Business Solutions
SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1089 reviews)
80

Reviews of Mary A Carter

Verified Customer
Weatherford, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome customer service
Great customer service!
SARA P. from Hiley Hyundai of Burleson responded on 11/19/2021 09:19 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast and convenient
?
SARA P. from Hiley Hyundai of Burleson responded on 11/17/2021 01:05 PM

Thank you for the feedback!! We look forward to seeing you at your next service!
Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Midlothian, TX
2020 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/16/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
Oil change
Regular oil changes take almost two hours because they don’t have enough personnel but seeing as it’s free with the purchase of my new vehicle I can’t complain too much.
SARA P. from Hiley Hyundai of Burleson responded on 12/01/2021 04:07 PM

Thank you for sharing your feedback! I am concerned that there was an issue with your service. I appologize that your service took longer than expected. If there is something that I can do, please reach out to me and I will see what I can do to make it right. Thank you!

Sara Potts
Hiley Hyundai
Service Manager
817-945-9900 EXT 4109

Employees worked with
MC
Mary A Carter
Verified Customer
Venus, TX
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customer Verified Customer
10
Category: Service
My problem was taken care of
I had an issue and it has been taken care of quickly.
Employees worked with
MC
Mary A Carter
Verified Customer
Venus, TX
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customer Verified Customer
10
Category: Service
My problem was taken care of
I had an issue and it has been taken care of quickly.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2021
Service Type: Maintenance
0
Category: Service
Not happy
I was not happy with the price after being told it would be something else
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 11/03/2021 06:14 AM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
SARA P. from Hiley Hyundai of Burleson responded on 11/19/2021 09:21 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customer Verified Customer
10
Category: Service
Excellent customer service
The service department is awesome!!, thanks to Mary for all your hard work and taking time to explain everything.
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customer Verified Customer
10
Category: Service
Excellent customer service
The service department is awesome!!, thanks to Mary for all your hard work and taking time to explain everything.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2021
Service Type: Maintenance
9
Category: Service
Car is not fixed yet
Good customer service but the car is not fixed yet!
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/29/2021 11:48 AM

I will be calling you shortly

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
PR
gravatar
Paul R.
Cedar Hill, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service!
Overall great service. The folks at Hiley are very prompt and professional.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/25/2021 06:05 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/25/2021 06:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
RB
gravatar
Ronald B.
Lancaster, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome
My experience always the same everyone is friendly, they sent you a video of what’s going on with your car and tell you how long it’s going to be hot coffee than come and get you when your car is ready!!!
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/18/2021 06:07 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/18/2021 06:07 AM

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/18/2021 06:07 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
verified customer Verified Customer
10
Category: Service
Great Follow-up
I had some concerns after my recent service visit. Michael McMillan called about them and assured me that my special request is normally taken care of during a service visit. I was assured that I could bring my car back and he would personally take care of the items. Additionally, he say that the service team would have a training reminder about customer service issues.
My service visit was easy to schedule and was taken care of within the time frame that was planned. Thank you.
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
verified customer Verified Customer
10
Category: Service
Great Follow-up
I had some concerns after my recent service visit. Michael McMillan called about them and assured me that my special request is normally taken care of during a service visit. I was assured that I could bring my car back and he would personally take care of the items. Additionally, he say that the service team would have a training reminder about customer service issues.
My service visit was easy to schedule and was taken care of within the time frame that was planned. Thank you.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2021
Service Type: Repair
7
Category: Service
Recall repair
Easy to schedule and easy to get it done. Don’t wait on recall repairs.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/15/2021 06:50 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
DM
gravatar
David M.
Keller, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service experience
Did what I asked. Prompt, friendly, not pushy.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/12/2021 01:36 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
EF
gravatar
Esperansa F.
Arlington, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Esperansa
I always get great service from my Service advisor Mary. She always makes sure to explain everything for me to understand and I truly appreciate it
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/12/2021 05:37 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
YS
gravatar
Yvonne S.
Burleson, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service great
Love the service staff! Good communication while vehicle is being serviced. Heavy work load but overall would recommend.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 08/04/2021 07:50 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
MR
gravatar
Michael R.
Burleson, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good dealership
They do a good job. Mary in service is attentive and will look for discount coupons related to the work being done. I always feel like they know what they are doing.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 08/02/2021 06:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
JR
gravatar
Joe R.
Grandview, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service the way it should be.
Hyundai of Burleson Texas is in my opinion
Is one of the most enjoyable dealership
I have ever Dealt with.Their service is excellent with friendly. Personel that sincerely enjoy helping you. No put on
Attitude. When you leave honestly you have to smile about how well these folks treat you.All facilities are clean which in it self is an enjoyment. I will return.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/30/2021 03:42 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
BS
gravatar
Bill S.
Fort Worth, TX
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Vehicle Inspection
During my first visit to get an oil change and state inspection, the vehicle would not pass the inspection requirements. After having the repair made (new tires) I dropped into the dealership about a week later without scheduling an appointment. The dealership was busy and I expected to have to wait a while. The estimated wait time at check-in was 1 1/2 to 2 hours. I fully expected to have to wait and was prepared to do so. I was pleasantly surprised when in about 45 minutes they called to say my car was ready. The staff indicated that due to timing of jobs in the shop, they were able to work in my vehicle's inspection. To me, this indicates efficient "heads up" use of shop resources. It was much appreciated. Thanks to the shop technicians and service advisors for making it happen. Keep up the good work.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/30/2021 05:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
CK
gravatar
Cody K.
Edgecliff Village, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Total Satisfaction
I will always enjoy the ease and the convenience of scheduling my appointments and the exceptional way that provided service is executed. I will always come to Hiley
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/30/2021 05:34 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
SG
gravatar
Sylvia G.
Crowley, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Hiley Hyundai have the best customer service staff. They are prompt in getting your car in for its service and back to you in the time promised.
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/20/2021 05:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
TK
gravatar
Tom K.
Alvarado, TX
2020 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly,,no problems
very friendly people i had no problems getting the work done .
Recommended
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 07/19/2021 05:52 AM

DLR011079223

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
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