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STEVE CHOUINARD

Torrington Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(389 reviews)
78

Reviews of STEVE CHOUINARD

CM
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Camille M.
Harwinton, CT
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service of vehicle
Customer service ! They are always kind and caring about your vehicle.
Recommended
Robert E. from Torrington Hyundai responded on 08/09/2016 04:56 AM

Thank you for your response.

Employees worked with
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STEVE CHOUINARD
JB
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John B.
Winsted, CT
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
customer care
time sensitive
Recommended
Robert E. from Torrington Hyundai responded on 08/03/2016 11:56 AM

Thank you.

Employees worked with
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STEVE CHOUINARD
Verified Customer
Torrington, CT
2012 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/01/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Call you back promptly
Yes
Recommended
Robert E. from Torrington Hyundai responded on 08/02/2016 05:10 AM

 Thank you for your feedback.

Employees worked with
SC
STEVE CHOUINARD
KN
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Kathleen N.
Meriden, CT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt, courteous , and efficient
Excellent service and friendly and helpful personnel
Recommended
Robert E. from Torrington Hyundai responded on 07/29/2016 06:07 AM

Thank you very much for the 5 star review. We appreciate your business and look foward to seeing you again.

Employees worked with
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STEVE CHOUINARD
Verified Customer
Sandy Hook, CT
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Torrington Hyndai
Torrington Hyndai was better then other Hyndai dealerships I've been in. The two gentlemen working the desk that day were very nice, professional and helpful. One of them even came out to my car to help me with a question I had. Another gentlemen that had brought his car in that day said that even though there are Hyndai delears closer to them, he chooses this one, and I can definitely see why.
STEVE C. from Torrington Hyundai responded on 03/31/2022 05:20 AM

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Employees worked with
SC
STEVE CHOUINARD
JC
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James C.
Sherman, CT
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Mike Haas was very good
The service department impressed me.
STEVE C. from Torrington Hyundai responded on 03/31/2022 05:19 AM

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Employees worked with
SC
STEVE CHOUINARD
CI
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Cindy I.
Winsted, CT
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Needed Service
I went in for an oil change, and the service people found other issues which needed attention. Cost more than expected, but glad they took care of the other problems.
STEVE C. from Torrington Hyundai responded on 03/31/2022 05:17 AM

Good Morning,

   Id like to thank you for taking the time out of your dill to fill out our survey we strive for 5 star reviews and im glad my team hit the mark, have a great day!

-Steve Chouinard
Service Manager

Employees worked with
SC
STEVE CHOUINARD
EM
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Eileen M.
Winsted, CT
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Five Stars!
This is THE best car dealership I've ever experienced. I'm 78 & have had my share of car dealerships. Alfano is the very best.
STEVE C. from Torrington Hyundai responded on 02/14/2022 12:27 PM

Good Morning,

    I just wanted to reach out and thank you for your 5 star review, we value you as a customer. Thank you for choosing Torrington Hyundai.

-Steve Chouinard

Service Manager

Employees worked with
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STEVE CHOUINARD
JA
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Jamie A.
Goshen, CT
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service department
Steve in the service department is very professional and very personable.
Service is always on time and explained thoroughly.
Employees worked with
SC
STEVE CHOUINARD
JP
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Julie P.
Terryville, CT
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent experience
The best dealership experience I’ve ever had. Very impressed with the work as well as the personal at this dealership
Employees worked with
SC
STEVE CHOUINARD
Verified Customer
Prospect, CT
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
excellent service
AAA
CHRISTOPHER D. from Torrington Hyundai responded on 01/03/2022 05:23 AM

Thank you for your review. Happy new year.

Employees worked with
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STEVE CHOUINARD
EG
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Elizabeth G.
Canaan, CT
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Thanks Hyundai
I have a good experience with Hyundai
CHRISTOPHER D. from Torrington Hyundai responded on 12/30/2021 06:03 AM

Thank you Elizabeth for your review. Happy New Year...!!!

Employees worked with
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STEVE CHOUINARD
TS
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Thomas S.
Burlington, CT
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I was very pleased with the short wait time.
My latest visit was a great experience. I was in and out in less than 1/2 hour. My car is almost 10 years old and I have almost always pleased with the service.
CHRISTOPHER D. from Torrington Hyundai responded on 12/15/2021 09:22 AM

Thank you Thomas for your review. It helps us a lot. Happy holidays.

Employees worked with
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STEVE CHOUINARD
Verified Customer
Torrington, CT
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome Customer Service
Professional and customer-friendly in a professional manner.
CHRISTOPHER D. from Torrington Hyundai responded on 12/10/2021 12:33 PM

Thank you Jacob for your review. Have a Merry Christmas.

Employees worked with
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STEVE CHOUINARD
AS
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Anthony S.
Cornwall Bridge, CT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very satisfied with the service staff
Had an odd situation with the exhaust. The courteous service department inspected the car right away and deemed it a warranty issue. The part came in 2 days later and will be replaced tomorrow.
CHRISTOPHER D. from Torrington Hyundai responded on 11/19/2021 05:10 AM

Thank you Anthony for your review. Always a pleasure. Have a great Thanksgiving.

Employees worked with
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STEVE CHOUINARD
Verified Customer
Canton, CT
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Friendly and prompt
Always nice to speak with person at the service desk. Sales staff was helpful when comparing buying versus leasing
CHRISTOPHER D. from Torrington Hyundai responded on 10/04/2021 05:42 AM

Thank you for your review. Unfortunately a 4 star rating is a failing grade in Hyundai's eyes. I hope you can return the second review with a 5 star rating if you feel your advisor earned it. Thank you in advance.

Employees worked with
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STEVE CHOUINARD
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