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Thank you so much!
Great customers make it easy!!! Thank you so much.
Thank you so much! Always a pleasure.
Thank you for understanding the matter we were having with obtaining your seat part but the good news is that my Parts dept. manager informed me that we just got in the correct part to perform your repairs. I will ask my advisor to reach out and set up your vehicle's visit. Thanks again for understanding.
Thank you, Great Customers!
I am going to reach out to you by phone to discuss your visit with us. Thank you
I can completely understand that you are busy with things, but it is very important to me that we resolve this matter.I am more than happy to use email and or this reply to communicate. I wanted to start off with an apology, as it is not our intentions to take advantage of anyone at any time. With that said Please allow me to offer an Oil change service at no charge to you to put things at easy with us. The oil additive is something that we have added to our oil change service about a year ago as we (dealer) have seen a tremendous change in engine life/longevity for the good, it also backs up with a warranty if their process is followed, Anyway please let me know if I can do anything else to resolve this matter as the star grading is very important to everyone here at the dealership and if you feel that this matter is resolved I will then ask you to consider re scoring the survey. Please let me know your thoughts. Thank you
Hello, my name is Gavin as I am the service manager for the dealership. Please allow me to review your visit with us and I will reach out to you by phone. thank you
Sir Thank you for taking the time and speaking with me, I am also happy that we could resolve this and you understanding. Please let me know should you need anything, email or phone I am here, I am also having my office mail out what we talked about. I am going to send another email with a blue box link to clink on to get to the survey and re score it for us. Thanks again
Just wanted to check in with you, please let me know that you received the mail sent to you and also the link to the survey. Thanks
Thank you, Great to read
Thank you for the great feedback! Yes We should have the snacks in better order for your next visit, I do apologize for that. Please let us know if you need us. Thanks agian.
Thank you, We are happy to read this!
This is Great to Read, Happy New Year!!! Thank you
Thank you So much!! I am happy to read this!! Thank you for choosing us to service your vehicle(s).
Thank you for the feedback, Sorry for the shock, one thing I can assure is a better explanation, please let me know if you have questions on your last visit with us. We will do better on your next visit with us. Thanks again.
I am sorry to read this, Please understand that we are following hyundai's process 100% correctly to get your matter resolved. I am more than willing to discuss the matter over the phone but please this survey rating is for the dealership's service dept, We are doing everything we can to help.
Thank you for speaking with us today, I sent over an email with a blue bar (link) to re-score this survey. Please let myself or anyone in the service dept know and we will help, we are here for you.
Thank you for the feedback. Hope you are enjoying your vehicle.
Great Customer!!! Thank you!!
Thank you for being an awesome customer!! I am happy that things went well and we will do our best to continue!!