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Ricardo Garcia

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1198 reviews)
92

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
never got a call saying my car was done, so assumed and she was done. Only thing I would say I was looking for.
Yes, good deal, and you know you're getting good service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/21/2016 12:17 PM

Thank you for the positive review despite us missing getting in touch when the car was done.

Normally, if you are not waiting we make sure to let you know before your car is all done that the finish line in approaching so you can plan around your pick up.

We appreciate the feedback and we'll work to communicate with you better next visit.

Michael Southern
Service Manager

Employees worked with

CW
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Carol W.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhardt Hyundai North Scottsdale waiting room
Food, TV, Reading Materials
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/18/2016 09:12 AM

Thank you Carol.

we are glad you enjoyed our lounge and our service and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

DM
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Diane M.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer care!
Friendly efficient service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2016 04:47 PM

Thank you Diane.

We are glad you be your Hyundai dealer.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change & tire roATION
Quick service, pleasant waiting room and good coffee
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2016 02:26 PM

Thank you for the great review.

We're glad to be your Hyundai dealer, and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SM
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Sara M.
Phoenix, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience.
Thank you Ricardo and Earnhardt, great experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/14/2016 09:43 PM

Thank you Sara.

When you're here you're family.  We are glad to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
2013 Hyundai Genesis Co
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service takes to long
The appointment two weeks to schedule for an oil change as I requested first appointment in the morning. After 1.5 hours I checked in and was told "someone didn't show up". I understand that things happen, however I expect to be told so I can make the decision to wait or reschedule.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/14/2016 06:23 PM

Thank you for the feedback Kathleen.

Generally and oil and filter change with a multipoint inspection plus a car wash should take an hour to an hour and a half depending on the time of day.  Without a wash we are generally under 1 hour.  We're sorrynthismvisit took longer than normal and we will make arrangements to get you a new sticker.

We will make a note on your file that we owe you a speedier visit next time and we look forward to the chance to make this up to you.

Michael Southern
Service Manager

Employees worked with

DD
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Donald D.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service advisor
Service Advisor Ricardo Garcia was top notch. He kept us informed on the progress of our repairs since we had to leave it for several days, also since we only have one car he gave us a courtesy car to use. Excellent, plan on getting a new car from you soon.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/11/2016 12:19 PM

Thank you Donald.

We appreciate the great review and special mention for Ricardo who helped out this visit, and we look forward to serving you again, on this car, or your next car...

Michael Southern
Service Manager

Employees worked with

MP
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Maureen P.
Scottsdale, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service new car
Had to bring car in for sun roof
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/11/2016 11:04 AM

Thank you Maureen.

We are glad to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
They take great care of their customers and the waiting lounge is very comfortable.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2016 04:09 PM

Thank you very much.

We are glad to be your Hyundai dealer, and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

TM
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Terrence M.
Scottsdale, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Need an appt.
You better have an appt. for a weekend date or you will wait forever.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2016 11:57 AM

Thank you again.

Saturdays do tend to be busy and it would be the day we would be least likely to recommend walking in without an appointment.

Still, we will always do our best, but we will give priority to vehicles with an existing appointment. 

I am glad we were able to get your vehicle done on a Saturday without an appointment, but if Saturdays will be the best day for you please call us or let us or schedule online ahead of time so we can better serve you. 

Michael Southern
Service Manager

Employees worked with

CG
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C G.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not getting coupons for service
You are not listening
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2016 11:45 AM

Thank you for the 5-star review.

I am glad we had the chance to talk about this and come up with a solution.  It is likely that since you drive up from Tucson to service your vehicle our local coupons don't reach you in Tucson.

Going forward you are welcome to bring your Jim Click coupons and we can compare them to our local coupons to get you all the discounts  you deserve.  We really do appreciate you driving up from Tucson and we'll make sure you know that when you come.

Michael Southern
Service Manager

Employees worked with

KM
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KILEY M.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great customer service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2016 10:17 PM

Thank you Kiley.

We are glad to be your Hyundai dealer.  Thank you for the great review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

CH
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Christine H.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Covenant location
I think you service Dept is great. Ricardo was very nice, I'm not sure if we were on the same page about things but it all worked out
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2016 01:39 PM

Thank you Christine.

We've been glad to be your Hyundai dealer and we appreciate the 5-star review.

Michael Southern
Service Manager

Employees worked with

DD
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David D.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Good tea
excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2016 11:32 AM

Thank you David.

We're glad you like the tea and our Car Care Express service.  We appreciate the 5-star review and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
service
great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/02/2016 09:25 PM

Thank you very much.

We are glad you enjoyed our Car Care Express service and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

MC
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Michael C.
Phoenix, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2016
verified customerVerified Customer
Category: Service
M C
Thank you for your good service
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/31/2016
Service Type: Maintenance
Category: Service
M C
Good service staff
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/31/2016 01:56 PM

Flat tires never happen at a good time.

If we could have repaired the tire for you, we would have of course.  Unfortunately when the puncture is that close to the side wall, it cannot be safely patched.

Although the tire was only a little over 6 months old, no tire is indestructible and punctures like you experienced are simply outside the manufacturer's (or the dealer's) control.

We will always work with you; we've had a long relationship and the frustration of needing a new tire notwithstanding, we are still your dealership and you know we'll be here for you in the future when you need us.

Michael Southern
Service Manager

Employees worked with

LL
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Lease return
They handled my return in a fast and courteous manner
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/28/2016 08:18 AM

Thank you Lanny.

We have been glad to be your Equus dealer.  Thank you for the great review and we look forward to serving you again in the future.

Michael Southern
Service Manager

Employees worked with

JV
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Jankees V.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Yes of course. This is my second car I have purchased from Earnhardt and they always have a great service dept.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/24/2016 01:32 PM

Thank y ou Jankees.

We are very glad to be your dealership for sales and service.  Great review and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
people are so knowledgeable, friendly and easy to work with
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/23/2016 02:02 PM

Thank you for the great review.

We are glad to be your Hyundai dealer and we appreciate all the kind words.

Michael Southern
Service Manager

Employees worked with
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