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SureCritic / Hyundai Dealer / AutoNation Hyundai Mall of Georgia / MICHEAL HENDRIX
MH

MICHEAL HENDRIX

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(236 reviews)
75

Reviews of MICHEAL HENDRIX

PH
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Pang H.
Hoschton, GA
2016 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2020
verified customer Verified Customer
Category: Service
Reached out to fix issue I left on my 1st review.
They reach out and was able to resolved the issue I left on my 1st review. Will consider going back for future services. Thanks for reaching out to help get everything resolved
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/08/2020
Service Type: Repair
Category: Service
No good
Left my interior dirty and finger prints all all over.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/09/2020 06:54 AM

Thank you for your feedback and taking the time to do our survey. A representative from Autonation will reach out to you to see how we can better serve you.

MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 09/09/2020 07:52 AM

CURRENTLY WORKING WITH CUSTOMER TO RESOLVE ISSUE - 

Employees worked with
MH
MICHEAL HENDRIX
JA
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Jazmyn A.
Lawrenceville, GA
2007 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customer Verified Customer
Category: Service
impeccable service
thank you micheal and hyuandai for making my visit so enjoyable!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2020
Service Type: Maintenance
Category: Service
boo
the simple services took three days to complete. i dropped my car off on tuesday, and could not pick it up until saturday. i expected my car to be the first car worked on wednesday morning, since i dropped it off on tuesday.
Not Recommended
ELOY F. from AutoNation Hyundai Mall of Georgia responded on 07/16/2020 07:47 AM

spoke with customer, issue resolved

Employees worked with
MH
MICHEAL HENDRIX
ZK
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Zachary K.
Gainesville, GA
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
Would recommend knowing exactly what you want before going. If you do not there's a good you will be a victim of an upsale for services you don't actually need. Recently I went for a standard 30k service. I asked for the factory recommended service, listed in the owners manual if you need to find it. The tech then pointed to a package and said, "that's what this package is." No, it wasn't. The package was what the dealer recommended. After declining the unnecessary services I got the work done only to find they charged me for little things I didn't ask for ( like windshield washer fluid) and they didn't do things I specifically asked for (making sure the tire pressure was correct.) You at least need to get the little things right if you expect me to listen to all your up-selling. The service is disappointing.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/30/2019 04:53 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Winder, GA
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/27/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Do not take your car here
On July 23rd I brought my vehicle in for a simple oil change and a tire rotation as well as check to see why I had a tire leaking air. While I was waiting they told me that my car needed an alignment, so I told them to do it. When I got the vehicle back I walked out and immediately noticed that my tires had not been rotated, then I got in and my low tire light was still on. Autonation did not rotate my tires nor did they check to see why my tire was low. So I walked back in after waiting for 3 hrs just to wait longer while they checked on these two things. I was then told that they couldn't find anything in my tire so they topped it off with air, and the reason they didn't rotate my tires is because the tread was too low. Neither of these two things were explained until after I noticed that they had not done the service. Later that day my car made a noise and stopped running which left me stranded. Autonation towed the car back to the dealership and told me it needed a new motor. They didn't hassle me about a new motor because they knew they had performed a improper oil change. They had told me that due to my inconvenience they would have the car cleaned and detailed. Today, two months later, I finally get my car back only to find that my front bumper has been reinstalled incorrectly. Apparently the front bumper comes off during an engine swap. The fog light valence is barely hanging on to the bumper cover, they did not detail the car like they promised but rather they left the interior dirtier than when I dropped it off, including grease on the arm rest and the plastic floor mats wadded up and thrown in the back seat. I had them correct the bumper, which they did a terrible job of (still looks like my fog light valence could fall off) however I didn't have time to wait on it to be cleaned. I drove off in the car excited to finally be done with Autonation Hyundai Mall of Georgia, only to realize that the car either didn't get an alignment on July 23rd or they knocked it out of alignment during the engine install. I called 3 hours ago to see when they can take care of the alignment and have still yet to hear back from them. At this point I really want these things taken care of but am scared to take my vehicle back to Autonation. I may end up paying to have these issues fixed just so I don't have to deal with them anymore.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/02/2019 04:30 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
DB
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Daniel B.
Suwanee, GA
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
New starter installed
Read previous message!!!
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/09/2019 04:55 AM

Thank you for taking the time to take our survey,

Employees worked with
MH
MICHEAL HENDRIX
ME
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Melvin E.
Cumming, GA
2015 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
n/c
n/c
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 06/17/2019 04:37 AM

Thank you for your response, I understand your frustration with the results of your repair. The findings of you cutting and trying to repair your own head lights is what lead to them no being covered. If you would have brought the car in without trying to repair them, this would not be an issue. You replaced the whole inside wiring harness with a after market wire and plug with home electrical wire nuts. Hyundai unfortunately will not accept that and pay for that. We are always here to help in the best way we can. Unfortunately in your case there was nothing we could do. If you would like to discuss further please call men.

Thank You
Dustin Nelson
Service Manager.

