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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

HC
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Harold C.
Scottsdale, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customer Verified Customer
10
Category: Service
ReScoring my service
I did not mean to originally submit a score of four but rather the top number of 5!
Employees worked with
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NORM ROSEN
GB
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Gabrielle B.
Tempe, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
service & great people
helping with us to under stand what the issue was
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2021 10:04 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SH
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Steven H.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Rental car with appointment- bad
Bad customer service with rental car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/24/2021 03:21 PM

Wow - very sorry Steven.

Over the years we've enjoyed a pretty good relationship with Enterprise when we've needed them.  These days have been tougher, seems there aren't enough rental cars and not enough people at the agency either.  We know Norm is usually the best at coordinating your visits, and we know he must have thought it would have been much smoother than it was or else he would have rescheduled your visit.

We have too few choices for rental cars these days and we're sorry this visit did not go as planned.  The two star review will count against Norm which we don't think was your intention, but absolutely promise to share your frustration with Enterprise (not much we can do about it these days, but we'll let them know it is disappointing).

We'll look forward to Norm making this up to you on a future visit, he'll want to erase this review.


Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very satisfied customer
Bought my new Palisade there and had my Sante Fe serviced there for several years. Would not consider anywhere else. Service department is terrific and my Service Advisor Norm is exceptional!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/01/2021 08:28 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are so happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MA
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Mary A.
Phoenix, AZ
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
verified customer Verified Customer
Category: Service
Nazi is the best
I had a less than perfect visit a month or so ago. It wasn't bad just not up to the standards that I am used to with this Hyundai dealer. I wrote a review and received an immediate response from the general manager addressing my concerns. I was impressed. My review was read. Since then, Hyundai has reached out to me several times to address my concerns. Due to schedules, we did not connect until today. Nazi, the Service Manager spoke to me and we have scheduled an appointment to look into a sensor issue that has just come up. She was concerned and responsive. I have always had the best service from this dealer for the last 8 years and bought another Sonata in 2020 because I like working with them.
Recommended
Employees worked with
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NORM ROSEN
CH
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Charles H.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Expert Service!!!!!!!
The entire staff is always very helpful and corrects the need a customer has with their car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/01/2021 09:50 AM

Thank you Charles for the wonderful review and recommendation.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They just do things right
Having owned many different cars by many manufacturers I have found what I was looking for, a quality car and the best service I have ever experience. A tip of my hat to Mike Southern and his team for outstanding work
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/01/2021 09:53 AM

Thank you for the amazing review and recommendation.

We are happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Very good!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/01/2021 09:51 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TF
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Timothy F.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional from Sales to Service
I have had a wonderful experience both purchasing my Hyundai and having it serviced at this dealership. Very happy!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/22/2021 08:00 AM

Thank you Timothy for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DP
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David P.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
I always appreciate the great, consistent, thorough service given by Norm and the folks who do the work on my vehicle....I get my car back cleaner than when I arrived, fully serviced and ready for the road. Norm is always great to work with and I have never had a negative moment with the folks in service...
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2021 08:49 AM

Thank you David for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honesty. integrity, thoroughness, competitive
I'm not sure they met any of these attributes
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/28/2021 09:55 AM

This is disappointing.

Our shop is set up with special mirrors so our technicians can check bulbs all around the car while still sitting in the drivers seat, we are human though.  I'm glad we sorted this out and would be happy to review the other work performed during your visit, we're sorry any doubt whatsoever has arisen but we would be happy to address all of your concerns to your complete satisfaction.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service.
Good service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/13/2021 11:33 AM

Thank you for the positive review.

Next time let us know how we can earn that 5th star, we plan to be your dealer for life and whatever we can do to make your visits more pleasant we would certainly want to do for you.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CB
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Charles B.
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Superior service oriented.
Took vehicle in for power seat related issue. Was advised that there was a campaign outstanding on my vehicle and was also taken care of in a very efficient manner.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2021 01:32 PM

Thank you for the wonderful review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SH
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Susan H.
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service
Nice people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/10/2021 01:31 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JC
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Jean C.
Paradise Valley, AZ
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
verified customer Verified Customer
Category: Service
Outstanding way to rectify
I am impressed on how fast Hyundai responded to my concerns and immediately wanted to rectify to solve the issue I am having with my car
Recommended
Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy Palisade Customer
Great Service as usual from Norm and Hyundai!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/22/2021 11:28 AM

Thank you for the great review and recommendation.

We are happy to be your Palisade dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KM
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Kenneth M.
Fountain Hills, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
recall work
The recall work was done quickly and my car was returned with a thorough car wash. Very pleased with the service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/22/2021 11:25 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Charles O.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Very nice experience
We were very pleased, the service was outstanding and the car was repaired in a short time
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/22/2021 11:28 AM

Thank you Charles for the great review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lorraine S.
Scottsdale, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Santa Fe Service
I always get good service every time I bring my car to Hyundai on Frank Lloyd Wright. I have been a customer there for over 8 years! They are like family!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/02/2021 06:58 AM

Like family indeed.

Thank you Lorraine, it is always great to see you.  It has been our absolute pleasure to be your dealer these many years now and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TF
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Timothy F.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always Prompt and Courteous
Always prompt and courteous when you visit this dealership for service. Norm Rosen has been a wonderful service advisor.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/16/2021 09:56 AM

Thank you Timothy for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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