctly to get your matter resolved. I am more than willing to discuss the matter over the phone but please this survey rating is for the dealership's service dept, We are doing everything we can to help.
Thank you

GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/15/2021

Thank you for speaking with us today, I sent over an email with a blue bar (link) to re-score this survey. Please let myself or anyone in the service dept know and we will help, we are here for you.
Thanks

Employees worked with

Verified Customer
Windsor, CT
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
First service on my car. Process went very smooth from making an appointment through the service.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 11/03/2021

Thank you for the feedback. Hope you are enjoying your vehicle.

Employees worked with

Verified Customer
Rocky Hill, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good
Good
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 10/19/2021

Thank you!

Employees worked with

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great
Great dealership
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 10/08/2021

Great Customer!!! Thank you!!

Employees worked with

SD
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Stephen D.
North Haven, CT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lia never fails me
Always exceptional service. I drive from North Haven and even though I could go elsewhere I remain loyal due to Lia and their awesome staff.
GAVIN P B., Service Manager from Lia Hyundai of Hartford responded on 09/20/2021

Thank you for being an awesome customer!! I am happy that things went well and we will do our best to continue!!

Employees worked with
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