Employees worked with
MH
MICHEAL HENDRIX
DB
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Daniel B.
Suwanee, GA
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
verified customer Verified Customer
Category: Service
Review
Great staff and people; excellent service and results.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2019
Service Type: Repair
Category: Service
Warranty repair incuding case #
Read previous comments!!!
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 02/18/2019 04:33 AM

Thank you for your response on your previous service. I apologise for the mix up and I will be looking into your concern and I will be reaching out to you to speak with you.

Thank you
Dustin Nelson
Service Manager.

DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 02/19/2019 06:58 AM

Daniel,
Thank you for taking the time to speak with me today and allowing me to address your concerns. As always we value as a customer and we are happy to go the extra mile for you.

Thank you
Dustin Nelson

Employees worked with
MH
MICHEAL HENDRIX
MC
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Meher C.
Cumming, GA
2014 Hyundai Sonata Hyb
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Bad service
Bad Service
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/22/2019 11:40 AM

Thank You for responding to our survey. I will be reaching out to you to get a better understanding of what happened and how I can better serve you.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Cumming, GA
2018 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Can't get receipt of service emailed
Tried twice to get receipt of service emailed to me. No such luck when computers were down
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 12/05/2018 05:54 AM

I apologize for the troubles. I will be reaching out to you soon to see how I can better help you.

Dustin Nelson
Service Manager. 

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lula, GA
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Attention to detail and customer service
The technicians need to be committed in doing an HONEST job!
Not Recommended
JUSTIN M B. from AutoNation Hyundai Mall of Georgia responded on 09/11/2020 08:22 AM

Thank you for your feedback we will be in touch with you for a resolution 

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Gainesville, GA
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Disappointing Visit
Poor communication.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/26/2019 04:33 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
IC
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Interior C.
Dacula, GA
2017 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor facilities and not service program not convenient
Explained in survey.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 08/26/2019 11:10 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
OM
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Oliver M.
Clarkesville, GA
2013 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fine staff but gouged in the service department.
My next car will be another Hyundai but l will explore other options for service. I would recommend a purchase at this dealership but warn them of getting service done there.
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 04/05/2019 05:27 AM

Thank you for taking the time to speak with me yesterday. I appreciate all the feed back.  Have a wonderful day and if you need anything in the future please reach out to me. 

Thank You,
Mike Hendrix

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Marietta, GA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Lack communication
Original issue was not fixed during first visit. No paperwork was given as to what was performed during visit. Communication was lacking in multiple aspects. Very disappointed with the sevice but I would still highly recommend the Hyundai brand.
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 03/04/2019 04:31 AM

Thank you for your responce. I will be reaching out to you to speak with you on these concerns.

Thank You!
Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
JA
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James A.
Sugar Hill, GA
2012 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Disappointing
Brought my 2012 Genesis in for problems with the engine revving for no reason and for lights turning on and off randomly. Was told they "couldn't find the problem" on either issue and that was it - not reasonable fixes - no offer at all to try and figure out the problem.

I find that very hard to believe this total disregard of, but I'll be looking for a new car elsewhere.................
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/15/2019 12:01 PM

Thank You for responding to our survey. I will be reaching out to you to get a better understanding of what happened and how I can better serve you.

Employees worked with
MH
MICHEAL HENDRIX
SB
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Susan B.
Hoschton, GA
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Tried to sell service apparently not needed
Told me they recommend an engine flush at 50,000 miles -- whatever that is. This service is not listed by Hyundai as needed.
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 12/20/2018 11:56 AM

Thank you for responding to our survey. We will be reaching out to you in order to better assist you.

Employees worked with
MH
MICHEAL HENDRIX
LP
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Leonel P.
Cumming, GA
2016 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/11/2018
verified customer Verified Customer
Category: Service
Oil exchange
It took more then usual...
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/10/2018
Service Type: Maintenance
Category: Service
oil exchange took 2 1/2 hours
even I had appoiment
Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 10/11/2018 05:54 AM

Thank you for filling out our survey. I will be reaching out to you to see how I can better serve you.

Thank You
Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
SJ
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Shawonda J.
Atlanta, GA
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
verified customer Verified Customer
Category: Service
Customer Service was great
I would suggest topping off fuels and adding air when necessary to provide even better service to the customer.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2020
Service Type: Maintenance
Category: Service
Mike was Awesome but...
The customer service was great, however, I feel it would’ve been 5 Star service if fluids were topped off and air was added to the tire. As a customer, I would’ve liked to see a little more care given to the car ensuring it had at least the basics covered. I was disappointed that I had to add air to my tire the next day.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 03/11/2020 06:30 AM

THANK YOU FOR YOUR FEEDBACK 

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lawrenceville, GA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Manager needs to be polite!
Service Manager never greeted customers, interrupted conversation between my son + me + our service guy (Mike) as we were checking out and paying - So rude and disrespectful- acting like we were nothing and needed to leave to allow next customer in. Shameful!!!! Learn to treat customers like you want them to return and you value their business! I have had 7 Hyundai’s too! Why go back to this dealer?!?!?!
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/03/2020 04:41 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lilburn, GA
2011 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Average
Customer service isn’t. The same. As it. I once. Was... I’ve. Been coming since 2011. I’m considering changing dealers
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/04/2019 04:31 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
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