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ROBIN PETERSON

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

Reviews of ROBIN PETERSON

Verified Customer
Krum, TX
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I received great attention to detail, simply stated they are the best.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/15/2019 12:34 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
TW
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Tara W.
Haslet, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
I was expecting to pay over $1000 for my repairs but my service rep came out and said it was all under my extended warranty. He checked this, not me. Thanks for checking!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/04/2019 05:15 AM

You are more than welcome, Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
AW
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Ann W.
Sanger, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was just as planned
The lobby was packed with others waiting on service. It took less than an hour to repair my car, just as stated.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/02/2019 05:46 AM

Thank you so much Ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
RS
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Richard S.
Denton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service!
Service Manager Don Wheeler was on the driveway at 7:15 a.m. and personally checked my car in. He asked good questions to make sure that he fully understood the issues and assured me that the car would get worked on. While Eckert's had the vehicle, the tech also performed several updates to software.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/20/2019 01:25 PM

Thank you so much Mr. Sims

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
DK
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Dana K.
Runaway Bay, TX
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always get an appointment quickly and service is fast. Friendly staff.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/02/2019 07:17 AM

Thank you so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
RL
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Rose L.
Little Elm, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The service people are friendly and they do great work
Excellent service
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/02/2019 07:17 AM

Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
MB
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Martha B.
Denton, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
The service staff are all upbeat and don,t add services not needed
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/26/2019 11:52 AM

Thank you for the nice comments

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
GB
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Gary B.
Hickory Creek, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Jimmy is always ready to listen to my needs.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/26/2019 11:48 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
SS
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Sharon S.
Denton, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customers service is excellent.
Everyone courteous..willing to help.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2019 11:32 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Little Elm, TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Headlights
My headlight needed replacement & the service department got me in right way to fix the headlight. Kept me informed on the progress. All employees professional. Thanks for the great service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/07/2019 11:28 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
TH
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Timothy H.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always friendly and get me in and out of service rapidly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/05/2019 02:00 PM

Thank you for the 5 star survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
DS
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David S.
Flower Mound, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always accommodating
Never an issue, from booking to arrival and completion of the service , fast and accurate service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/01/2019 12:58 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
DR
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Dennis R.
TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Always friendly, efficient, and courteous. Appointments can be made via web.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2019 05:18 AM

Thank you dennis for the great feedback and outstanding 5-star- review

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
DK
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Debbie K.
Argyle, TX
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome!
This is the best dealership l’ve worked with in all my years of car ownership!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/24/2019 12:24 PM

Thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always very nice
Helpful and able to get me right in. So nice!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/23/2019 06:41 AM

Thank you 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
Verified Customer
Denton, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
A Date with Eckert
I had a concern about a light on
my dashboard so called my local Hyundai’s service department. The person who answered the phone was very understanding and ready for me to make an appointment to drive my car to them. Upon arrival at the dealership, I was promptly met by a technician who recorded my concerns. I went inside and waited until an employee came and got me. I was treated courteously and directed to the clerk in charge of the financial part and giving me my receipt. She told
me how the problem on my car had been fixed and notified me that the techs were also able to fix two recalls on parts as well. I noticed that the “next scheduled service” update was changed on my car which is a concern. However, I plan to call the service department and ask them directly. I trust them to address my concern with total honesty.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/22/2019 02:12 AM

Thank you for the great review 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
BP
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Brad P.
Flower Mound, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistent superb service with a genuine approach to customer satisfaction.
Don and his service team deliver great service and solutions. Eckert Hyundai is a small to medium size dealership but out performs the
800 lb gorilla dealerships with a focus on customer service, customer experience, and customer care.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/01/2019 05:27 PM

Brad that is very kind of you sir. Thank you for the 5 star review. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
RP
ROBIN PETERSON
HH
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Howard H.
Lake Dallas, TX
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I received the finest service at Eckert Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/20/2018 05:36 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
AC
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Anthony C.
Coppell, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Star Service
Eckert Hyundai goes above and beyond in the customer service satisfaction category! Always prompt and courteous! We can always count on getting in/out quickly. Really appreciate the welcoming waiting area with hot coffee and cable tv. It's a treat to wait for your car to be serviced! :-)
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/17/2018 09:56 AM

Thank you for the great comments.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
MB
gravatar
Michael B.
Flower Mound, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2017 Santa Fe
Great people and great service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/23/2018 12:40 PM

Thank you sir, great customer.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
RP
ROBIN PETERSON
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