Business Solutions
SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1089 reviews)
80

Reviews of Mary A Carter

Verified Customer
Burleson, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Service Department is always efficient and professional.
SARA P. from Hiley Hyundai of Burleson responded on 11/29/2021 07:59 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
CP
gravatar
Christina P.
Joshua, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Santa Fe was having oil consumption issues
I LOVE my Santa Fe so when it started having an oil consumption issue I took it back to Hiley in Burleson... Mary and the rest of the staff were great and worked to get my issue resolved. After the needed testing had been done and Hyundai was provided evidence that it was in fact an issue they replaced and repaired and held true to the warranty! Still LOVE my Santa Fe!!!
SARA P. from Hiley Hyundai of Burleson responded on 11/29/2021 07:59 AM

Thank you for the feedback!! We look forward to seeing you at your next service!

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Weatherford, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome customer service
Great customer service!
SARA P. from Hiley Hyundai of Burleson responded on 11/19/2021 09:19 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast and convenient
?
SARA P. from Hiley Hyundai of Burleson responded on 11/17/2021 01:05 PM

Thank you for the feedback!! We look forward to seeing you at your next service!
Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Midlothian, TX
2020 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/16/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Oil change
Regular oil changes take almost two hours because they don’t have enough personnel but seeing as it’s free with the purchase of my new vehicle I can’t complain too much.
SARA P. from Hiley Hyundai of Burleson responded on 12/01/2021 04:07 PM

Thank you for sharing your feedback! I am concerned that there was an issue with your service. I appologize that your service took longer than expected. If there is something that I can do, please reach out to me and I will see what I can do to make it right. Thank you!

Sara Potts
Hiley Hyundai
Service Manager
817-945-9900 EXT 4109

Employees worked with
MC
Mary A Carter
Verified Customer
Venus, TX
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customerVerified Customer
10
Category: Service
My problem was taken care of
I had an issue and it has been taken care of quickly.
Employees worked with
MC
Mary A Carter
Verified Customer
Venus, TX
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
verified customerVerified Customer
10
Category: Service
My problem was taken care of
I had an issue and it has been taken care of quickly.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/02/2021
Service Type: Maintenance
0
Category: Service
Not happy
I was not happy with the price after being told it would be something else
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 11/03/2021 06:14 AM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
SARA P. from Hiley Hyundai of Burleson responded on 11/19/2021 09:21 AM

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if there is anything else that you need

Sara Potts
Hiley Hyundai
Service Manager

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customerVerified Customer
10
Category: Service
Excellent customer service
The service department is awesome!!, thanks to Mary for all your hard work and taking time to explain everything.
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
verified customerVerified Customer
10
Category: Service
Excellent customer service
The service department is awesome!!, thanks to Mary for all your hard work and taking time to explain everything.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2021
Service Type: Maintenance
9
Category: Service
Car is not fixed yet
Good customer service but the car is not fixed yet!
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/29/2021 11:48 AM

I will be calling you shortly

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
PR
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Paul R.
Cedar Hill, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
Overall great service. The folks at Hiley are very prompt and professional.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/25/2021 06:05 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/25/2021 06:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
RB
gravatar
Ronald B.
Lancaster, TX
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome
My experience always the same everyone is friendly, they sent you a video of what’s going on with your car and tell you how long it’s going to be hot coffee than come and get you when your car is ready!!!
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/18/2021 06:07 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/18/2021 06:07 AM

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/18/2021 06:07 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
verified customerVerified Customer
10
Category: Service
Great Follow-up
I had some concerns after my recent service visit. Michael McMillan called about them and assured me that my special request is normally taken care of during a service visit. I was assured that I could bring my car back and he would personally take care of the items. Additionally, he say that the service team would have a training reminder about customer service issues.
My service visit was easy to schedule and was taken care of within the time frame that was planned. Thank you.
Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2021
verified customerVerified Customer
10
Category: Service
Great Follow-up
I had some concerns after my recent service visit. Michael McMillan called about them and assured me that my special request is normally taken care of during a service visit. I was assured that I could bring my car back and he would personally take care of the items. Additionally, he say that the service team would have a training reminder about customer service issues.
My service visit was easy to schedule and was taken care of within the time frame that was planned. Thank you.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2021
Service Type: Repair
7
Category: Service
Recall repair
Easy to schedule and easy to get it done. Don’t wait on recall repairs.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/15/2021 06:50 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
DM
gravatar
David M.
Keller, TX
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service experience
Did what I asked. Prompt, friendly, not pushy.
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/12/2021 01:36 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
EF
gravatar
Esperansa F.
Arlington, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Esperansa
I always get great service from my Service advisor Mary. She always makes sure to explain everything for me to understand and I truly appreciate it
MICHAEL M., Service Director from Hiley Hyundai of Burleson responded on 10/12/2021 05:37 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Mike McMillan
Service Director
817-945-9900
mmcmillan@hileyburleson.com
Employees worked with
MC
Mary A Carter
DH
gravatar
David H.
Fort Worth, TX
2020 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
RYAN S. from Hiley Hyundai of Burleson responded on 03/23/2021 12:08 PM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
CL
gravatar
Clyde L.
Fort Worth, TX
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/11/2021
Service Type: Maintenance
Category: Service
RYAN S. from Hiley Hyundai of Burleson responded on 03/11/2021 11:16 AM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and we will reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
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