RP

ROBIN PETERSON

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(235 reviews)
84

BC
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Bob C.
Denton, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
In and out quickly, very friendly
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/11/2017 12:52 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

AS
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Alan S.
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Well done and no extra sudden charges
It was handled well and quickly. My only complaint was the loaner which had had the windows cleaned badly on the inside, Driving into the sun was like driving in a whiteout. I couldn't see anything and finding a place we to pull over and clean the front window was dangerous. I went several miles before this happened. I informed the dealer of this. But the service has been top notch and very meticulous. This is my only complaint. I am very happy and will return in a few years to buy more Hyundai's!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 12/07/2017 06:09 AM

Thank you, you are very gracious

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Frisco, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good warranty recall experience
Good job, just like you expect.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/21/2017 05:50 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

JF
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Joddie F.
Denton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very nice people
Only thing is wish they would of washed my car before returning it
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/17/2017 06:03 AM

I apologize, ma'am, we do wash vehicles upon request. This process takes around 30 minutes as we hand wash our car's, please lets us know and we will definitely do that for you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

SG
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Staff are always friendly and the service is great
Great Service and Friendly Staff!!!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 11/01/2017 04:31 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Aubrey, TX
2014 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Slow
Service was slow, people were nice and no update was given when it went well over the time estimated.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/26/2017 04:24 PM

Mr. Travis,

  Please give me a call I would like to know what happened,
I show we did an engine inspection and hood latch recall, is that correct?

I do apologize we don't want you to experience any inconveniences due to our lack of attention.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Krum, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice place
Good job
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/19/2017 04:31 PM

Thank you for the good survey

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They were very accommodating when I had am emergency service that needed attention and then they also completed two recall services so I would not need to return.
They did an excellent job in a timely manner.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/19/2017 08:20 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208

Verified Customer
Denton, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/01/2017
verified customerVerified Customer
Category: Service
Car is fixed and may run better than ever
A week after driving in town, I took a trip to Oklahoma and Arkansas, and experienced no problems with the car. I may just have a better car than I had before; it is more responsive.
Not Recommended

ST
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Shirley T.
Aubrey, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great, Fast Friendly Service
I will return again for service on my Veracruz
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/29/2017 07:34 AM

Thank you for the great survey Ms. Tyson.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

KS
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Keri S.
Krum, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Attitude of the people
From the moment we schedule an appointment until we check out of the service department, the attitude of the people that work here make it a pleasant experience.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/26/2017 11:11 AM

Thank you, Ms. Saling, you are very kind

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

KJ
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Kent J.
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service shop and its manager
Best ever, and honest, too
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/18/2017 05:04 AM

Thank you, Mr. Johnson very kind of you. Appreciate the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Little Elm, TX
2013 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Read for yourself
The replacement of my transmission took way too long. I am just glad I have my car back now.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/11/2017 04:57 PM

Mr Cunningham, 
  I am sorry you feel this way, we providedyour daughter with a loaner while  she was in the shop, keeping her updated throughout the process.  We do understand it took longer than expected. The service we performed was free, how is that not a good value? 
We respect your opinion,  just confusing. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

PP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
"Faster Than A Speeding Bullet"
By the time I first looked at my watch my care was ready...
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 09/01/2017 09:20 AM

Thank you for the great survey!

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

PD
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Prashant D.
Flower Mound, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service as it should be. Simple and reliable.
Had an amazing experience. The dealer diagnosed the problem correctly, got in touch with Hyundai (mfg), got an approval for repairs and had it covered from mfg. Completed repairs on time. Kept me informed. Did not wait playing phone tag. Amazing experience.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/28/2017 05:35 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208

SW
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Perfect Service
The service was perfect and done in a timely manner. The waiting area is quite comfortable.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/25/2017 01:37 PM

Thank you very kind

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

RC
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Rosalie C.
Sanger, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I always talk to Jimmy and he makes sure that my vehicle is completed in a a timely manner.
Yes I would,
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/14/2017 06:41 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Stand by your automible
I was greatly impressed by Hyundai's Guarantee on my 2012 Hyundai Sonata. My engine was the 2.4 L which was on a recall. I was over the 120,000 mile guarantee when my engine broke. Hyundai still honored the guarantee and replaced my engine.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/12/2017 06:29 AM

Thank you, Gary

Don Wheeler
Fixed Operation Manager
940-243-6208

SB
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Stephanie B.
Denton, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Everyone is extremely helpful
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/11/2017 06:04 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with

LS
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Lydia S.
Frisco, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Absolutely the best service since I sold my Cadillac. Kind, personable top notch service manager. Even took care of recall issue before I asked. Everyone was Great!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/08/2017 03:27 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
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