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SureCritic / Hyundai Dealer / Puente Hills Hyundai / ROBERT BINKLEY
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ROBERT BINKLEY

Puente Hills Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(267 reviews)
85

Reviews of ROBERT BINKLEY

IT
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Ivy T.
Diamond Bar, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
what it mean review title, I do not understand?
Excellent service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/29/2018 07:53 AM

Hi Ivy,
Thank you for your 5 star survey.
We are happy to hear that our service advisor gave you exellent service.
We are looking forward to seeing you soon.

Employees worked with
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ROBERT BINKLEY
PR
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Philip R.
Whittier, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service and Recommendations
Memorable experience getting my Sonata serviced. Javier was extremely helpful, efficient, and made my service experience an easy one. He also made sure to alert me to the next round of scheduled maintenance and what that would involve from a time and cost perspective. Appreciated being informed of what to prepare for.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/25/2018 01:00 PM

Hi Philip,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provide you exellent service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
KM
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Kimberly M.
Walnut, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent!
I had my service with Javer, who was fantastic. He did a great job of explaining everything that would be done during the service and keeping me informed about my car. I will definitely be making my appointments with him in the future.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/24/2018 02:57 PM

Hi Kimberly,
Thank you for your 5 star survey, and being loyal customer.
We are happy to hear that Javer provided exellent service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Los Angeles, CA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome Service
The service was prompt and professional went in for a oil change and found out I had two recalls. The rep was nice to let me know about them and was taken care of. I always come to this location when I live way closer to the Commerce location (which has horrible customer service). Never had a bad experience at this location always nice professional workers and always leave satisfied.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/23/2018 04:03 PM

Hi,
Thank you for your 5 star survey, and being loyal customer despite of driving extra miles.
We are happy to hear that we always provide you awesome service whenever you visited our dealership.

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
PC
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Peter C.
Anaheim, CA
2011 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Respond to your email regarding my last one
Thanks for your improvement
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/12/2018 10:05 AM

Hi Peter,
Thank you for taking the time to give us your feedback. I am very sorry to receiving of 3 star rating.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Diamond Bar, CA
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Safety recall -NOT
Failed part replacement should have been covered under a safety recall. Replacement of $6 part cost me $400.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 08:40 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
Your comment will be helpful to improve our service for future.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Diamond Bar, CA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Thanks!
Raymond was very friendly and helpful

Thank you
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/02/2018 01:30 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employees worked with
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ROBERT BINKLEY
DF
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Donna F.
Fontana, CA
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
The employees
Wonderful service...my favorite is Javier he's very helpful, kind, and friendly.
The young man Curtis is awesome he provides quick service as soon as you pull up.
Ricky is very helpful too.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/02/2018 02:41 PM

Hi Donna,
Thank you for the 5-star review.
We are so happy to hear that you received excellent customer service from Javer,Curtis and Ricky.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
Ontario, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Dealership
I took my car in for it's semi-annual automate, I also had a few recalls and my car was making a clicking noise when I would turn the wheel. Raymond took care to note everything I was in there for and worked his hardest to get me out as quick as possible. The service tech took the car for a test drive after doing the repairs and he didn't like the noise it was still making, so he brought it back and made some other adjustments/replacements to it. Most dealerships would have stopped at what they "thought" was the solution and left it at that, but not these service techs. I feel he went the extra step to make sure I didn't have to bring it back for any additional repairs for the same issue. Although it was a very long day, and yes they offered to drop me somewhere, their lounge is a nice relaxing area so it didn't bother me to stay and wait.
Nice friendly staff makes me keep coming back. Thank you for all your hard work and great customer service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/02/2018 02:39 PM

Hi,
Thank you for 5 star review with very nice comment about our service advisor and service performance.
I will pass your kind words to staff.
Happy New Year!

Employees worked with
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ROBERT BINKLEY
JR
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June R.
Los Angeles, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Nice people, nice facility
Great job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/19/2017 11:19 AM

Hi June,
We are happy to hear that you satisfied our service department.
Thank you for 5 star survey.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
Verified Customer
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome Service Department
The service department is friendly, knowledgeable and efficent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/22/2017 08:40 AM

Hi,
Thank you for 5 star review.
We are glad to hear from customer that we provided awesome service.

Employees worked with
JE
JAVER ESQUIVEL
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ROBERT BINKLEY
Verified Customer
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Service adviser was kind to do service
Good
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/07/2017 07:37 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that Javer provided good customer service.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
MT
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Michael T.
Diamond Bar, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly
clean waiting area, friendly, accommodating & promised on time
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/01/2017 03:09 PM

Hi Michael,
Thank you for 5 star survey.
We are happy to hear that you satisfied our dealership and staff.
We are looking forward to servicing your vehicle again.

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
Verified Customer
Beaumont, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
My service writer and mechanic were very friendly. Robert took the time to come over and explain to me exactly what was happening with my Sonata. Excellent customer service!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/12/2017 03:22 PM

Hi,
Thank you for perfect survey with nice comment about our one of service advisor.
We are looking forward to seeing you again.

Employees worked with
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ROBERT BINKLEY
PE
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Paul E.
Walnut, CA
2005 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Repair Experience
Have a new great manager: Mr Park. Skillful and considerate to his own company and customers, a great balance. Customers feel comfortable and fairly treated.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/06/2017 11:04 AM

Hi Mr.Eng,
Thank you for taking the time to complete our survey and posted at Yelp.
I appreciate business and happy to hear that you received comfortible service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
SK
SEAN KIM
Service Director
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ROBERT BINKLEY
DI
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Donna I.
La Habra, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Honest, Caring and Professional
Puente Hills Hyundai has proven to be trustworthy and they make every effort to ensure service is a good experience.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/02/2017 12:03 PM

Hi Donna,
Hi Donna,
Thank you for 5 star survey and being our loyal customer.
We really appreciate your loyalty and nice words to Javer.
We are looking forward to servicing again.

Employees worked with
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
JP
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Jessica P.
West Covina, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service
From driving my car to the service section to the very end of having the shuttle take me home everyone from start to finish was nice and very helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/25/2017 08:27 AM

Hi Jessica,
We are pleasure hear that we provided you for great customer service.
Also,thank you for your perfcet survey score.
Have a good week.

Employees worked with
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ROBERT BINKLEY
SS
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Sorraput S.
Monterey Park, CA
2012 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Ignoring a line of 7 to 8 customers waiting to be checked in
Awful customer service. No one seems to care about servicing customers.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/12/2017 04:52 PM

Hi Sorraput,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
avatar
ROBERT BINKLEY
Verified Customer
El Monte, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Very professional.
The car was maintained in a very satisfactory condition.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/08/2017 07:44 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employees worked with
avatar
ROBERT BINKLEY
TT
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Tony T.
Temple City, CA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I Know all the service rep by name and the who ask how I am doing and welcome me to Hyundai Punete Hills
N/A
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/04/2017 07:53 PM

Hi Tony,
Thank you for taking the time to complete our survey.
However we were wondering if we missed something because of the 3 Star score .
Would you please let us know where we went wrong.
You always strive to earn5 Star rating.
I am sending another survey if you wish to change your score to 5 Stars.
Thank you for your reconsideration.

Employees worked with
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ROBERT BINKLEY
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